Hi there, I need your help with a specific issue we're facing. We recently submitted our app, but it was rejected for violating Apple's Guideline 4.3 (Spam Design). Our situation is unique: our principal company ceased operations in 2020 due to the COVID-19 outbreak, and the previous app is no longer functional. The Apple Developer account and web services associated with it are also inactive. We're trying to rebuild using the legacy source code from the previous company. We don't have access to the old app or the Apple Developer Account, but we do have the source code, which is built using Xamarin. Our Android app, which uses the same codebase, is already live, and we're attempting to upload the iOS version. The support team has asked us to change the app concept, but this isn't feasible due to the app's purpose: it's designed for monitoring and reporting within our hotel management system and isn't open to the public. Changing the app would require significant alterations to our business flow, re-educating our customers, and impacting our Android app, which shares the same codebase. Could someone experienced with Guideline 4.3(a) assist us with this issue? Your help would be greatly appreciated. Thank you.

What is the response latency for Attribution and ClickDate in the query results of the AdServices APl interface?

Is Attribution and ClickDate in the query results of the AdServices API interface returned in real-time? What is the specific response latency?

I submitted a Mac Catalyst app for TestFlight and before it can be tested by external testers it requires an App Review. The iOS app passed review, but the Mac Catalyst app failed review. The rejection reason given was that App Sandbox needed the entitlement: "com.apple.security.network.client" to be YES / true (not false). I do have "com.apple.security.device.bluetooth" set to YES / true. The Developer docs for entitlement "com.apple.security.network.client" say "Use this key to allow your sandboxed app to connect to a server process running on another machine, or on the same machine." for entitlement "com.apple.security.network.client", then go on to discuss TCP and UDP. https://developer.apple.com/documentation/security/app_sandbox While technically a Bluetooth app connecting to another Bluetooth device puts the app in "client mode" and the device in "server mode", I think this network entitlement was intended for TCP / UDP, not Bluetooth. The entitlement "com.apple.security.device.bluetooth" says "A Boolean value indicating whether your app may interact with Bluetooth devices." - this seems to cover all the necessary needs for Bluetooth "your app may interact with Bluetooth devices"..... Would someone at Apple familiar with the docs please clarify what entitlements are required for an app that only uses Bluetooth? If the "com.apple.security.network.client" is required, then I believe the docs for that property should also specify Bluetooth.

I've been trying for a week to find a way to accept the new agreement, but no luck, it keep showing a notification on my account saying " The Apple Developer Program License Agreement has been updated and needs to be reviewed. In order to update your existing apps and submit new apps, the Account Holder must review and accept the updated agreement by signing in to their account." I've tried to email the support but no luck neither. Anyone can help?

We are trying to set up a listing for pre-orders. As I understand, you're allowed to do this without uploading a build. For our previous game, we added an icon via the Xcode in the build. Since we are setting up a listing for pre-orders, without yet having a build, we can't upload the icon in this way. I can't figure out where in the interface we might upload an icon.

It's already configured the screenshot images. But the content of the screenshotUrls field returned by this link is empty. (eg. https://itunes.apple.com/us/lookup?id=6736611433 )

Hello there, We have created fresh new app for Password auto fill and passkey handling with unique UI and then when we submitted out app apple rejected app for the reason App Review Guideline 4.3(a) so please guide us how we can resolve still we have created as new app and code was also created by us! Thank you, LOGICLINE Infotech.

I’ve been having an issue where I keep getting logged out of App Store Connect. Every time I enter my email and password, the page just redirects me back to the login screen. It’s not just me — my colleagues are facing the same issue when they try logging in as admins on my account too. Any ideas on what’s going on?

