I changed my device when purchasing the Apple Developer Program and am unable to make further purchases. How can I lodge a complaint?

Here we are facing issue, which is mentioned in detail below: Safari on iOS consistently crashes when loading https://johnsoncontrols.com/. The error shown is: “A Problem repeatedly occurred on https://johnsoncontrols.com/” This happens with multiple iPhone models and iOS versions, suggesting a WebKit rendering or JavaScript execution issue. This occurs occasionally similar behavior on Android, iPhone (Chrome) Environment • Devices: Any iPhone model, we are tested on available models like iPhone 12 mini, iPhone 14, iPhone 15 • iOS Versions: Latest stable releases, occasional occurrence on iOS 13 • Browser: Safari (WebKit) • Network: Both Wi-Fi and cellular tested • Additional Occurrences: Rarely reproduced on Chrome (iPhone, Narzo Android) • Occurs only on physical devices (not observed in Simulator) Steps to Reproduce Open Safari on any affected iOS device. Navigate to https://johnsoncontrols.com/. Sroll page up and down for some time Observe page automatically get reloads, crashed and show error message (A problem repeatedly occurred on “https://johnsoncontrols.com/"). Expected Result Page should be rendered normally without crashing. Actual Result Safari reloads page / blank / crashed and displays errors. Troubleshooting Done • Cleared cache and cookies • Disabled content blockers • Tested in Private mode • Reset Experimental Features • Issue persists across different networks Technical Notes • Suspect JavaScript memory leak or DOM manipulation causing WebKit crash. • Intelligent Tracking Prevention (ITP) or site scripts may conflict. Questions for Community • Can Apple confirm whether this aligns with any known WebKit bugs? • Are there recommended diagnostic steps (e.g., Web Inspector, crash logs, sysdiagnose specifics) for reproducing Safari scroll-related site crashes? • Should the site’s development team adjust JavaScript, rendering approach, or resource handling to improve stability on WebKit?

Here we are facing issue, which is mentioned below: On https://johnsoncontrols.com/, tapping the blue “Scroll to Top” button (up arrow icon) causes the entire page to reload instead of smoothly scrolling back to the top. This issue occurs only on physical iOS devices and is reproducible across multiple models and iOS versions. Similar behavior is rarely/occasionally seen in Chrome on iPhone and some Android devices. Environment • Devices: Any iPhone model, we are tested on available models like iPhone 12 mini, iPhone 14, iPhone 15 • iOS Versions: Latest stable releases • Browser: Safari (WebKit) • Network: Both Wi-Fi and cellular tested • Additional Occurrences: Rarely reproduced on Chrome (iPhone, Narzo Android) • Occurs only on physical devices (not observed in Simulator) Steps to Reproduce Open Safari on a physical iPhone. Navigate to https://johnsoncontrols.com/. Scroll down until the blue “Scroll to Top” button appears on the right side. Then tap on ‘Scroll to top’ button. The page reloads instead of scrolling to the top. Expected Result Tapping the Scroll to Top button should smoothly move the user to the top of the page without reloading. Actual Result Safari reloads the entire page when the button is tapped. Troubleshooting Done • Replaced # with javascript:void(0) in the button’s anchor tag • Tested with e.stopPropagation() • Switched button position from fixed to sticky • Tried overflow-y: scroll; and -webkit-overflow-scrolling: touch; on body • Updated scrollTop logic to match iOS‑compatible standards. Questions for Community • Is this a known WebKit issue on physical iOS devices? • Any recommended debugging or profiling steps to better understand the cause? • Are there best practices or example implementations to improve Safari compatibility for scroll to top interactions?

Hi all, I'm encountering an issue with auto-renewable subscription upgrades in the App Store. Here's my setup: Context: Plan A: Base Plan (yearly auto-renewable subscription) Plan B: Pro Plan (monthly auto-renewable subscription) B is configured as an upgrade from A. Issue: When a user with an active Plan A subscription upgrades to Plan B, I correctly receive an App Store Server Notification v2 with DID_CHANGE_RENEWAL_PREF and UPGRADE subtype. According to Apple's documentation, a prorated refund is issued automatically in this scenario, and no separate REFUND event is sent, the refund information should be retrievable through the upgrade event itself. Testing in Sandbox: In my sandbox tests, Plan A has a 1-hour duration and Plan B has a 5-minute duration. After the user upgrades to Plan B, I immediately cancel the subscription to prevent auto-renewal. Expected vs. Actual Behavior: After the 5 minutes expire, Plan A still appears as the active current entitlement. I initially thought this might be because the prorated refund hadn't been processed yet. However, even after waiting the full hour (the original duration of Plan A), it continues to show as an active entitlement—which shouldn't be the case. As a result, when I attempt to restore purchases, Plan A is still identified as valid and the subscription gets reactivated. Question: Is this behavior expected in the sandbox environment, or am I missing something in how the prorated refund and entitlement expiration should be handled?

