Hi, I’m unable to create an Apple Ads account. I’ve been trying for several days. What happens: I fill out the signup form completely (account name, country, etc.) When I click the blue signup / submit button, nothing happens No error message is displayed on the page The button simply does nothing Console errors (Safari & Chrome): ERROR – ld ld (anonymous function) (main.203a85d67f404513.js:1:539566) handleError (main.203a85d67f404513.js:1:26581) ... This error is repeated multiple times every time I click the button. Network tab: After clicking the button, no signup / create account API request is sent. Only normal XHR/fetch/GIF requests appear (rum, securemetrics, etc.). What I’ve already tried: Safari + Chrome (latest versions) Private / Incognito mode Cleared cache and cookies Disabled all extensions and VPN Mac and iPhone Extremely simple account name (no special characters) I’m based in Europe and I already have an app published on the App Store. Has anyone else experienced this recently? Any known workaround? Thanks.

Hey all, hoping someone has run into this or has insight. My app was approved by App Review, and I have it set to "Automatically release this version" after approval. It's now been several days and the app still isn't live on the App Store. Before approval, Apple's dev support reached out asking me to complete a few additional verification steps (DSA/Digital Service Act verification for the developer account). I completed everything they asked for, and I even received an email confirming the verification was done and that the app "is visible on the App Store" — which it isn't, at least not for me or anyone I've asked to check. What I've confirmed on my end: Status in App Store Connect shows approved Release setting is "Automatically release this version" (not manual, not scheduled for a future date) No pending agreements, tax, or banking issues flagged No rejection or additional request showing in Resolution Center Has anyone experienced a delay like this between approval and actual propagation to the Store, especially tied to a DSA verification step? Trying to figure out if this is: A known propagation delay after these compliance verifications Something stuck on Apple's backend that needs a support escalation Something I'm missing on my end Any pointers appreciated — happy to share more details if useful.

Hello everyone, I'm looking for advice regarding my Apple Developer account. My account was suddenly terminated by Apple, even though I have never knowingly violated any Apple Developer Program policies. None of my apps had been rejected for fraud or policy violations, and I never received any prior warning or notice about suspicious activity. The only explanation I received from Apple was: "Apple has good reason to believe that you violated Section 3.2(f) due to documented indications of fraudulent conduct associated with your account." However, Apple did not explain what specific activity or evidence led to this conclusion. Has anyone experienced a similar situation? Is there any realistic chance of getting a terminated developer account reinstated after an appeal? Also, does Apple ever provide more detailed information about the reason for termination, or do they usually keep the explanation general? I would appreciate any advice or shared experiences. Thank you.

Hello everyone, I'm hoping someone has encountered this before because I've been stuck for several days. I'm enrolled in the Apple Developer Program as an individual. I'm attempting to complete the tax and banking setup required for paid apps and in-app purchases. When I try to submit my tax information, I immediately receive an error stating that my Tax ID already exists. However, when I return to App Store Connect → Agreements, Tax, and Banking, there is no tax information listed. It appears as though nothing has been submitted, yet I'm prevented from entering it again. Because of this: I cannot complete the tax setup. My paid app and in-app purchases are effectively blocked. I cannot finish the App Store submission process. I've already tried: Logging out and back into App Store Connect. Trying multiple browsers. Waiting several days to see if the status updated. Contacting Apple Developer Support (I'm currently waiting for a response). Has anyone seen this specific error before? If so: Was this something only Apple could resolve? Was there a hidden or pending tax record somewhere? Is there anything else I can check on my end? I'd appreciate any insight. Right now it feels like my account is stuck in a state where the tax record both exists and doesn't exist at the same time. Thank you.

Hello everyone, I'm looking for advice because I'm in a very difficult situation. My Apple Developer account was suddenly closed due to an alleged fraud concern. I received only a generic email, with no specific explanation, no evidence, and no opportunity to clarify or resolve any misunderstanding before my account was disabled. We are a legitimate company that develops physical hardware devices, and our customers actively rely on our applications in their daily operations. Because of this sudden account closure, not only has our business been disrupted, but our customers are also being affected. We are fully prepared to provide any documentation Apple requires, including company registration documents, proof of business operations, product information, customer records, invoices, or any other evidence necessary to demonstrate that our business is legitimate. Has anyone experienced a similar situation and successfully had their account reinstated? If so, how long did the review process take, and is there any way to request that the case be escalated to the appropriate review team? Any advice or shared experiences would be greatly appreciated. Thank you.

