Hello, My Apple Ads account is on hold and I can't get past tax verification. Even after correcting my details and re-accepting the Terms of Service, I still get the same banner: "Your campaigns are on hold because your tax information couldn't be verified. Make sure that your GSTIN and Legal Entity Name are correct." I'm a sole proprietor registered for GST in India, and I've double-checked everything on my end: The GSTIN is entered correctly and shows as Active on the official GST portal. For a proprietorship, the GST "Legal Name" is the proprietor's personal name (not the trade name), and I've set the Legal Entity Name field to match it exactly. The registered address and state match the GSTIN. My GSTIN was only registered a few days ago, so I suspect it may not have propagated to your tax validator when the check ran. A few questions: Roughly how long does tax verification take once the details are correct? Is there any way to trigger a re-verification, or does it only run on a periodic batch cycle? Is there anything else I should check on my end? Happy to share my account and GSTIN details through an official channel if that helps. Thanks in advance.

Hey everyone I’m new here. I designed my app in 5 languages and I updated each one description, promotional, what’s new etc one by one step by step then submitted a new build but my app still says English under languages. I did everything by the book. If anyone has any advice or can check the Apple Store Chinese, Spanis, Japanese, Portuguese country app stores and look for my app golden edge ai and atleast confirm it’s showing up in those locales I would be eternally grateful! 🙏 🙏 https://apps.apple.com/us/app/golden-edge-gold-ai/id6774464201

One of my apps was approved and went live yesterday. Typing the exact name of the app in App Store Search yields every app EXCEPT the exact matching title of my app: SMPLNVST: https://apps.apple.com/us/app/smplnvst/id6776138290 Please assist.

Hello apple, its highly unfair that my development processed paused because I decided to migrate my account and I havent received an update concerning it.if I am missing a document or got something wrong's it not better to let me know than keep me waiting for something that takes few hours to few days.please I beg you to approve or reject my migration so I can deploy my app.

We're using AppClips as an important part of our business. Since a few hours scanning the URL assigned to our AppClip shows "AppClip unavailable" instead of the advanced experience! What can we check or do to fix this issue?! We checked Apples AASA CDN and our AASA file and everything is correct. Also, why is this error sheet not showing a link to open the website as it does on older iOSes:

Dear Apple, We would like to provide a complete summary of our enrollment process because this application has now been ongoing for an extended period of time and is beginning to negatively impact our business operations. Company Information Company Name: Cayra AI Inc. D-U-N-S Number: 145044861 EIN Number: 365177790 Enrollment ID: P928B7KLF5 Throughout this enrollment process, we have responded to every request from Apple Developer Support and have submitted all documentation requested from us. Previously, we provided documentation establishing the relationship between Hamdi Hakan Karakaya and Cayra AI Inc., including ownership, corporate authority, and identity verification documents. We have now attached additional corporate formation documents as requested, including: Certificate of Incorporation Statement of Incorporator Bylaws Certificate of Secretary re Bylaws Common Stock Certificate Passport At this stage, we are struggling to understand why similar documentation continues to be requested repeatedly. Additionally, each response appears to come from a different advisor, and we are unable to determine whether the documents previously submitted have been reviewed as part of a single case history. Because different reviewers appear to be handling the enrollment, we are concerned that the same information is being requested multiple times despite already being provided. We respectfully request clarification regarding: Which specific requirement remains unverified? Which exact document, if any, is still missing? Whether all previously submitted documentation has been reviewed together. Whether this case can be escalated to a senior enrollment specialist for final review. Cayra AI Inc. is an active technology company developing enterprise AI software. We are currently unable to publish our application on the App Store while this enrollment remains pending. This prolonged verification process is now causing delays to our product launch, customer commitments, and business operations. We therefore kindly request an expedited review and a final determination as soon as possible. We appreciate your assistance and look forward to resolving this matter promptly. Sincerely, Hamdi Hakan Karakaya Director & Shareholder Cayra AI Inc.