I'm developing a new feature for iOS 26.1 to upload photos in the background, but I'm finding it difficult to trigger background upload tasks efficiently. Are there any methods to quickly force the device to execute background backup tasks? Additionally, I've already completed backups, but when using the API: (PHFetchResult<PHAssetResourceUploadJob *> *)fetchJobsWithAction:(PHAssetResourceUploadJobAction)action options:(nullable PHFetchOptions *)options NS_SWIFT_NAME(fetchJobs(action:options:)); I frequently get no results—neither successful nor failed jobs—and I'm unable to retrieve pending UploadJobs. Could the Apple development team improve these functionalities and provide a debugging method to quickly trigger background backup tasks? Thanks.

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How can I get full card bin range that support Apple Pay

I need to design an iOS app but have no experience (I only know embedded C). The app should be fairly simple, it just needs to create a binary file based on options (enable/disable) and then send that binary file using BLE. I already have a Python script which runs on Windows/Mac that generates the binary file and sends the binary file over BLE. But now I need to get this working on an iOS app. I can connect to the bluetooth receiver (BT401) using the Lightblue app to send and receive commands via UART pass through. A similar app already exists (VOG-Altimeter) where altitudes are enabled/disabled.... I need to do the same sort of thing and once the settings have been made, generate the binary file and send it via BLE. So the steps are: Create a bluetooth connection (to the BT401) like the LIghtblue app does Create a binary file based on the settings like I currently do with the Python script Send the binary file via BLE connection (to the BT401) like I currently do with the Python script. I already have this working with the Python script, but don't know how to develop an app to do the same. Can anyone help or give me pointers on how to proceed ? I tried ChatGPT but it couldn't even get the BLE connection to work.

Hello even after factory reset I’m still facing issue getting update 26.2 and 26.3 beta cant get anything to update and install. Ran diagnostics and shows issue with current software outdated And hardware issue. I’ll attach screenshots for reference. Also have seceral case ID #’s if needed. Anyone able to provide a solid solution for this or is it a phone issue.

I’m a registered iOS developer, and I’ve been facing an issue with installing iOS developer updates for the past couple of years. I can download the updates, but they get stuck at 99.9% complete and don’t finish. I’ve tried following the instructions to force restart the phone, but it stays on the Apple logo screen until it dies. I’m able to update official iOS updates, but not the beta ones. To update, I have to put the phone in DFU mode and install the update that way. This is frustrating and causes issues with making timely updates to my app and diagnosing new issues during testing. I’d like to request that Apple look into this issue and find a solution. For reference, I’ve installed a barebones installation with no new apps, and this problem persists. I would like to have a resolution that allows me to update normally without having to DFU the phone every time.

Hi @DTS Engineer in tvOS 26.2 Beta is still this annoying Shadow Glitch… 😔 I have submitted an Bug-Report, but dont get an Answer… FB18719371 The Animation is not smooth and the Shadow is abruptly „jumping“… I don’t get any Response from the Apple Engineers. But this GUI Glitch makes the otherwise very high-quality tvOS GUI appear very unprofessional. Could you please help me? 🤔

I have filed 27 bug reports against macOS using Feedback Assistant and none have had any sort of follow-up. I'm wondering if anyone at Apple looks at these reports? A few of these involve accessibility features that are not working (for example: speak announcements doesn't work -- and yes, my feedback is much more detailed than "doesn't work"). I would have thought issues with accessibility would be a high priority for Apple to fix quickly. Another report is that Grapher uses black text on dark gray making it very difficult to see the formula you enter. This should be a one-line code fix. These two, and 25 other bug reports have seemingly been ignored. Several of these reports indicate more than 10 similar reports, yet go unfixed. Leading me back to my opening question -- does anyone at Apple read these reports? I'd like to think I'm helping Apple to deliver a more perfect product but I feel like I'm wasting my time writing detailed bug reports. Is there another way to bring these to Apple's attention?

