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Testflight issue: "The requested app is not available or doesn't exist"
We submitted a build to testflight and received a confirmation email it was successfully uploaded. When we open testflight on our iPhone's (X, 6s) we get a message of "Could not install appname" "The requested app is not available or does not exist" Where appname is the name of the app. Its very confusing because I can see the build listed in testflight on my mobile device and can view it in iTunes connect. I also can't install prior builds that had worked successfully when I try.
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Unable to Open Apple Ads Account
Hi. I'm not sure this is relevant for developer forums. But I'm not sure where else to turn. I've been trying to open an Apple Ads account for nearly a month. Every time I try to submit the form, I get "Server encountered an error processing your request" followed by reason code: befe5482-e13e-4439-ae0d-badb3ca398a7_1767983516160.C67AC66. I can't contact Apple Ads, because every time I try to fill in the contact form I get "Please correct the errors below". But there are no errors to correct. I've tried every possible combination of phone number formatting, special characters, spaces and all the usual suspects. Nothing works. I have a UK developer account in good standing. No issues, 2 live apps. I have reached out to Developer Support. No reply. I reached out to regular consumer support. They suggested Developer Support. I've got an app I'm trying to market and a budget ready to spend. Any ideas anyone?
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How to properly use PermissionKit to ask permission
For testing permission response we can use the sandbox account However, when testing permission requests using the AskCenter API, none of the ask API works for me in xcode 26.2 rc and iOS 26.2 rc. For SignificantAppUpdateTopic, I got errors like "The user is in a region that does not support this type of ask" in the console log, but I've already set my billing address to Texas. For CommunicationTopic, the console shows several XPC-related errors, and I’m not sure which of them are relevant. Both of them show an alert view of "Can't ask, An unknown error occurred" Can someone help to guide us how to test the request flow? Thanks
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Seeking Solutions: Distributing iOS Apps with CarPlay Entitlement via Enterprise Profiles
Dear Apple Developer Support Team, We are seeking a solution that would allow us to include the CarPlay entitlement while distributing our app using an enterprise profile. Could you please provide guidance on how we might achieve this? Are there any alternative approaches or considerations that could help us navigate this limitation? Your expertise and advice would be greatly appreciated as we work to ensure our app meets the needs of our users while complying with Apple’s guidelines. Thank you for your time and support.
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nable to Distribute iOS App to App Store – Archive Shows Only 'Distribute Content'
Hello Apple Developer Support Team, I am writing to request assistance with an issue preventing me from distributing my iOS app to the App Store. I am able to successfully build and archive my app in Xcode without errors. However, after archiving, Xcode only shows the option “Distribute Content” instead of “Distribute App”. Because of this, I am unable to upload the app to App Store Connect. App & Account Details • App Bundle Identifier: com.yesbuy.yesbuyapp • Team Name: Fathima Sayed Mohamed • Team ID: Z327MG963D • Xcode Version: 26.2 • macOS Version: macOS 15.6.1 Signing & Certificates • Signing Method: Automatically manage signing (enabled) • Signing Certificate (Release): Apple Distribution: Fathima Sayed Mohamed • Provisioning Profile: Xcode Managed / App Store Distribution • Archive Status: Build succeeded What I’ve Already Verified • The archive is created using Release configuration • Skip Install is set to No for the main app target (Runner) • The app target is selected correctly during Archive • A valid Apple Distribution certificate exists • The app is registered correctly in App Store Connect • App Groups and capabilities are configured correctly • Notification Service Extension is present and signed Despite all of this, Xcode still treats the archive as a Generic Xcode Archive and only allows Distribute Content, not Distribute App. I have attached screenshots showing: 1. Xcode Archives screen (showing “Distribute Content” only) 2. Signing & Capabilities for the app target 3. Certificates and provisioning profiles 4. Team ID and bundle identifier configuration Could you please review this issue and let me know: • Why the archive is not recognized as an App Store–distributable app • Whether there is any account, certificate, or configuration issue on Apple’s side • Any steps I should take to resolve this and successfully upload the app to App Store Connect Thank you very much for your time and support. I look forward to your guidance.
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User Confusion & Cancellations Due to Aggregated Apple Charges on Bank Statements
Hello, We operate a subscription-based app and have noticed some users canceling after seeing higher-than-expected or multiple Apple charges on their bank statements. In many cases, these appear to be aggregated App Store charges rather than the cost of our subscription alone. Because bank statements show a single Apple charge without an app-level breakdown, some users assume the full amount came from our app and cancel before contacting support. We’ve observed that Google Play lists charges separately with the app name, which seems to reduce this type of confusion. A more granular breakdown or clearer labeling of charges per app could help improve user clarity and avoid churning. I’m interested to know: Whether other developers have experienced similar user confusion If there are recommended best practices to set clearer expectations for users Whether Apple has shared any guidance on mitigating this from a UX or communication standpoint Appreciate any insights or shared experiences. Thank you.
