Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

I had logged into my mac with my Apple ID. Then, I downloaded the Apple Developer App and signed in with my other Apple ID and I purchased an Apple Developer Program membership from the Developer app yesterday. The payment was completed successfully, and I have received the receipt and confirmation in my first Apple ID which I had logged into my Macbook. When I check account.apple.com, the Apple Developer subscription shows as active. However, when I sign in to developer.apple.com with the both of my accounts, it still shows “Enroll today” instead of showing my Developer Program membership. I also do not have access to Membership Details, Team ID, Certificates, Identifiers & Profiles, or the other Developer Program resources. I have contacted the support but they are so lazy to reply. Also they do not seem to be understanding the problem. Could someone help me?

Hi everyone, I’m having a pretty frustrating issue with my Individual Apple Developer Program enrollment and I’m wondering if anyone has experienced something similar. My enrollment has been stuck in Pending since August 3. The Apple Developer app couldn’t verify my identity because, for some reason, it only offers Driver’s License as a document type. I don’t have a compatible license, so Developer Support asked me to upload my valid passport through their secure upload page for manual verification. I did that, and on August 19 a Senior Advisor told me that my information was being reviewed. Since then I’ve followed up several times, but I haven’t received any meaningful update. My support case is still open: Case ID: 20000126998264 There’s also a strange payment issue. My first €99 membership payment went through successfully, but Apple later cancelled the order. I recently tried paying again through the web enrollment page. Apple now shows an authorization error saying that my bank declined the transaction. I contacted my bank, though, and they confirmed that they never received an authorization request for the €99 transaction at all. There isn’t even a failed payment attempt in their system. So it seems like the payment is being rejected somewhere before it reaches the card issuer. At this point I’m not sure whether the payment problem is related to the pending manual identity review, a stuck enrollment/payment state, or something else on Apple’s side. Has anyone run into this combination before? If someone from Apple Developer Support sees this, I’d really appreciate it if you could take a look at Case 20000126998264 or let me know what I should do next. I’m happy to provide any additional verification or documentation that’s needed. Thanks!

Hi, I started my enrollment in the Apple Developer Program in August 2026, but the process has been stuck under review since then (Enrollment ID = NUD4NCB2LZ) When I check my enrollment status, I’m still asked to wait for the review to be completed, but I haven’t received any updates or requests for additional information. A couple of weeks ago, I also contacted Apple Developer Support by email to ask about the status of my enrollment, but unfortunately I haven’t received a response yet. It has now been more than a month since I started the enrollment process, and I’m not sure if there is anything else I need to do on my side. Has anyone experienced a similar delay recently? Is there another way to contact Apple Developer Support or request a review of the enrollment? Any advice would be appreciated. Thanks!

I have been developing an iOS app I have been wanting to release. In the past, I have been able to use my apple account to put things to various testing builds. I did not realize my account had expired earlier this year and I had a build I wanted to work. When I renewed my account, it said it would take a week to activate. It is now over that week period and I cannot use my developer account properly still. Xcode says I do not have a valid method to upload my new build and all my old builds for some reason cannot be used. My account has a red 'x' next to it when I try to manage it on my macbook. Does anyone have any advice on how to help as I have 2 have emails to apple support over the past week that have just been ignored.

Hello, I am unable to complete my Apple Developer Program enrollment. My identity verification has already been completed, and I was able to submit the membership purchase. I received the Order Acknowledgement from Apple, but the payment is never processed and the membership is not activated. I contacted my bank in Kyrgyzstan. They confirmed that the card is active, there are no restrictions on it, and, most importantly, they have received no authorization attempt from Apple at all. I have already contacted Apple Developer Support: Case ID: 102968515655 Unfortunately, I have not received a resolution or further instructions. My situation: Individual enrollment Identity verified with a Russian passport Payment card issued by a bank in Kyrgyzstan Order Acknowledgement received No charge or authorization attempt reaches the bank Developer Program membership remains inactive Could Apple Developer Support please check whether my enrollment/payment is stuck on Apple's side and advise how I can complete the existing enrollment? If necessary, could the enrollment/payment state be reset so that I can submit the purchase again through the supported method? Thank you.

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Hello, We are currently trying to complete the Apple Developer Program organization enrollment for Rabo Trading Limited, but the enrollment has now been pending for approximately two months. Enrollment ID: 225W46ZVL6 Our original enrollment-related support case is Case 20000118314959. Through this case, a Senior Advisor from Apple Developer Support contacted us and requested additional documentation to verify the legal authority of our director and the principal place of business of the company. We submitted the requested signed documentation through Apple’s secure file upload system on August 10, 2026. The document included the requested authority confirmation, company address, telephone number, enrollment ID, case number, director information, title, contact details, and signature. Since submitting the requested documentation, we have received no further response or update regarding the enrollment review. Because we were unable to obtain any response, we subsequently opened two additional Apple Developer Support cases: Case 20000152530724 Opened on August 31, 2026, with an additional follow-up on September 2, 2026. Case 102955765663 Opened on September 7, 2026, with an additional follow-up on September 9, 2026. Unfortunately, we have received no response at all to either of these additional cases. We were therefore unable to establish any communication with Apple Developer Support through these requests. We also requested telephone support / a callback regarding the enrollment, but no callback was received. At this point, more than six weeks have passed since we submitted the additional documentation specifically requested by Apple, and the overall enrollment process has been pending for approximately two months. We currently have no indication whether the enrollment is still under review, whether the submitted documents are awaiting verification, whether the case is waiting for action from a specific review team, or whether any additional action is required from our side. Could an Apple Developer Support representative please review the status of Enrollment ID 225W46ZVL6 and the original Case 20000118314959, or advise us on how this enrollment can be escalated to the appropriate review team? For reference, the related support cases are: 20000118314959 – Original enrollment case 20000152530724 – Follow-up support case, no response received 102955765663 – Follow-up support case, no response received We are ready to provide any additional documentation or verification immediately if required. Thank you for your assistance.

