Quicklook AugmentedReality Button Greyed-out

Hi, We are having problems with IOs Quick Look not working. Specifically, the AR button being greyed out after having opened the Scene / AR model previously. This is all running off our Web-App.

What we have figured out is clearing the device's cache solves the issue and the greyed out button turns blue and clickable again.

We are receiving this issue very inconsistently though - on iPad as well as iPhone and on both newer and older IOs versions.

Very happy for any responses and advice to solve this issue as its behaviour makes the quick look function - even if it's great (when it works) unviable for Production (because it doesn't work consistently).

Best Regards

Quicklook AugmentedReality Button Greyed-out
 
 
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