Hi, we are trying to put our App into App Store but experiencing issues because we don't know how to proceed with the feedback "Guideline 5.1.2 - Legal - Privacy - Data Use and Sharing" (see below)
We do not use App Tracking but in our app we have iFrames from the web platform, where a cookie banner is shown and asking for permission (responsive).
We tried to add the App Transparency Pop Up and even made it mandatory to use the app, but still got rejected.
Should be probably hide the cookiebanner for App iframes and add Add Tracking Transparency Pop Up?
Guideline 5.1.2 - Legal - Privacy - Data Use and Sharing
We noticed your app accesses web content you own where you collect cookies. Cookies may be used to track users, but you do not use App Tracking Transparency to request the user's permission before collecting data used to track.
Starting with iOS 14.5, apps on the App Store need to receive the user’s permission through the AppTrackingTransparency framework before collecting data used to track them.
Next Steps
If you do not collect cookies for tracking purposes on iOS, remove the cookie prompts or revise them to clarify you do not track users.
Otherwise, follow these steps to resolve this issue:
1. If you haven't already, update your app privacy information in App Store Connect to disclose that you track users. You must have the Account Holder or Admin role to update app privacy information.
2. Implement App Tracking Transparency.
3. Request permission using App Tracking Transparency before collecting data used to track the user. When you resubmit, indicate in the Review Notes where the permission request is located.
4. If the user does not allow tracking, do not collect cookies for tracking purposes.
You may also choose to remove the tracking functionality from your app, including tracking that occurs when accessing web content.