In a screen capture, the cursor is not capture (either cmd-shift 3 or 4) ; I know it is possible to force some cursor, but it is not the real (sometimes custom) cursor.
That's a (small) problem to write documentation, as the cursor image has to be added "a la mano" in a drawing program.
Does anyone know if there is a solution to this ?
Preview app can do a timed full-screen capture which includes the real pointer. You can set a keyboard shortcut, e.g. Shift+Cmd+5, in System Preferences. Preview will need to be open when you use the shortcut, but you could also make a shortcut to a Service that opens Preview, of course. Or even make a shortcut to a Service that opens Preview if not already open, and then does the capture.