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I can't access the Certificates page.
Hello, about a month ago, the Apple Store account of my former company was closed. I was already registered as a developer, so there's no problem with that. Was my personal account also closed when this company account was shut down? I contacted Apple support about this, and they said they would investigate. I still haven't received a response. Was my account closed? Or is there another issue? Nobody is explaining why this happened.
0
0
24
4h
Does an Admin in App Store Connect need Apple ID credentials to upload an app?
Hello, I need advice from experienced iOS developers. I have a completed iOS application ready for App Store submission. My Apple Developer account is active and fully paid. I successfully created the Bundle ID. I added the developer to App Store Connect with the Admin role and access to all apps. The developer has a Mac and works on the project. I only have an iPhone and do not own a Mac. The developer says they may need direct access to my Apple Developer account to complete the signing process and upload the app. My questions are: Is the Admin role in App Store Connect sufficient for uploading an app to the App Store? Does the developer really need my Apple ID and password, or should the current permissions be enough? What is the safest and recommended way to allow a developer to complete the upload without sharing my account credentials? Are there any additional permissions required in Apple Developer that I may have missed? Thank you for your help
1
0
56
10h
Collaboration request
Hello Apple Developer Community, I’m Samriddhi, a student at Hult International Business School studying Business Analytics and Design. I’m interested in exploring a potential collaboration with Apple around student life, creativity, productivity, design, and how Apple products support learning and creative work. I couldn’t find a direct official email for collaboration requests, so I’m posting here to ask if anyone can guide me toward the right Apple team, contact channel, or partnership process. I would be happy to share my audience details, content ideas, and previous work privately with the appropriate team. Thank you for your help.
0
0
65
6d
migration
Hello apple, its highly unfair that my development processed paused because I decided to migrate my account and I havent received an update concerning it.if I am missing a document or got something wrong's it not better to let me know than keep me waiting for something that takes few hours to few days.please I beg you to approve or reject my migration so I can deploy my app.
1
0
73
1w
Organization Enrollment Stuck on "Being Processed" Since March 2026 – No Follow-up Communication
Hello, I submitted my Apple Developer Program enrollment as an organization in March 2026 and have not received any follow-up communication since the initial confirmation email. Enrollment Details: Enrollment ID: TSGVDQWT8A Enrollment Type: Organization (Company/LLC) Legal Entity: BattManager, LLC Region: United States 2FA: Enabled on Apple ID Business domain email used The initial confirmation email stated that Apple would verify my authority to bind the organization to the Apple Developer Program legal agreements, and that I would receive follow-up instructions. It has now been over two months with no additional emails, no requests for documentation, and no status change in the portal beyond "Your enrollment is being processed." I have not received any phone calls or requests for identity verification. Could an Apple team member please review enrollment TSGVDQWT8A and advise on what is needed to move this forward? I am happy to provide any additional documentation or verification required. Thank you.
0
0
70
1w
Cannot sign Paid Applications Agreement — "Agree" reloads with a 401, blocking all submissions (1+ month)
I'm the Account Holder and I've been stuck for over a month. In App Store Connect → Business → Paid Applications Agreement, I tick "I have read and agree" and click Agree — the page just reloads, no confirmation, status never goes Active. Because of that, my app gets rejected and my In-App Purchases are returned. In the Network tab, the submit request comes back 401 Unauthorized. Already tried (no effect): Signing from both the Business tab and the Agreements page Safari, Chrome, Firefox — private windows, no extensions, no VPN, cookies/cache cleared Re-saved my legal address; Tax and Banking sections are complete Confirmed I'm the Account Holder Developer Support hasn't resolved it. Has anyone hit this exact 401 on agreement signing — and what actually fixed it? A backend reset from Apple, some account/role detail, or did it just clear on its own after a while?
1
0
85
1w
DeclaredAgeRange API not triggering in regulated regions (Brazil, Utah) — Is it functioning in production?
Hi, We've implemented age assurance logic in our app using the DeclaredAgeRange framework to comply with regulations in Brazil (Digital ECA, effective March 17, 2026) and Utah (App Store Accountability Act, effective May 6, 2026). Our implementation calls AgeRangeService.shared.isEligibleForAgeFeatures on app launch to determine whether the current user is subject to age assurance requirements, and proceeds to call requestAgeRange(ageGates:) accordingly. However, after monitoring in production since the Brazil enforcement date, we've consistently observed isEligibleForAgeFeatures returning false for users in regulated regions, with no age range data being returned. What we'd like to clarify: Is isEligibleForAgeFeatures currently returning true for users in Brazil in production (not sandbox)? For Utah — given that HB 498 pushed the developer compliance deadline to May 6, 2027, will isEligibleForAgeFeatures reflect the original May 6, 2026 activation date or the revised 2027 date? Is there a known rollout schedule or gradual activation plan for these regions that would explain why the flag remains false even after the legal enforcement dates have passed? We've seen similar reports from other developers on these forums, so it seems this may be a widespread issue rather than an implementation problem on our end. Any official guidance on the current status of the API in regulated regions would be greatly appreciated. Thanks.
