The service we provide to our client is a short videos from famous people, like stars, politics, singer etc. So the whole process looks like this:
- User open the app, choose one author (famous person) from a list by clicking on author's picture.
- Tap a message author should say on the final video.
- Pay for that video by Apple in app purchase.
- Then author receive notification about new order, open the APP and record a 1-2 minutes short video.
- When video is done, author tap on Send button and user receive author's video.
- On that point the order is complete. We pay author royalty and get our commission as an agent.
Then user open apple account and ask Apple for refund of that order. And Apple give user's money back after 2-3 days. In this case we provided service to that user (by sending video), paid royalty to author and gave user's money back. Now we have many orders like that and we loose so much money.
So what we could do to not loose our money?
