Our company's Apple developer account, ***@.com, received an email on October 25, 2024, stating that the developer account was associated and required a written declaration within 30 days. We provided the requested document and received a reply on November 2, 2024, confirming that the account had been restored to normal use. However, confusingly, we received the same email again on November 23, 2024, with the content still being "the developer account is associated and requires a written document to be submitted within 30 days." The amusing outcome: The response from Apple's review committee roughly meant that "the improvements described in the document are insufficient to address the issues previously identified," and the account will be suspended after 30 days. Why is it amusing? There is evidence that the "written document" was stored in Google Drive, which has functionalities such as usage statistics, view counts, download counts, etc. Apple's reviewer, without viewing or downloading the written document, directly replied with a template email claiming that "the improvements described in the file are insufficient to solve the previous issues." Google Drive has records of views and downloads; during the 30-day appeal period, the developer submitted the appeal document but it was not reviewed. The review committee member claimed it was insufficient without even viewing the written document. Is this the attitude of Apple employees? As a developer, I feel very upset. What specific steps did our company take to prevent the account from being associated again? Please take the trouble to open the following URL to download the written declaration document, which contains the specific steps: Google File URL; Our Apple ID is ******, and under this account, there is only one app. Since its launch, multiple version updates have been released, and we have invested significant funds in Apple's ADS promotion. The user base in China's Android market has exceeded one million; now due to the account suspension issue, the app has been taken down again, severely impacting our business. Isn't this unfair treatment towards developers? Thank you to the Apple customer service team for your help, and we sincerely hope to restore the account's usage rights soon.
Help, account got terminated by 3.2(f) and no reply at all.
I would like to raise a few questions:
1Why was our account restored to normal use after the first submission of the written declaration, but then we received the same email again? 2Did the reviewer actually read the written declaration we submitted? If not, how did they determine that the improvements described were insufficient to solve the problem? 3How can we ensure that our written declaration is fully understood and considered by the reviewer? 4If the reviewer believes our written declaration is insufficient, can they provide more specific guidance or suggestions so that we can better meet the requirements? 5Given that our APP has achieved significant success in the Chinese Android market and has a large user base, is Apple willing to reassess our account situation to avoid further impact on our business? We sincerely hope that Apple can take these issues seriously and provide us with a fair and reasonable response.