0
0
71
1w
App is "Ready for Sale" but not showing up in App Store Search Results
Hi everyone, My new app, was recently approved and its status changed to "Ready for Sale" in App Store Connect. Everything seems to be working fine technically: I can download the app perfectly using the direct App Store link, and it also appears correctly when I click on my Developer Name. However, when I search for the exact and unique name in the App Store search tab, it doesn't show up at all. I am aware that search indexing can usually take anywhere from 24 to 72 hours, but I wanted to ask if anyone else is experiencing unusual delays with the search index right now? Is there anything else I can do to trigger the indexing process besides waiting or pushing a new update?
3
0
317
1w
Mac App Store purchase confirmation dialog; Purchase button is missing
Since some time now, when users try to buy my App on the Mac App Store or want to start the trial, the system dialog to confirm the purchase is not working correctly. The dialog is sticking to the upper border of the screen behind the menubar and can‘t be moved. And - this is the real problem - users can not confirm the purchase, because the button (or Touch ID field) is not shown. Only the cancel button is there and clickable. Usually (where the arrow points) there is the Touch ID symbol, the password field or purchase button. Any ideas?
3
1
433
1w
Invitation problem
I was invited to join development team. so after receiving mail to my account I clicked accept invitation button in email. but the page of appstoreconnect shows that link is expired or invalid. however admin Is inviting me 2 min ago. how can I solve this problem? what should I do?
22
11
1.4k
1w
Urgent Bug: App Store won't allow app to be updated despite build being released
Released a new version of my app, which is currently live at version 1.1 on the App Store. When testing directly from the app store, the app's button says "Update". When I tap Update, it will do the usual loading, and for 0.5 seconds finish but then go back to the "Update button" again, and my latest app version never gets installed, it sticks to 1.0. I've tried the following: Stopped testing on TestFlight Reset All Settings on iPhone Signed out and signed into the App Store with a different Apple Account Reached out to Apple Customer Support (no response) Deleted and re-installed the app Any help is appreciated!
0
0
94
1w
Changing foreign TIN
Hi, due to changing legal requirements in my country I have to update my foreign TIN in order to sell our app on the App Store. I've completed the procedure detailed by Apple iTSPayments departments via e-mail, namely uploading the W-8 Form to the supplied page. I've followed every single step exactly as described. This was on the 17th of April. I've had no reply since then, despite multiple follow up emails. There is no phone support available in Romania. It is now the 6th of May and still no reply. How/when can this be solved? I'm running out of channels and ideas where to voice my concerns. Thanks. I can supply the Case ID to anyone who could help. Odin Development S.R.L
3
0
162
1w
App Store infinite update.
I released an update a few days ago, and it is currently in a 7-day phased release. However, many users are reporting an “infinite update” issue. For example, the latest version shown on the App Store is 2.1. But when users tap Update, the App Store downloads version 2.0 instead. After installation, the Update button appears again, and the same process repeats endlessly. Does anyone know what might be causing this? Has anyone else experienced the same issue?
0
0
87
1w
Small error in the placement of the URL of an warning message
Small error in the placement of the URL of an error message: Hello, I just found a very tiny error, when this warning shows up, it tells about a url to learn more, except that url leads to an empty page because the url ends with a "." that got integrated to the url.
Replies
0
Boosts
0
Views
4
Activity
50m
I can't access the Certificates page.
Hello, about a month ago, the Apple Store account of my former company was closed. I was already registered as a developer, so there's no problem with that. Was my personal account also closed when this company account was shut down? I contacted Apple support about this, and they said they would investigate. I still haven't received a response. Was my account closed? Or is there another issue? Nobody is explaining why this happened.
Replies
0
Boosts
0
Views
24
Activity
4h
Does an Admin in App Store Connect need Apple ID credentials to upload an app?
