Strange Microphone Issue on iOS 17.0.3

App & System Services Core OS
alanhan OP
Created Oct ’23
Replies 4
Boosts 1
Views 2.8k
Participants 6

Hi all,

I'm facing a strange issue on my iPhone 15 Pro Max with iOS 17.0.3 official release. A few days ago I was using WeChat and was making a voice call with my Airpods, and accidentally dropeed one of the Airdpod, after I picked it up, all of a sudden the person on the other end cannot hear me via the voice call anymore. Then I tried to send a voice message on WeChat and noticed it's also failing. Here's a list of things I've tried to investigate/narrow down this issue:

  • I checked in Privacy settings and confirmed the toggle for Microphone is turned on for WeChat, also tried switching it to off then back on.
  • I also checked WeChat's own permission settings and made sure all the toggles for Microphone are turned on, also tried switching them to off then back on.
  • Tested other apps that uses the microphone (e.g. phone, facetime, voice memo, instagram, QQ (also from Tencent) etc.), and they are all working fine.
  • Tried normal restart and hard restart of the phone, issue persists
  • Log out from Wechat and log back in, issue persists
  • Log in to a different account on Wechat, issue persists
  • Tried "Offloading" Wechat from the phone, and re-installing wechat from the App Store, issue persits.
  • Tried deleting Wechat app completely from the phone, then restart and confirmed the storage space occupied by Wechat was freed up, then re-install wechat from the App Store, and log in to the same account as before, but issue persists.

At this point I'm clueless as to why this issue is happening, and no idea what else I can try to fix this issue. Could this be a new bug in iOS 17?

Any help is appreciated! Thank you very much!

Replies  4
Boosts  1
Views  2.8k
Participants  6
App Store Connect Engineer OP
Apple
Oct ’23

We appreciate your interest in participating in the forums! These forums are for questions about developing software and accessories for Apple platforms. Your question seems related to a consumer feature and is better suited for the Apple Support Communities

0
jonako OP
Oct ’23

I have the exact same issue, did exactly everything you did and still couldn't fix it. I logged in my WeChat on my old iPhone 14 Pro with older version of iOS 17 and it seems to work though. I figured it could be something to do with iOS 17.0.3. Had to make WeChat voice calls via my Macbook and iPad

0
MMMurphy OP
Oct ’23

I encountered the same problem, and after updating my system to beta iOS 17.1, WeChat calls started working normally.

0
moelicious OP
Oct ’23

same problem here with ios 17.0.3 and wechat. microphone suddenly stopped working. all permissions given. works fine on other apps. redownloaded wechat, no effect. restarted phone, no effect. same problem discussed on reddit: https://www.reddit.com/r/Wechat/comments/1761flr/microphone_stopped_working_on_ios_17_please_hjelp/

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Strange Microphone Issue on iOS 17.0.3
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