Audio not sounding on some iPad generations.

Our new app, MusicJOT has a couple of customers who can't hear our audio playback. The app is for music notation which supports natural handwriting. I am using the usual AUGraph, AUNode, etc. setup which has worked fine on other iPad devices we have. Does anybody have expertise in this area or know of any graph setups which must be adhered to that I might have overlooked?

Audio not sounding on some iPad generations.
 
 
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