My Apple Developer Program membership was terminated on July 28, 2026 under Section 3.2(f), citing “documented indications of fraudulent conduct associated with your account.” No specific action, date, app or transaction was named. I’m a solo developer with one account and two small apps. There has never been a single in-app purchase, refund or payout on the account, and I’ve never used any paid install, review or ranking service. So I genuinely don’t know what behaviour is being referred to. I replied to the termination email over a week ago and haven’t received anything back. My question is procedural rather than about my specific case: is there a channel where a terminated developer can actually get the basis for the decision, or request review? Is the appeal handled through Developer Program Support by phone, through the Contact Us link in the termination letter, or somewhere else? If anyone has been through this, I’d appreciate knowing which route produced a response. Happy to move this to the correct channel if the forums aren’t the right place — I just haven’t been able to find one that responds.

I submitted a program to Apple for review for the first time, and it passed without any issues. However, I opened a case on July 17th for unlisted distribution (for company personnel use), and today is the 14th day, and it's still pending. I'm emailing them, and they keep brushing me off with responses like, "We're very busy these days, sorry, we've forwarded it to senior, we've forwarded it to T3." Finally, they replied that they've forwarded it and they can't intervene. Those who responded to the case initially contacted me about unrelated issues, then I emailed again, and they're just stalling with the above responses. We have apps that pass Google Play in 2 days, but when it comes to Apple, it's been 14 days without a response, and it's becoming frustrating. Is there nowhere else to turn? Their last response was, "We've forwarded the issue to T3, there's nothing we can do, they will contact you." I've worked with different companies for different software before, and I've never seen such a poor support approach. Looking at the forum, most people are complaining about this situation. This is the first time I've been so disillusioned with Apple. I don't think they'll even look at this, but the app's Apple ID is: 6791923313

I am using app-store-server-library-java:5.2.0. Following the official guide video, I downloaded and configured all required credentials, including the Key ID, Issuer ID, private key (.p8 file), and Bundle ID. However, when I try to send a test notification in the Sandbox environment, the request consistently returns a 401 Unauthorized error without any additional error message or details. One difference from the guide is how I handle the private key file. The guide reads the .p8 file directly from a file path on the server. In my environment, I cannot store external files on the server, so I Base64-encode the contents of the .p8 file, store it as an environment variable, and then decode it back to its original content before initializing the App Store Server API client. As far as I can tell, the decoded content matches the original key file exactly, but I am wondering whether this approach could cause any issues with authentication or JWT generation. Are there any additional prerequisites, permissions, agreements, or configuration steps that must be completed before this feature can be used? I have spent a significant amount of time troubleshooting this issue, but I have been unable to identify the root cause from the available documentation or error responses. Any guidance or suggestions would be greatly appreciated. Thank you for your help. Additional information: Library: app-store-server-library-java 5.2.0 Environment: Sandbox Credentials configured: Key ID, Issuer ID, Bundle ID, Private Key (.p8) Private key handling: Base64 encoded in environment variables, then decoded before client initialization Result: HTTP 401 Unauthorized with no response body or error details

I have been trying to enroll for apple developer program since a week. I have my fulll software developed and I need to deploy it for my hospital but there has been no progress. When I try to call them the call is on hold for hours and still no reply how do I speed things up?

Hi everyone, I am currently experiencing an ongoing loop with Apple Developer Support regarding organization enrollment for our UAE mainland-registered company, and I wanted to see if anyone else has faced this or found an effective workaround. The Issue: Apple's verification team keeps rejecting our corporate documents because they are requesting a "Certificate of Incorporation." However, for a UAE mainland company, the Department of Economy and Tourism (DET) does not issue a separate Certificate of Incorporation. I verified this directly in person at the DET office the official Trade License is the primary legal document that serves as the commercial registration and holds the full legal and operational authority for the entity. Despite explaining this multiple times with each reply, every response seems to loop in a new support agent who doesn't review the established context, leaving us stuck asking for a document that simply does not exist for mainland companies in this region. Looking for Insights: Has anyone successfully onboarded a UAE mainland company recently? How did you navigate or satisfy the "Certificate of Incorporation" requirement? Did you have to request a specific escalation tier, or was there an alternative combination of official documents (such as the Trade License combined with the Commercial Registration/Sijil Tejari) that finally satisfied the review team? Any advice, tips, or experiences from developers who have gone through this in the UAE would be hugely appreciated!