Why I can’t update whatsapp its says that i have to verify my account,i have verified my account but still wont work,is there someone who can help me

Hello All, I want to implement Text-to-Speech (TTS) and vibration functionality when a push notification arrives. In my app, I am already using Critical Alerts, and the critical alert sound plays correctly in all app states. However, I need to confirm whether it is possible to trigger Text-to-Speech and custom vibration in all app states: Foreground Background Terminated (killed) state My Questions: Is it technically possible for iOS to run Text-to-Speech (using AVSpeechSynthesizer) when a critical alert notification arrives in background or terminated state? Is it possible to trigger custom vibration patterns from a critical alert when the app is not running? If yes, can someone please provide guidance or sample code on how to implement this? If no, can Apple explain the limitation or provide documentation confirming that TTS and vibration cannot be triggered in background/kill states? What works currently: TTS and vibration only work in foreground when the app is active. Critical alert sound works correctly in all states. I want confirmation on whether iOS supports background/terminated TTS and vibration, or if this is a platform restriction even when using Critical Alerts. Thank you!

I'm new to swift and iOS development. I'm trying to create a file provider extension for my app. I have able to use createItem, modifyItem, fetchContents functions. But when I try to add a GarageBand file or a big size mp3 file(18 Mb) I can see multiple upload is happening. I checked the FruitBasket project where they are doing chunked upload when file size is more than 100 Mb. How do I fix this to only one upload? I'm getting suggestions like I have to do debounce upload but that seems not a proper solutions.

Gostaria de propor a criação de um Modo de Bateria Crítica Inteligente para impedir desligamentos abruptos quando o iPhone atinge 1% de bateria. O objetivo principal é evitar perda de dados, especialmente em tarefas importantes ou documentos não salvos. ✔️ Funcionamento sugerido: • Quando o iPhone atinge 1% de bateria, o sistema ativa automaticamente um modo de energia ultrarreduzida, mantendo o aparelho ligado por alguns segundos ou minutos extras. • Esse modo poderia: • suspender animações; • reduzir brilho ao mínimo; • pausar atualizações em segundo plano; • congelar aplicativos não essenciais; • priorizar salvamento automático de arquivos, notas, gravações e mensagens. ✔️ Benefícios: 1. Evita a sensação de desligamento inesperado. 2. Reduz o risco de perda de dados importantes. 3. Melhora a segurança e experiência do usuário. 4. Prolonga a vida útil da bateria, reduzindo ciclos críticos. ✔️ Considerações: O objetivo não é estender artificialmente a autonomia, mas sim criar uma janela de proteção que permita ao sistema salvar dados e fazer desligamento programado, evitando danos e frustração.

Hello I used to compile my SW in order to make it available on my iPhone 12 (IOS 18.6.2) As I launch my app, it seems there is something witch disable the buttons . How can I enable all buttons in my app ? Best regards Guy Desbief

Not sure if this has been reported or not. I have found with several virtualization applications a bug in the running VM counter. After running multiple macOS vms or when shutting down and bringing up one macOS vm multiple times you will get the error that too many vm's are running. Even though all of them are shutdown and the applications closed at the time. The only solution I have found is to reboot the computer. This started with macOS Tahoe 26 and so far has remained through 26.1. Hopefully reported and fixed in 26.2.

I am developing a SWIFITUI app that transfers playlists between Apple Music and Spotify but I am not directly create my requests to those companies APIs. I have my own backend. But when fetching users playlists due to "https://api.music.apple.com/v1/me/library/playlists" the response is 403 all the time. I tried many ways including creating new DevToken and UserToken when user login and sending those tokens in headers with Authorization and Music-User-Token. What else can be the problem? Note: My team ids in Xcode and apple developer portal seems different. Maybe this is the problem.

I am facing a serious and ongoing security breach affecting all of my devices. An unauthorized developer has gained access and installed development profiles without my consent, compromising my privacy and the integrity of my data. I am requesting immediate action to: 1. Secure all my accounts and devices. 2. Remove all unauthorized development profiles, configurations, and code associated with my devices. 3. Revoke every suspicious provisioning or signing certificate linked to my devices. 4. Completely eliminate any programming, scripts, or embedded code connected to the following accounts: • • 5. Remove any unauthorized code or developer associations tied to my company website: header 1 These certificates and configurations should not be recognized or accepted by Apple under any circumstance. Apple is a reputable and highly trusted company, and I am confident it does not tolerate any form of misconduct that compromises user security or allows developers to exploit devices, inject code, or violate customer privacy. I expect urgent and decisive action to restore the full security of my devices, accounts, and digital assets, and to ensure complete protection against any further unauthorized access.