Hello, I need advice from experienced iOS developers. I have a completed iOS application ready for App Store submission. My Apple Developer account is active and fully paid. I successfully created the Bundle ID. I added the developer to App Store Connect with the Admin role and access to all apps. The developer has a Mac and works on the project. I only have an iPhone and do not own a Mac. The developer says they may need direct access to my Apple Developer account to complete the signing process and upload the app. My questions are: Is the Admin role in App Store Connect sufficient for uploading an app to the App Store? Does the developer really need my Apple ID and password, or should the current permissions be enough? What is the safest and recommended way to allow a developer to complete the upload without sharing my account credentials? Are there any additional permissions required in Apple Developer that I may have missed? Thank you for your help
Replies
1
Boosts
0
Views
56
Activity
10h
App developer account expired
My App Developer Account expired i April 2026, I didn’t know that. I like to renew my account, but I do not see the option to renew? How I cam do this
Replies
0
Boosts
0
Views
49
Activity
2d
Mac Store search defaults to IOS Apps devastating Mac Catalyst sales.
Mac Store search results now default to IOS Apps, devastating Mac Catalyst sales. To compound this issue, there is no way for Mac Catalyst developers to remove their Mac Catalyst version so that their IOS app (for iPad) will appear. They are invisible. I've contacted Apple but no reply yet. Any thoughts?
Replies
2
Boosts
0
Views
144
Activity
3d
Collaboration request
Hello Apple Developer Community, I’m Samriddhi, a student at Hult International Business School studying Business Analytics and Design. I’m interested in exploring a potential collaboration with Apple around student life, creativity, productivity, design, and how Apple products support learning and creative work. I couldn’t find a direct official email for collaboration requests, so I’m posting here to ask if anyone can guide me toward the right Apple team, contact channel, or partnership process. I would be happy to share my audience details, content ideas, and previous work privately with the appropriate team. Thank you for your help.
Replies
0
Boosts
0
Views
65
Activity
6d
migration
Hello apple, its highly unfair that my development processed paused because I decided to migrate my account and I havent received an update concerning it.if I am missing a document or got something wrong's it not better to let me know than keep me waiting for something that takes few hours to few days.please I beg you to approve or reject my migration so I can deploy my app.
Replies
1
Boosts
0
Views
73
Activity
1w
Organization Enrollment Stuck on "Being Processed" Since March 2026 – No Follow-up Communication
Hello, I submitted my Apple Developer Program enrollment as an organization in March 2026 and have not received any follow-up communication since the initial confirmation email. Enrollment Details: Enrollment ID: TSGVDQWT8A Enrollment Type: Organization (Company/LLC) Legal Entity: BattManager, LLC Region: United States 2FA: Enabled on Apple ID Business domain email used The initial confirmation email stated that Apple would verify my authority to bind the organization to the Apple Developer Program legal agreements, and that I would receive follow-up instructions. It has now been over two months with no additional emails, no requests for documentation, and no status change in the portal beyond "Your enrollment is being processed." I have not received any phone calls or requests for identity verification. Could an Apple team member please review enrollment TSGVDQWT8A and advise on what is needed to move this forward? I am happy to provide any additional documentation or verification required. Thank you.
Replies
0
Boosts
0
Views
70
Activity
1w
Cannot sign Paid Applications Agreement — "Agree" reloads with a 401, blocking all submissions (1+ month)
I'm the Account Holder and I've been stuck for over a month. In App Store Connect → Business → Paid Applications Agreement, I tick "I have read and agree" and click Agree — the page just reloads, no confirmation, status never goes Active. Because of that, my app gets rejected and my In-App Purchases are returned. In the Network tab, the submit request comes back 401 Unauthorized. Already tried (no effect): Signing from both the Business tab and the Agreements page Safari, Chrome, Firefox — private windows, no extensions, no VPN, cookies/cache cleared Re-saved my legal address; Tax and Banking sections are complete Confirmed I'm the Account Holder Developer Support hasn't resolved it. Has anyone hit this exact 401 on agreement signing — and what actually fixed it? A backend reset from Apple, some account/role detail, or did it just clear on its own after a while?
Replies
1
Boosts
0
Views
85
Activity
1w
DeclaredAgeRange API not triggering in regulated regions (Brazil, Utah) — Is it functioning in production?
Hi, We've implemented age assurance logic in our app using the DeclaredAgeRange framework to comply with regulations in Brazil (Digital ECA, effective March 17, 2026) and Utah (App Store Accountability Act, effective May 6, 2026). Our implementation calls AgeRangeService.shared.isEligibleForAgeFeatures on app launch to determine whether the current user is subject to age assurance requirements, and proceeds to call requestAgeRange(ageGates:) accordingly. However, after monitoring in production since the Brazil enforcement date, we've consistently observed isEligibleForAgeFeatures returning false for users in regulated regions, with no age range data being returned. What we'd like to clarify: Is isEligibleForAgeFeatures currently returning true for users in Brazil in production (not sandbox)? For Utah — given that HB 498 pushed the developer compliance deadline to May 6, 2027, will isEligibleForAgeFeatures reflect the original May 6, 2026 activation date or the revised 2027 date? Is there a known rollout schedule or gradual activation plan for these regions that would explain why the flag remains false even after the legal enforcement dates have passed? We've seen similar reports from other developers on these forums, so it seems this may be a widespread issue rather than an implementation problem on our end. Any official guidance on the current status of the API in regulated regions would be greatly appreciated. Thanks.
