Hello Apple team. I have change my app thumbnails some weeks ago. But I've actively been experiencing in my own phone, appstore or friends appstore that the thumbanils shown are from 4 o 6 versions ago. Example This 2 screenshots are from today, same hour. One from my computer, the appstore one from my phone. The phone screenshot its showing very old thumbnails. If you see on my apple account. The phone screenshots thumbnails doesn't exist there anymore. I really need help on this.

Hello everyone, I'm looking for advice regarding my Apple Developer account. My account was suddenly terminated by Apple, even though I have never knowingly violated any Apple Developer Program policies. None of my apps had been rejected for fraud or policy violations, and I never received any prior warning or notice about suspicious activity. The only explanation I received from Apple was: "Apple has good reason to believe that you violated Section 3.2(f) due to documented indications of fraudulent conduct associated with your account." However, Apple did not explain what specific activity or evidence led to this conclusion. Has anyone experienced a similar situation? Is there any realistic chance of getting a terminated developer account reinstated after an appeal? Also, does Apple ever provide more detailed information about the reason for termination, or do they usually keep the explanation general? I would appreciate any advice or shared experiences. Thank you.

I registered a DUNS number using example1.email, then signed up for a new Apple account using example2.email. After enrolling in the Apple Developer Program, I received an email: "We've withdrawn this enrollment because (COMPANY NAME) is already a member of the Apple Developer Program. Companies may hold only one membership in the Apple Developer Program." Does this mean I must use the same email address for both the DUNS registration and the Apple Developer Account?

Hi Apple Team, I am writing to formally request that Bangladesh be officially added to the supported country and region list. Bangladesh has a huge number of iPhone, iPad, and Mac users. However, because our country is not officially supported, users are forced to use fake locations just to set up their devices. Furthermore, because of this problem, users cannot even use a proper, local payment system to make purchases. This creates a frustrating experience for a massive and growing user base. Expanding official support to Bangladesh would allow users to accurately set up their Apple IDs, make secure purchases using local payment methods, and fully and safely participate in the Apple ecosystem. We hope Apple considers bringing official support to Bangladesh in the near future. Thank you!

Hello, My Apple Developer Program enrollment has been stuck since late June and I need your help. I first tried to enroll through the Apple Developer app, but identity verification fails every time: the app cannot scan my document and returns an error regardless of lighting or conditions. I tried multiple times on different days. I then completed enrollment twice through the website, attaching my payment details both times. I received Order Acknowledgement emails on June 23 and June 26 stating the order would be processed within 2 business days. It is now July 12 — neither order has been processed, my card has never been charged, and my account still shows the membership as pending. Since the app's document scanning does not work for me and web orders are not being processed, I ask you to: Verify my identity manually (please send a secure upload link if needed), and Process my enrollment or escalate this case to a senior advisor. Case number: 102931167727

I am using CI/CD method to build my apps, i dont have xcode simulator, so I cannot produce 13'' screenshots And I have an ipad that is NOT 13'' what can I do? I am locked out from releasing on ipads?

Hello Devs! I've had my app on the App Store for about 2 months now. It currently uses the freemium model, where the user can use the app with it's basic functionality (with a few limits) for free, and subscribe to a monthly or yearly sub to get extra features. I've had no conversions to date, and in asking around with other devs, it seems that converting from freemium to paid can be quite the challenge. So I'm looking to change the app to a hard paywall with a free week of usage, keeping the same monthly or yearly sub. I'm concerned that after I make that switch, the people currently using the app for free might be incensed and bomb me with negative reviews. Is a jump like this worth the risk? Are conversions to paid from freemium really as impossible as I'm hearing? Appreciate the feedback. If anyone is interested, this is my app - https://developer.apple.com/forums/topics/rssFeed/app-store-distribution-and-marketing

So I have 3 Apps (Games) how do you all market your projects? I have asked the child (she is social media savi!) but how else can I do it? I have set my prices at 39p (UK). I hate adverts, it was one of the reasons I started my projects. No ad's just download and play. Thanks in advance! Eric