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Tap to Pay on iPhone - Marketing Toolkit Access
Hello, I’m having trouble accessing the Tap to Pay on iPhone Marketing Toolkit for Canada. I’m trying to complete section 6 of the Tap to Pay checklist, which directs me to the Marketing Toolkit page. After visiting the link, I enter our Team ID and select Canada as the region. This takes me to a page with Box links and passwords for each region. However, the password for Canada doesn’t work. When I enter it I receive an error: “Wrong password.” I’m not sure how to proceed from here. I’ve contacted Developer Support twice over the past two weeks but haven’t received a response yet. I’m hoping someone here can help me get access. Thank you, Alex
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Developer Program enrollment still pending after payment
Hi everyone, I subscribed to the Apple Developer Program on Tuesday evening, Dec 7th, 2025. The payment has already been charged to my bank account, but my account still shows the status “Pending” with the message “Subscribe your membership”. It’s now been several days, and I haven’t received any confirmation email or any request for additional information. I already contacted Apple Support by email, but I’d like to know if other developers have experienced the same situation and how long it took before their account was activated. Thanks in advance for your help and feedback!
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Purchasing external license seats that are applied in-app
Question on the monetization: I have an app which I sell to businesses. The businesses would be some number of license seats. They distribute those license codes to their employees. The employees download my app for free, apply their license code, and then have unlimited use of the app. For those who download the app without the license code, they have limited use of the app. This is the freemium model, except the license seats are purchased external to the app en masse by the business so that their employees don't have to buy them individually and file for individual reimbursement. This seems like it fits squarely in the gray area of Apple's monetization policies. Am I allowed to do this?
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Change account from Enterprises to Public
We need clarification on the following scenario and whether the requested actions are possible. Currently, we have an Enterprise iOS application that is distributed internally through Microsoft Intune using an Enterprise Apple Developer account. We are now planning to release the same application publicly via the Apple App Store using an App Store (public) Apple Developer account. While attempting to create a new app in App Store Connect, we are unable to proceed because the Bundle Identifier is already registered under the Enterprise account, and Apple does not allow creating another app with the same identifier. We would like clarification on the following points: Is it possible to move or transfer an app (or its Bundle Identifier) from an Enterprise Apple Developer account to a Public/App Store Apple Developer account? If yes, what is the recommended process to do so? If not, what alternatives are available while retaining the same Bundle Identifier? 2. If the app is successfully published on the App Store using the same Bundle Identifier, what will happen to users who already have the Enterprise version installed via Intune? Will their existing app automatically update from the App Store? Or will they need to uninstall the Enterprise version and install the App Store version manually? We would appreciate your guidance on the supported approach and best practices for this transition to ensure a smooth migration for existing users.
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Apple terminated my only developer account, holding $30K, no explanation after multiple appeals. I have a family to support.
I'm a full-time indie iOS developer. This is my family's only income. On December 19th, Apple terminated my developer account with zero explanation, and they're holding $30,000 in earnings. Background Solo developer, working 12+ hours/day Five apps on the App Store This is my family's only source of income What happened December 19, 2025: Account terminated with this message: "Upon further review of the activity associated with your Apple Developer Program membership, it's been determined that your membership, or a membership associated with your account, has been used for dishonest or fraudulent activity, in violation of the Apple Developer Program License Agreement. Given the severity of the identified issues, your account has been flagged for removal." No specifics. No evidence. No prior warnings. What I've tried ✅ Appealed immediately - rejected with template response ✅ Asked for ANY details about what I allegedly did - no response What I actually did (trying to figure out what triggered this) Used expedited review ONCE on December 18th (one day before termination) Integrated Facebook SDK for legitimate ads Using RevenueCat for subscriptions That's it. No other third-party services. Never bought installs, reviews, or used any shady ASO Never participated in any other developer teams This is my only Apple Developer account All five apps are legitimate products with real users The impact $30,000 frozen My apps serve real users who now can't get updates or support I have a family of 6 (plus 2 cats and a dog) depending on this income No income, no appeal process, no explanation Cannot start over - new account would likely be flagged as "associated" My questions Has anyone successfully recovered from this? What worked? Could Facebook SDK or RevenueCat trigger false positive associations? Could a single expedited review one day before termination be the trigger? The message mentions "a membership associated with your account" - but I've never been associated with any other account. How do I prove a negative? What are my actual options when appeals go nowhere? What I'm asking for I'm not asking for special treatment. I just want to know what I allegedly did wrong so I can either: Fix it, or Prove I didn't do it The complete lack of transparency is devastating. How can anyone run a business when the platform can terminate you without explanation, hold your earnings indefinitely, and provide zero path to resolution? Any advice would be greatly appreciated. I'm desperate here.
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