Time to get an answer from Apple supporters?

My company has a product that is a kind of Endpoint Security Application. We haven't had its entitlement. So we submit a request to register Endpoint Security Extension entitlement on the Apple website. After submitting the request, we received an automatic email from Apple, they said that they will review our request and they will send us an email when they evaluate our information. But after a few weeks, I haven't received any email from Apple and I don't know whether my request is accepted or not? In the case my request is rejected, will I get an answer email from Apple? And how long to get their answer? Currently, our product is finished with development but we don't have the entitlement to publicize it.

Thanks, Phu Luu

IMPORTANT DTS isn’t involved in the approval process for these entitlements.

In the case my request is rejected, will I get an answer email from Apple?

Yes.

And how long to get their answer?

It can take a while. Exactly how long have you been waiting?

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Time to get an answer from Apple supporters?
 
 
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