I have paid twice for renewal already: in November and again today. Still my membership was not renewed. What should I do?

MyMember was expiring in november. I paid than the fee, and was totally lost in personal matters - didn't check further. Than today I checked, and still membership was not renewed and system asked me for payment once again. I did paid, but is that normal? How to get 1 payment back and get my membership renewed?

I have paid twice for renewal already: in November and again today. Still my membership was not renewed. What should I do?
 
 
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