Replies
0
Boosts
0
Views
71
Activity
1w
App is "Ready for Sale" but not showing up in App Store Search Results
Hi everyone, My new app, was recently approved and its status changed to "Ready for Sale" in App Store Connect. Everything seems to be working fine technically: I can download the app perfectly using the direct App Store link, and it also appears correctly when I click on my Developer Name. However, when I search for the exact and unique name in the App Store search tab, it doesn't show up at all. I am aware that search indexing can usually take anywhere from 24 to 72 hours, but I wanted to ask if anyone else is experiencing unusual delays with the search index right now? Is there anything else I can do to trigger the indexing process besides waiting or pushing a new update?
Replies
3
Boosts
0
Views
317
Activity
1w
Family Controls distribution entitlement - 1 month waiting
Hi, I am experience bad customer service from Apple not answering, or updating anything about my request for family controls. Is there a way we can speed up things?
Replies
0
Boosts
0
Views
44
Activity
1w
Mac App Store purchase confirmation dialog; Purchase button is missing
Since some time now, when users try to buy my App on the Mac App Store or want to start the trial, the system dialog to confirm the purchase is not working correctly. The dialog is sticking to the upper border of the screen behind the menubar and can‘t be moved. And - this is the real problem - users can not confirm the purchase, because the button (or Touch ID field) is not shown. Only the cancel button is there and clickable. Usually (where the arrow points) there is the Touch ID symbol, the password field or purchase button. Any ideas?
Replies
3
Boosts
1
Views
433
Activity
1w
Invitation problem
I was invited to join development team. so after receiving mail to my account I clicked accept invitation button in email. but the page of appstoreconnect shows that link is expired or invalid. however admin Is inviting me 2 min ago. how can I solve this problem? what should I do?
Replies
22
Boosts
11
Views
1.4k
Activity
1w
Urgent Bug: App Store won't allow app to be updated despite build being released
Released a new version of my app, which is currently live at version 1.1 on the App Store. When testing directly from the app store, the app's button says "Update". When I tap Update, it will do the usual loading, and for 0.5 seconds finish but then go back to the "Update button" again, and my latest app version never gets installed, it sticks to 1.0. I've tried the following: Stopped testing on TestFlight Reset All Settings on iPhone Signed out and signed into the App Store with a different Apple Account Reached out to Apple Customer Support (no response) Deleted and re-installed the app Any help is appreciated!
Replies
0
Boosts
0
Views
94
Activity
1w
Changing foreign TIN
Hi, due to changing legal requirements in my country I have to update my foreign TIN in order to sell our app on the App Store. I've completed the procedure detailed by Apple iTSPayments departments via e-mail, namely uploading the W-8 Form to the supplied page. I've followed every single step exactly as described. This was on the 17th of April. I've had no reply since then, despite multiple follow up emails. There is no phone support available in Romania. It is now the 6th of May and still no reply. How/when can this be solved? I'm running out of channels and ideas where to voice my concerns. Thanks. I can supply the Case ID to anyone who could help. Odin Development S.R.L
Replies
3
Boosts
0
Views
162
Activity
1w
App Store infinite update.
I released an update a few days ago, and it is currently in a 7-day phased release. However, many users are reporting an “infinite update” issue. For example, the latest version shown on the App Store is 2.1. But when users tap Update, the App Store downloads version 2.0 instead. After installation, the Update button appears again, and the same process repeats endlessly. Does anyone know what might be causing this? Has anyone else experienced the same issue?
Replies
0
Boosts
0
Views
87
Activity
1w
Transition from "Mac Catalyst" to "Designed for iPad"
Since the App Store only allows adding one native app, I want to disable my “Mac Catalyst” version app to enable its “Designed for iPad” version. How can I achieve this?
Replies
1
Boosts
1
Views
193
Activity
1w
Paid agreement
Hello, My Paid Apps Agreement has been stuck in "In Process" status since May 16, 2026 — now 9 days with no resolution. I have received no emails from Apple regarding this The agreement has not been rejected The system does not allow me to make any edits I have contacted Apple Developer Support twice with no real response
Replies
0
Boosts
0
Views
59
Activity
1w
How Do i register to distribute my products to select client
I have developed a product for my clients that needs to loaded on iphones or ipads . I have tried to register on apple business but have been rejected , i dont know the reason and dont know how to move forward. I am an individual not a company
Replies
0
Boosts
0
Views
90
Activity
1w