Environment: Production. Bundle ID: com.filmixpro.filmix. (Team ID / notification URL available privately or via Feedback Assistant.) We extended the renewal date of 3 auto-renewable subscriptions on 2026-02-28 using the Extend Subscription Renewal Date API, and received the matching RENEWAL_EXTENDED notifications. After the extended period ended, auto-renewal failed and all 3 are now in billing retry: Get All Subscription Statuses returns status=3 with expirationIntent=2 (billing error), isInBillingRetryPeriod=true, and no grace period. However, Get Notification History (production, last 180 days, filtered by transactionId) returns ONLY the RENEWAL_EXTENDED notification for each — there is no DID_FAIL_TO_RENEW (nor EXPIRED / DID_RENEW). Per the documentation, entering billing retry should produce a DID_FAIL_TO_RENEW notification. This is not a missed/undelivered webhook on our side: over the same 180-day window the global Get Notification History returned 4232 notifications and our records contain all of them, with per-type counts matching exactly (including DID_FAIL_TO_RENEW). For contrast, another subscription in the same billing-retry state (originalTransactionId 220002005208565) DID receive a DID_FAIL_TO_RENEW — so the absence is not universal, and it correlates with subscriptions extended via the API. The three affected subscriptions span three storefronts (USA / CHN / TUR), so it is not storefront-specific. Affected originalTransactionIds: 150002285191456 (extended to 2026-05-07) 320002313172683 (extended to 2026-06-05) 470002485799388 (extended to 2026-06-12) Questions: Should a subscription extended via Extend Subscription Renewal Date emit DID_FAIL_TO_RENEW when it later enters billing retry? If so, why is it absent from Get Notification History for these three while present for 220002005208565? Does extending via the API affect generation/visibility of subsequent renewal/billing notifications? How should we reconcile entitlement for subscriptions that entered billing retry without any notification?

I want to use Apple Advanced Search Ads but I cannot sign up. https://app-ads.apple.com/cm/app/signup The sign up button is not working after entering my data in the fields(Name, mobile number, etc.) when I try to sign up for Advanced Apple Search Ads. I have tried it in different browsers and different devices but nothing happens when I click on the blue sign up button in the bottom right corner. I filled out all the fields and I am the administrator of my account and I have already published an iOS game in the Apple App Store. I want to create Advanced Apple Search Ads campaigns for my iOS game. Why is the blue sign up button not working? Can I use Apple Advanced Search Ads? In addition, I have tried to contact Apple on the following link but I get an error when I click on the blue send button in the bottom right corner. https://app-ads.apple.com/cm/app/contact

Hello, I'm stuck in the middle of my Apple Developer Program enrollment and cannot move forward or backward. Timeline: About two weeks ago I enrolled via developer.apple.com/programs/enroll and my card was charged the full membership fee ($143.95 CAD). Shortly after, I received an email from Apple asking me to verify my address details (my Apple Account previously had an old address in a different country; I updated it to my current Canadian address the same day). The email contains a link to upload verification documents. That link leads to developer.apple.com/contact/ (File Upload), which shows: "Sorry, you don't have access. Your account isn't authorized to upload files." — so I physically cannot submit the documents Apple is asking for. Tried multiple browsers and devices, same result. I am signed in with the same Apple Account I used for enrollment. Enrollment through the Apple Developer app is also unavailable: the Enroll Now button is disabled with the message "Enrollment through the Apple Developer app is not available for this Apple Account" — presumably because of the pending web enrollment. I have submitted 4 support requests through the contact form over the past two weeks. No reply to any of them. A phone call to general Apple support did not help either. So: I was charged, I cannot complete verification because the upload page rejects my account, and I cannot re-enroll because the pending enrollment blocks the app flow. Could someone from Apple please authorize my account for the document upload so I can complete verification and activate my enrollment? Case numbers from my support requests: 102930512720 and 102924505342 Thank you.

Hello everyone, I am writing here out of sheer desperation and to seek guidance from the community or any Apple Developer Relations team members who might see this. My Apple Developer account was just terminated abruptly under Section 3.2(f) of the ADP Agreement, with an email citing "documented indications of fraudulent conduct." I am a professional Computer Engineer, a civil servant, and currently a Master's student. I have always taken my development work seriously and strictly adhered to Apple’s guidelines. My entire portfolio consists of legitimate, educational, and utility-based apps. Specifically, I have developed and published: Cogniclash: A straightforward educational trivia/quiz app (geography, flags, general knowledge). Tıpdil / Ringa: Exam preparation and medical terminology tools designed strictly to help medical students and healthcare professionals. Hotstop: A standard, clean utility application. There is absolutely no hidden code, no manipulation of App Store services, and zero fraudulent activity in my apps or my account history. I have already submitted a formal appeal asking the Review Board to share these alleged "documented indications" with me so I can address them, as I strongly believe this is a false flag triggered by an automated system. Being permanently labeled as engaging in "fraudulent acts" is severely damaging to my professional reputation. Has anyone experienced a similar situation where a legitimate account was flagged under 3.2(f)? What is the most effective way to ensure a real human being at the App Review Board actually looks at the apps and the appeal, rather than receiving automated rejections? Any advice or escalation paths would be greatly appreciated. Thank you.

