Hello,
I’m experiencing an issue with Siri on iOS where it prioritizes a contact from the wrong account, even though I’ve set a default account for Contacts.
Details of the issue:
I have two contact groups: Exchange (Outlook) — my default account. iCloud. There’s a contact, "Alena Jorse," which exists in both groups: In the Exchange group, the name is saved as Alena Jorse. In the iCloud group, it is saved as Alena Jorse with double-strike formatting (e.g., "Alena Jorse**"). Both contacts have the same phone number. When I ask Siri to call "Alena Jorse," it selects the iCloud contact ("Alena Jorse**") instead of the Exchange contact, despite Exchange being set as the default Contacts account in my iOS settings. Expected Behavior:
Siri should prioritize the contact from the default account (Exchange) and ignore other accounts unless specified.
Steps to Reproduce:
Have duplicate contacts in two groups (Exchange and iCloud) with the same phone number. Set Exchange as the default Contacts account. Ask Siri to call the contact. Troubleshooting Steps Taken:
Ensured the default account is set to Exchange. Verified both contacts have the same phone number. Tested by disabling iCloud temporarily, which resolves the issue (but is not a viable long-term solution). Request:
Could you please advise if this is intended behavior or a bug? If it’s a configuration issue, how can I ensure Siri prioritizes the default account for contacts? If it’s a bug, could this be investigated further?
Thank you for your assistance.