Environment: Production. Bundle ID: com.filmixpro.filmix. (Team ID / notification URL available privately or via Feedback Assistant.) We received 7 App Store Server Notifications V2 (SUBSCRIBED) whose JWS signatures we successfully verified against Apple root CAs (decoded payloads show environment=Production, bundleId=com.filmixpro.filmix). However, querying the App Store Server API (production) for these originalTransactionIds returns 404 (4040010) "Transaction id not found" on EVERY endpoint: Get All Subscription Statuses, Get Transaction Info, Get Transaction History, Get Refund History, and Get Notification History (filtered by transactionId). The same API key resolves all other transactions correctly (these are 7 out of 3231 chains scanned). The IDs are also absent from the global Get Notification History (last 180 days). Sandbox returns 404 as well. One of them, 520002039865757, previously generated a REFUND_DECLINED notification (a refund was requested and DECLINED — i.e. not refunded), yet it too now returns 404 on every endpoint including Get Refund History, so the disappearance is not explained by a refund. Affected originalTransactionIds: 590002039736765, 590002053449909, 430002231597484, 70003114793852, 100002338147592, 520002039865757, 340001586213801 Questions: Why do Apple-signed, Production transactions return 404 "Transaction id not found" on all App Store Server API endpoints? Have these transactions been removed/invalidated (fraud, chargeback, account deletion, refund reversal)? If so, which category? We recently signed a previously-unsigned Paid Applications Agreement — does this affect API visibility of historical transactions, and what is the propagation time? How should we reconcile entitlement for transactions that were signed/notified but are not found in the Server API?

Environment: Production. Bundle ID: com.filmixpro.filmix. (Team ID / notification URL available privately or via Feedback Assistant.) We extended the renewal date of 3 auto-renewable subscriptions on 2026-02-28 using the Extend Subscription Renewal Date API, and received the matching RENEWAL_EXTENDED notifications. After the extended period ended, auto-renewal failed and all 3 are now in billing retry: Get All Subscription Statuses returns status=3 with expirationIntent=2 (billing error), isInBillingRetryPeriod=true, and no grace period. However, Get Notification History (production, last 180 days, filtered by transactionId) returns ONLY the RENEWAL_EXTENDED notification for each — there is no DID_FAIL_TO_RENEW (nor EXPIRED / DID_RENEW). Per the documentation, entering billing retry should produce a DID_FAIL_TO_RENEW notification. This is not a missed/undelivered webhook on our side: over the same 180-day window the global Get Notification History returned 4232 notifications and our records contain all of them, with per-type counts matching exactly (including DID_FAIL_TO_RENEW). For contrast, another subscription in the same billing-retry state (originalTransactionId 220002005208565) DID receive a DID_FAIL_TO_RENEW — so the absence is not universal, and it correlates with subscriptions extended via the API. The three affected subscriptions span three storefronts (USA / CHN / TUR), so it is not storefront-specific. Affected originalTransactionIds: 150002285191456 (extended to 2026-05-07) 320002313172683 (extended to 2026-06-05) 470002485799388 (extended to 2026-06-12) Questions: Should a subscription extended via Extend Subscription Renewal Date emit DID_FAIL_TO_RENEW when it later enters billing retry? If so, why is it absent from Get Notification History for these three while present for 220002005208565? Does extending via the API affect generation/visibility of subsequent renewal/billing notifications? How should we reconcile entitlement for subscriptions that entered billing retry without any notification?

So I know apple store connect are strict in term of your app screenshots, you cannot insert some promotional video and you cannot insert any screenshot that does not come from an iphone or official simulator. But I saw earleir someone's app with a screenshot that was like "MOCK" type, it has some 2 sentence description on top and below them the actual screenshot (on a phone simulation mockup lets say). This got me thinking that apple store connect actually tolerate images that are not PURE screenshots? You can actually take screenshots insert them to mockup and then insert that image in app store connect? How to do that and more importantly what to do to make sure it is done in a way apple store connect accepts it? What others things can be done, or best practices?

I am using CI/CD method to build my apps, i dont have xcode simulator, so I cannot produce 13'' screenshots And I have an ipad that is NOT 13'' what can I do? I am locked out from releasing on ipads?

I contacted developer support 3 days agovia email and they are sharing any response regarding removal of an app that I stoped publishing two years ago. And no advisor is lifting call I kept on listening to music for nearly an hour twice and anoth half an hour the third time I tried to call developer support team.

I'm the developer of Spivot, a golf launch monitor app available on the App Store. When users search for "Spivot" directly, the App Store treats it as a misspelling and returns "Showing results for 'spigot'" with a prompt asking if they'd like to search for "Spivot" instead. This is causing issues with users being able to locate the app. The app name is intentional and trademarked — Spivot is not a misspelling of spigot. Because it's a coined brand name not in Apple's dictionary, the search algorithm is incorrectly flagging it as an error and redirecting users before they ever see the app. This creates significant friction and likely causes user drop-off for anyone who doesn't notice the small "search for Spivot instead" prompt. This appears to be a broader issue — I've seen at least one other developer report the same behavior with a unique app name (MathAppy, Jan '25). Questions: Is there any way as a developer to flag a brand name so the App Store search won't autocorrect it? Is this something that can be escalated to the App Store search team? Has anyone else run into this and found a workaround? I've already ensured the app name appears in both the title and subtitle fields in App Store Connect. Happy to provide any additional info. Thanks in advance.

