Hi All,
Recently I received customer report that my service extension suddenly stop working, and it worked fine for a while.
I reviewed the Customer report, and found Service extension stop at in the middle of nowhere, and it does not wake up afterwards. one of the device has service extension log, but I can't parse it. once service extension get into this state, rebooting device / terminating app does not help, only remove/re-install will make it work again according to customer's report.
Here are my question:
- How to detect Service extension stop working? it is hard to reproduce on my side.
- Can anyone help me to parse the crash and identify the root cause?
Thanks in advance.
{"app_name":"ServiceExtension","timestamp":"2022-10-11 01:01:33.00 -0500","app_version":"3.12.0","slice_uuid":"d232b48f-7906-30e1-8b47-19075e8b88bf","build_version":"3.12.0.3536","platform":2,"bundleID":"com.vocera.vcs.ServiceExtension","share_with_app_devs":0,"is_first_party":1,"bug_type":"309","os_version":"iPhone OS 16.0.2 (20A380)","roots_installed":0,"name":"ServiceExtension","incident_id":"92623797-3571-43EC-9F76-0A597E7D96DA"}
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"uptime" : 460000,
"procRole" : "Unspecified",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iPhone15,2",
"coalitionID" : 9631,
"osVersion" : {
"isEmbedded" : true,
"train" : "iPhone OS 16.0.2",
"releaseType" : "User",
"build" : "20A380"
},
"captureTime" : "2022-10-11 01:01:33.3725 -0500",
"incident" : "92623797-3571-43EC-9F76-0A597E7D96DA",
"pid" : 23733,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2022-10-10 20:12:27.8132 -0500",
"procStartAbsTime" : 10817558550868,
"procExitAbsTime" : 11150569912891,
"procName" : "ServiceExtension",
"procPath" : "\/private\/var\/containers\/Bundle\/Application\/95F1FCD4-AB74-4DFE-B0B5-D94BBFF6BCF0\/VCS.app\/PlugIns\/ServiceExtension.appex\/ServiceExtension",
"bundleInfo" : {"CFBundleShortVersionString":"3.12.0","CFBundleVersion":"3.12.0.3536","CFBundleIdentifier":"com.vocera.vcs.ServiceExtension"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.vocera.vcs.ServiceExtension",
"crashReporterKey" : "9ae94a7bf4ad3fea4749f56701f9e72add6d8c94",
"basebandVersion" : "1.00.05",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
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