When calling this: product.purchase() for auto-renewed subscription (yearly and weekly) Always prompt: Purchase did not return a transaction: Error Domain=ASDServerErrorDomain Code=3504 "This item cannot be found." UserInfo={NSLocalizedFailureReason=This item cannot be found., client-environment-type=Sandbox, AMSServerErrorCode=3504, storefront-country-code=USA} I have another app but have no such problem. Same code, Same settings. I have tried everything: check agreements, check tax info, all items are ready to review or waiting for review, real device, test flight, sandbox, testing account etc. Anyone can help ?

Hello everyone, I'm a developer from Brazil and this is my first App Store payout. I've already reviewed Apple's documentation regarding payments, but I haven't been able to identify why I haven't received my payment yet. Here is my situation: My Paid Apps Agreement is active. My bank account is active and correctly configured. All required tax forms (Brazil + W-8BEN-E) are active. I can see my estimated proceeds in App Store Connect. My earnings reports are available and show the expected amounts. There is no "Balance Carried Forward" and no indication that the payment was returned. This would be my first payment from Apple. However: I have not received any payment in my bank account. I cannot find any Payment Date, Transaction ID (CCI), or indication that the payment has actually been sent. I've also opened a support ticket with Apple in Portuguese, but while waiting for their response I'd like to know if anyone has experienced something similar. My questions are: Is it normal for the first payout to take longer than subsequent payments? Is there any additional verification that Apple performs before sending the first payment? Is there any page in App Store Connect that I might be overlooking where I can verify the actual payment status? Has anyone from Brazil experienced delays with the first payout even with all agreements, banking information, and tax forms marked as Active? Any advice or shared experience would be greatly appreciated. Thank you!

Hi, We ship an iOS and iPadOS app distributed on the App Store (not macOS or other platforms). We currently keep Liquid Glass off via UIDesignRequiresCompatibility = YES, built with Xcode 26. We understand new submissions will be required to use the current SDK starting around April 2027 (following the same pattern as the iOS 26 SDK requirement from April 2026), at which point this compatibility flag will no longer be available. If we do not submit an update before that requirement takes effect, will our existing (already-published) binary be removed from sale on the App Store — on either iPhone or iPad — or will it remain available as-is until we submit a new build? Thank you.

My developer account got locked because of ID verification. I have submitted all requested documents and Apple Support confirmed they have what they need to complete the verification process. The case is on senior advisory team for the last 3 weeks and there is no update. Can someone from support team help me please?

I've been waiting patiently for over a month and wanted to check in. Is there anything I can do to help move this forward—provide additional information, answer questions, or anything else that's needed? I'd really appreciate an update, as I have an app ready to ship. 🙂 **Please help. **

I'm posting here after 8 months of back-and-forth with Developer Support (case 102685152651) because I've exhausted that channel and need to know if others have experienced this or if any Apple engineers can advise. The issue: When a user types "Dabah" — the exact name of my app — the App Store autocorrects/redirects to "Sabah." My app does not appear in those results. It only appears when the user searches "Dabah recipes." This means users who know the app by name cannot find it unless they add a secondary keyword. What makes this clearly a system-level bug, not a ranking issue: The same behavior occurs inside Apple's own Developer Marketing Tools portal. Searching "Dabah" returns only Sabah-related apps. Searching "Dabah recipes" finds my app immediately. This is not a user-facing algorithm issue — it's happening in an internal Apple tool. "Dabah" is a unique, uncommon word with no major competing apps. There is no legitimate reason an exact-name search should be overridden. The app has been live on the App Store since mid-2024, is properly indexed (it surfaces on keyword searches), and has "Dabah" listed as a keyword. The problem is specifically in the autocorrect/normalization layer treating "Dabah" as a misspelling of "Sabah." I've submitted screen recordings demonstrating both behaviors. Developer Support has confirmed my ticket is with the engineering team, but I've received no resolution or timeline in 8 months. Has anyone else encountered autocorrect overriding an exact app name match? Is there a known path to escalate search indexing bugs beyond the standard Developer Support channel? App: Dabah (id6745241806) Category: Food & Drink