Message: Hello,
I recently bought a refurbished iPad on BackMarket, a marketplace similar to Amazon. This iPad was previously owned by a company, but it has no MDM (Mobile Device Management) restrictions.
When I tried to trade it in at an Apple Store, the staff encountered an error message saying, “Please contact an administrator of your company,” which blocked the trade-in process.
I’m puzzled as to why this issue is occurring, especially since the device doesn’t seem to be under any MDM control. Apple Support wasn’t able to assist, and both Apple’s Technical Service and the Apple Enterprise Support have said they can’t help either—even though I can prove ownership with my purchase invoice. Maybe I chatted with some lazy employee, which happened several times, when pushing I could always go further into solving problems.
Is there a specific service or procedure for removing this iPad from the company’s list of associated devices? Any guidance would be appreciated!
Thank you.