Apple TV 4K (first gen 2017) brand new won’t update from TV OS 12

So i tried everything. reseting, reseting and updating, over my network over ethernet over my neighboor’s network, and it always fails at part 1 somewhere around 4/5ths pf the first part. and then it crashes with the following message: ”Apple TV update. the update was not successful. Try again later” The tv was brand new how could this happen?

For help with updating your Apple TV, please post in the Apple Support Community. The Apple Developer Forums are for questions about APIs and features intended specifically for developers.

Apple TV 4K (first gen 2017) brand new won’t update from TV OS 12
 
 
Q