I am Pakaytip,Here is the detail infomation about my issue: The first time I registered a developer account for my organization, I used my gmail email address. When I submitted the app for review for the first time, the review team replied to me that because our app provides loan services, the developer account must use an email address in the same domain as the company. So I followed the guidance of the developer rules and transferred the holder of our developer account from my previous gmail to the current email address with the same domain as the company in Membership: ******@thiensuratleasing.com Now the name of our organization is: THIENSURAT LEASING COMPANY LIMITED Account Holder: ******@thiensuratleasing.com But when I resubmitted for review, I still received a rejection for issue 3.2.1, as follows: __****Hello, Thank you for your response. However, in terms of 3.2.1, we continued to find that the verified email domains for the "Contract Admin" only end with gmail.com and do not match domains for the submitting company or partnered financial institution. Should you require additional assistance, you can use the contact us page to request help with setting up or distributing your app through App Store Connect. We look forward to reviewing your resubmission. Best regards, App Review** **__ So, I want to know how to update the email address here in "Contract Admin"?

Hi all, I‘m using the certificates API in order to create a development certificate. I want to create a Jenkins job that will give employees an option to create a certificate without giving them admin rights. I’m creating a new certificate without any issues. When I try to create another certificate with a different CSR (for a diff user) I get an error that a certificate already exists. Is it limited to create only one certificate per API key?? Thanks!

App Status shows Ready for Distribution but the app does not get listed in the App Store, any reason? There is no red mark or any message highlighting is pending. Please note, Automatic Release option is set View on App Store shows App Store Preview followed by the product logo name and other details Business Agreements Filled with Paid Apps, Free Apps, Banking Information, Tax Forms. Not sure anything more.

I am using expo for building my app for ios and android. I have submitted my app for review in app store (for ios), it got rejected because the ui is not optimized for ipad.I only want to use the app in iphone. How can i do that ?

It is possible to provide new updates for the existing users while not having any more new users download our app by removing the app from sale ?

How can I check the orders from my app's users? Sometimes users may encounter issues with their payments, so I need to verify the transactions when there are problems reported by my app's users.

Hi, I was notified about quarantine files but I don't know why? ITMS-91109: Invalid package contents - The package contains one or more files with the com.apple.quarantine extended file attribute The mentioned file is to project logo as PNG image. The PNG file is located here: MyApp.app/Contents/Resources

Hi everyone, I’m experiencing a frustrating issue with my iTunes Connect account and could really use some advice or insights. Here’s the situation: I recently added my banking information on iTunes Connect. The system initially stated that the updates would process within 24 hours. However, it’s now been nearly two weeks, and nothing has progressed. I’ve contacted Apple Support, and my concern was referred to the Financial Support team, but I’ve only received generic responses stating that my account is under review. Here’s what I’ve done so far: Sent follow-up emails to the Financial Support team, requesting a status update and asking to speak to a supervisor. Reached out to the original support engineer and asked them to escalate my case to their manager. Despite these efforts, the issue remains unresolved. The delay is preventing me from releasing my free app. Has anyone encountered a similar issue with banking updates taking this long to process? If so, how did you resolve it? Are there any additional escalation steps or alternative channels I can try?

Hi, Thank you for your feedback regarding our app submission. We understand that the latest version was rejected under Guideline 4.3(a) - Design - Spam. We would like to confirm that our app is unique, combining casual gaming and video chat to deliver an engaging and distinct user experience. This update is critical for ensuring optimal performance on iOS 18 and providing a seamless experience for users who have already upgraded. We hope to resolve this matter fully and avoid encountering similar issues with this guideline in future submissions. We kindly request that the review team re-evaluate our app’s uniqueness and design. Additionally, we would greatly appreciate your assistance in expediting the review process so we can release this important update to our users. If further clarification or additional information is needed, please don’t hesitate to reach out. Thank you for your understanding and support. Best regards, The Fachat Team

Could I implement a button in my application that would open an external link where people could register their account? Just like the Netflix or Disney Plus app has. I think my application falls under the category of "reader" app, just like Netflix and Disney Plus. While I was developing the app, the apple review team rejected my app because of the button to the external registration page. But I see that all other applications that belong to the Reader app have a button, so I'm interested if someone can help me, what do I need to do to enable the button to the external user registration page? best regard Nemanja Nedelkov

Not using beginRefundRequest like method from client side code, Can I ask apple to refund specific order from website or help center? If it possible where is the ask to refund menu in appstore connect or other?