My app Side A (Bundle ID: com.sighta.sidea, Apple ID: 6784347458) was approved and released on June 25, 2026. All 4 In-App Purchases have status "Approved" in App Store Connect, but they are not purchasable in the live app. Symptoms: Product.products(for:) returns an empty array in production (StoreKit 2) Console.app / storekitd logs confirm the request reaches Apple's servers but returns 0 products The App Store product page shows no "In-App Purchases" section "Submit for Review" button for the IAPs is grayed out in App Store Connect IAP Product IDs: com.sighta.sidea.pro (Non-Consumable) com.sighta.sidea.tip.small (Consumable) com.sighta.sidea.tip.medium (Consumable) com.sighta.sidea.tip.large (Consumable) What I've tried: Verified all IAP metadata is complete in App Store Connect Tested on multiple devices (iPhone 16, iPhone 17, iOS 26.5) Deleted and reinstalled the app Added retry logic (3 attempts, 3s delay) — no change Opened a Developer Support ticket 2+ weeks ago, no resolution This is a production bug affecting all users — nobody can purchase Pro or leave a tip. Has anyone seen this resolved? Is there a known backend propagation issue? Open ticket: 102927941095

I have built an app using my Iphone. When I try to upload it says I need to use XCode but everything I find says XCode is used with Mac and will not let me proceed. Any help would be greatly appreciated.

What do I need to do to change the Entity Name from an organization back to individual. I was using my Apple account linked to my personal email account to upload the apps for my company. Now that we have removed the apps and stopped development, what do I need to delete teh entity name

Mac Store search results now default to IOS Apps, devastating Mac Catalyst sales. To compound this issue, there is no way for Mac Catalyst developers to remove their Mac Catalyst version so that their IOS app (for iPad) will appear. They are invisible. I've contacted Apple but no reply yet. Any thoughts?

Bundle ID: com.dalesidebottom.betterus, Team: TK8M23SECQ Trying to submit a v2.0 update with two new FamilyControls extension point identifiers. Both have Distribution entitlements enabled and are correctly in the provisioning profiles. Upload fails with 409 — Invalid NSExtensionPointIdentifier: com.apple.ManagedSettings.ShieldConfigurationExtensionPoint (Error: 7624408a-f318-4b4f-a8b8-1c359923f560) com.apple.deviceactivity.report-extension (Error: 51b40a9e-fc60-402d-9ba7-f29bfbfc84b5) Our existing monitor-extension uploads fine. Has anyone resolved this? The app's been blocked for 6+ weeks.

One of my apps was approved and went live yesterday. Typing the exact name of the app in App Store Search yields every app EXCEPT the exact matching title of my app: SMPLNVST: https://apps.apple.com/us/app/smplnvst/id6776138290 Please assist.

Hello developers, I have a tricky question, that I do not understand. I have an application like this: https://apps.apple.com/cz/app/ignaci%C3%A1nsk%C3%BD-examen/id1589449136 that is in czech language. We have also the same application for e.g. italian: https://apps.apple.com/it/app/examen-ignaziano/id1589449136 or french: https://apps.apple.com/fr/app/examen-ignatien/id1589449136 that are valied and have proper screens and descriptions But the other languages have wrong pages, like: https://apps.apple.com/hr/app/ignaci%C3%A1nsk%C3%BD-examen/id1589449136 that should be in Croatia or https://apps.apple.com/pl/app/ignaci%C3%A1nsk%C3%BD-examen/id1589449136 that should be in Polish. Unfortunatelly, they are still in Czech language. I have in my Xcode and In AppStore are also several language mutations. Can you please help me what is wrong?

Environment: Production. Bundle ID: com.filmixpro.filmix. (Team ID / notification URL available privately or via Feedback Assistant.) We received 7 App Store Server Notifications V2 (SUBSCRIBED) whose JWS signatures we successfully verified against Apple root CAs (decoded payloads show environment=Production, bundleId=com.filmixpro.filmix). However, querying the App Store Server API (production) for these originalTransactionIds returns 404 (4040010) "Transaction id not found" on EVERY endpoint: Get All Subscription Statuses, Get Transaction Info, Get Transaction History, Get Refund History, and Get Notification History (filtered by transactionId). The same API key resolves all other transactions correctly (these are 7 out of 3231 chains scanned). The IDs are also absent from the global Get Notification History (last 180 days). Sandbox returns 404 as well. One of them, 520002039865757, previously generated a REFUND_DECLINED notification (a refund was requested and DECLINED — i.e. not refunded), yet it too now returns 404 on every endpoint including Get Refund History, so the disappearance is not explained by a refund. Affected originalTransactionIds: 590002039736765, 590002053449909, 430002231597484, 70003114793852, 100002338147592, 520002039865757, 340001586213801 Questions: Why do Apple-signed, Production transactions return 404 "Transaction id not found" on all App Store Server API endpoints? Have these transactions been removed/invalidated (fraud, chargeback, account deletion, refund reversal)? If so, which category? We recently signed a previously-unsigned Paid Applications Agreement — does this affect API visibility of historical transactions, and what is the propagation time? How should we reconcile entitlement for transactions that were signed/notified but are not found in the Server API?

