Apple MDM: The token was not updated after the user installed the description file(.mobileconfig)

Our MDM customers often claim MDM push is not delivered to device and cannot manage devices via MDM.

The user first uninstalled the old description file and then installed the new one, but after the new description file was installed, our mdm server did not receive any notification from Apple about updating the token, only received an Authenticate message

<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>BuildVersion</key> <string>20B101</string> <key>IMEI</key> <string>35 298009 948559 8</string> <key>MEID</key> <string>35298009948559</string> <key>MessageType</key> <string>Authenticate</string> <key>OSVersion</key> <string>16.1.1</string> <key>ProductName</key> <string>iPhone10,2</string> <key>SerialNumber</key> <string>FD2W6BWNJCLM</string> <key>Topic</key> <string>com.apple.mgmt.External.98619ffd-9da6-4a6c-a206-a0469f58b3ed</string> <key>UDID</key> <string>81d186ec433bfa166f248e513a2013550f302265</string> </dict> </plist>

We tried to restore network settings but it did not work. We hope to get your help to solve this problem. Currently, we can't figure out where the problem is.

There isn't enough information here to diagnose the issue. Please install the Managed Configuration logging profile, reproduce a failed enrollment attempt, take a sysdiagnose, and submit developer feedback to Apple.

@Systems Engineer thanks According to the document, the profile and install it on the iOS device have been downloaded, and there are still the following questions for consultation

How to crawl logs?

After installing your profile, do I need to reinstall our description file again?

2.What is the name of the log file? IOS: Go to: Settings. app>Privacy>Analytics&Improvements>Analytics Data> There are many log files in this directory, I don't know which one they are

screenshot https://pc.leanstart.tech:10443/app/question/index.html @Systems Engineer thanks

Apple MDM: The token was not updated after the user installed the description file(.mobileconfig)
 
 
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