Rejected app with no clear explanations

Question

fifo OP

Created Nov ’24

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Participants 2

Hi

I am continuosly getting my app rejected with the following message:

Guideline 3.1.2 - Business - Payments - Subscriptions Issue Description

The submission did not include all the required information for apps offering auto-renewable subscriptions. Apps offering auto-renewable subscriptions must include all of the following required information in the binary:

Title of auto-renewing subscription, which may be the same as the in-app purchase product name
Length of subscription
Price of subscription, and price per unit if appropriate
Functional links to the privacy policy and Terms of Use (EULA)

The app metadata must also include functional links to the privacy policy and Terms of Use (EULA).

Next Steps

Update the app's metadata to include the following required information:

A functional link to the Terms of Use (EULA). If you are using the standard Apple Terms of Use (EULA), include a link to the Terms of Use in the App Description. If you are using a custom EULA, add it in App Store Connect.

I have added all those details, and added screenshots to verify it and still get my app rejected. I dont get any answers when I can my reviewer, any help?

Boost

Answer 1

App Review OP

Apple

Nov ’24

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

Provide specific reasons why you believe your app complies with the App Review Guidelines.
Submit only one appeal per rejection.
Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

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