Hi, I'm trying to enroll in the Apple Developer Program as an organization. My company is a Sociedad Civil (SC), which is a legally recognized business partnership structure under Spanish law — similar to a civil partnership or general partnership in other jurisdictions. During enrollment, after entering our D-U-N-S number, I receive the error: "This organization could not be verified as a legal entity." I contacted Dun & Bradstreet Spain directly, who confirmed the DUNS is correctly assigned and the organization is registered in their systems. However, they noted that the Legal Status field was automatically set to "Miscellaneous / Not Elsewhere Classified" — which seems to be the root of the problem, as Apple's system doesn't recognize it. D&B Spain also mentioned this is not an isolated case — other Spanish Sociedades Civiles have encountered the same issue when enrolling with Apple. I have official tax documentation from Spain's tax authority (Agencia Tributaria) confirming the legal existence of the organization. Has anyone managed to resolve this? Did updating the Legal Status in the D&B profile to "Partnership" actually fix it? Thanks

I work with bloggers who write reviews about my app. I would like to track sales that originate on specific sites so I can pay them commissions, like an affiliate program. For example, if a person discovers our app by reading a review, I would like to give the blogger a URL to the App Store a UTM code so that I can track if the article generates sales of my app. if there is a 3rd party affiliate program management platform or software to do this, I might be open to using it. i’ve tried searching the web and other developers about this. It should be simple but it’s elusive if it’s out there at all.

Hi, I have a few questions about macOS app icons in recent Xcode builds: I noticed that recent builds are about 1 MB larger than previous builds, even though both versions use an Icon Composer file as the macOS app icon. Is this expected behavior due to recent tooling changes, or could it indicate an issue? I tried replacing the Icon Composer file with a traditional asset catalog AppIcon.appiconset. Interestingly, even when I only provided the largest 1024x1024 image, Xcode was still able to generate smaller icon sizes correctly. Does this mean macOS app icons now support a single-size source image, similar to iOS app icons? I also noticed some differences when using the asset catalog icon in non-system contexts: On App Store Connect, the icon appears slightly smaller than iOS icons. After inspecting the exported image, it seems the macOS icon includes a shadow layer, which creates visible padding around the artwork. In TestFlight update notifications, the icon appears without rounded corners. On the web version of the App Store, the macOS icon generated from the non-Icon Composer asset catalog appears visually smaller than the macOS icon generated with Icon Composer, and also smaller than iOS app icons. I noticed similar sizing differences even in some of Apple’s own apps. Check https://apps.apple.com/cn/developer/apple/id284417353?mt=12 Are these expected differences in how macOS app icons are processed and displayed, or is there a recommended way to avoid these inconsistencies?

Hello, I'm stuck in the middle of my Apple Developer Program enrollment and cannot move forward or backward. Timeline: About two weeks ago I enrolled via developer.apple.com/programs/enroll and my card was charged the full membership fee ($143.95 CAD). Shortly after, I received an email from Apple asking me to verify my address details (my Apple Account previously had an old address in a different country; I updated it to my current Canadian address the same day). The email contains a link to upload verification documents. That link leads to developer.apple.com/contact/ (File Upload), which shows: "Sorry, you don't have access. Your account isn't authorized to upload files." — so I physically cannot submit the documents Apple is asking for. Tried multiple browsers and devices, same result. I am signed in with the same Apple Account I used for enrollment. Enrollment through the Apple Developer app is also unavailable: the Enroll Now button is disabled with the message "Enrollment through the Apple Developer app is not available for this Apple Account" — presumably because of the pending web enrollment. I have submitted 4 support requests through the contact form over the past two weeks. No reply to any of them. A phone call to general Apple support did not help either. So: I was charged, I cannot complete verification because the upload page rejects my account, and I cannot re-enroll because the pending enrollment blocks the app flow. Could someone from Apple please authorize my account for the document upload so I can complete verification and activate my enrollment? Case numbers from my support requests: 102930512720 and 102924505342 Thank you.