On the public App Store listing for my app WitnessHQ, the Developer field displays as: Nicolas Goldberg103148815171 That trailing number is my Provider ID, concatenated onto my legal name with no space. I'm enrolled as an Individual. Please correct the public developer/seller name so it displays as simply Nicolas Goldberg, with the Provider ID removed. Could you also confirm whether this suffix can be removed on an Individual account, or whether removing it requires converting to an Organization account? I want to know the definitive answer either way.

Our account containing our 800 apps was closed down as part of anti Jewish sentiment. We have now had our 2nd account closed via cyber (made inaccessible via cyber). Sometimes it's re-opened before Shabbat starts and re-closed after shabbat to iritate. We are actively prevented from appealing our account closure, etc. We warned Apple we were having these issues over a period of around 6 months.

I've just submitted my first real monetisable app to the App Store review team. Once approved, I was planning to do a short little promotion campaign on social media. I'm no expert nor am I a big social media user myself but I know this is the way to get it in front of as many mobile users as possible. Do you fellow developers have any good tips on which platforms might be worthwhile or things you wish you knew before you put your hard earned cash into it?

I have an app published on the App Store (https://apps.apple.com/us/app/junto%24/id1563846408) and, if someone accesses this URL from a device other than an iOS device, for example, a Windows computer with Chrome, a Linux machine with Chrome, or even an Android device, the page doesn't work. Access only works on iOS devices. I tried accessing URLs from other apps to check if it was a general problem, but the problem only occurs with my app's URL. Example of a working URL: https://apps.apple.com/br/app/juntos/id6449265641 My URL: https://apps.apple.com/br/app/junto%24/id1563846408 One difference is the "%24", which is the "$" in the code automatically inserted by Apple, and that's not the problem, since I can access the page on iOS devices. When I access my app's page through a search on the App Store, I can access the page, but if I refresh the page (F5), it stops working again. My app is public and all countries available. Why does this happen?

Hello App Review Team and fellow developers, I am writing to respectfully request a status update on an appeal I have submitted, and to provide context that I hope clarifies a misunderstanding about my account. Background: My Apple Developer Program account received a Pending Termination Notice citing Section 3.2(f) (dishonest or fraudulent activity), referencing "concept or feature switch" and content appearing after review. I submitted my appeal to the App Review Board on [date you submitted your appeal] and have not yet received a response or a case number. Context about the app: The application in question is an internal business portal used solely by employees of our company an industrial flooring and concrete company). It is not a consumer-facing app. It is protected by a login because it gives employees access to internal company data (procurement, engineering, HR, production, etc.). The "different content appearing after review" is simply each authenticated employee's own business data — there was never any attempt to switch concepts, hide features, or deceive the review process. Request: Could you please confirm that my appeal is in the queue and being reviewed, and advise if any additional information is needed from my side? I am fully committed to complying with Apple's guidelines. Thank you for your time and assistance.

Hi everyone, I am currently enrolling a company in the Apple Developer Program as an Organization and would like to clarify something regarding company names and app branding. For example: Legal Company Name: PT Digital Solusi Nusantara App/Product Name: LaundryHub The legal entity name and the app brand are different, as the company may own and operate multiple products under different brands. Would there be any issues during the Apple Developer enrollment process or future App Store submissions if the app name is different from the legal company name registered in the Apple Developer account? Has anyone successfully published apps under a brand name that is different from their registered legal entity name? Any insights or experiences would be greatly appreciated. Thank you.

Mac Store search results now default to IOS Apps, devastating Mac Catalyst sales. To compound this issue, there is no way for Mac Catalyst developers to remove their Mac Catalyst version so that their IOS app (for iPad) will appear. They are invisible. I've contacted Apple but no reply yet. Any thoughts?

I'm trying to set up my first auto-renewable subscription and I'm completely stuck. I've filled in everything I can: pricing, the localized display name and description, and the review screenshot / images. Despite that, the subscription still shows "Missing Metadata" and won't let me move forward. Under Localization, the status stays on "Waiting for Submission." In Business (Agreements, Tax, and Banking) everything shows as "Active." Because of this I also can't submit new builds to the App Store: the app includes an in-app purchase that hasn't been approved in review yet, so the build gets blocked. Has anyone run into this? What's the correct order of steps to get the subscription out of "Missing Metadata" and actually submitted? Thanks in advance.