Local Access permission missing

Hi Devs, I have only one customer who does not receive the local network access request when he first installs the application (see image), all other users see the request. The problem is limited to this client only. What could be the cause? The device is an iPhone 13 with the latest version of iOS.

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If they delete your app from their device and then re-install it, do they then see the alert?

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
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