I have been trying to complete my enrollment with Apple Developer for 6 weeks now. Review of my business documents was finally completed on Sept 10, but payment hasn't been processed. Does anyone have any feedback on how to complete payment or get in contact with the developer team? I tried calling the call center but they instructed me to create a ticket, which I did, but there's been no response

I am posting here because I have exhausted the normal Apple Developer Support channels and my Developer Program enrollment issue is still unresolved. Case: 20000125784320 I have been trying to enroll in the Apple Developer Program for several weeks. The enrollment/identity verification process has repeatedly failed or shown “Unable to continue. Contact support.” Since opening the case: I have exchanged/sent 30+ emails regarding the issue. I have provided Apple with the requested identity documents, screen recording, Apple Account information, device information and other verification details. I followed the troubleshooting instructions provided by multiple Developer Support advisors. I initially tried enrollment on a Mac mini M2. I subsequently also obtained an iPhone and tried from there, but the enrollment issue remains. I have repeatedly tried Apple's telephone support. On one occasion I waited more than 70 minutes without an advisor answering, and other calls have had similar results. Despite providing the requested information, I continue to receive similar troubleshooting responses rather than a resolution of the underlying enrollment/account issue. Please do not simply direct me to developer.apple.com/contact/. I have already been using that support channel extensively, and the lack of a resolution there is precisely why I am posting here. This is no longer a minor inconvenience. Our application is already available on Android, while our iOS launch remains blocked before we can even begin the App Store publishing process. We had planned a broader international marketing campaign around the launch, and the continued delay is causing significant business and revenue impact. We are now considering what formal remedies may be available to us, including seeking legal advice regarding the losses resulting from the prolonged unresolved situation. I would much rather have Apple resolve the enrollment issue so that we can move forward. I am not asking Apple to bypass identity verification or any Developer Program requirement. I am ready to provide whatever legitimate verification Apple requires. I simply need someone capable of reviewing the actual account/enrollment status and explaining what is blocking it. If an Apple representative or another developer who has experienced this exact “Unable to continue” enrollment issue can provide a path to the appropriate enrollment/identity verification team, I would appreciate the help. Case: 20000125784320

I am a developer from China, and I was registering for an Apple Developer account. The first time, I did it on my MacBook Pro 2018 and submitted the registration application. At the same time, I did not notice the email Apple sent requesting a supplementary photo of my ID card. During this period, in order to package my app for release, I bought a new MacBook. When I logged into the Apple Developer app on the new MacBook, the Apple Developer Program was still in a state where I could submit a registration application. I was not sure what had happened (at this point I had already paid the first year's $99), so I submitted the registration application again, and then I was prompted that my ID card could not be verified. I sought help from customer service, and they told me that because I changed devices during the registration process, my ID card had been banned by the backend and I could never register again. I feel desperate about this result. During the registration process, I was not told that I could not change devices. Also, when I accessed the Apple Developer app on the new device, it did not show the progress of my previous registration submission, which made me think I needed to submit the registration again. My app has already been developed and is waiting to be released, and now this outcome is unacceptable to me. Please help me.

I’m designing a voluntary self-control/safety app for adults using FamilyControls/ManagedSettings with individual authorization. When a user voluntarily starts a timed protection session, can the app hide or block itself for the duration of that session so the user cannot easily locate the app and uninstall it? When the DeviceActivity schedule ends, could an extension remove that restriction so the app becomes available again automatically? I understand that an adult may ultimately be able to revoke Family Controls authorization through Settings. I’m specifically asking whether the app itself can be hidden/blocked during the active session.

Hi everyone, I'm reaching out because I'm stuck and hoping someone from the community — or Apple — can help. On July 28, 2026, I received a termination letter for my Apple Developer Program membership. The letter cites Section 3.2(f) of the ADP Agreement and states that Apple has "good reason to believe" I violated it due to "documented indications of fraudulent conduct." However, the letter provides no specific details, no examples, and no explanation of what conduct triggered this decision. It explicitly states it's "not intended to be a complete statement of the facts." I immediately opened a support ticket (Case ID: 20000122541025) asking for clarification and to appeal the decision. It has now been 1.5 weeks with zero response beyond the automated acknowledgment email. To make things more concerning: I noticed that my role on the team is now showing as "Finance", even though I am the Account Holder. I did not make this change myself, and I have no explanation for how or when it happened. This makes me wonder if there was unauthorized access to my account, and whether that could be connected to whatever triggered the "fraud" determination. I've since: Submitted a follow-up through the "Need assistance with accessing your developer account" contact form Checked my Apple ID security settings for signs of unauthorized access Been waiting for any kind of substantive response Has anyone else experienced: A termination for "fraudulent conduct" with zero specifics provided? Their account role being changed without their knowledge? Long response delays (1.5+ weeks) on Developer Program Support tickets for termination appeals? Any advice on how to escalate this, or realistic expectations on response time, would be greatly appreciated. This has real business impact and I'd like to understand what actually happened before accepting a decision I don't have visibility into. Thanks in advance.

Our organization enrollment has been stuck on "Purchase your membership — complete your purchase now" for over three weeks, despite a fully settled payment confirmed by Apple's own invoice. We have received no meaningful response across multiple support cases. Account details: Enrollment ID: K36V8XF97H Legal entity: ALFADHA SHOP (Tork Motors), Iraq D-U-N-S: confirmed active and correct (verified directly with Dun & Bradstreet) Payment (confirmed settled by Apple invoice): Invoice Number: MD07881249 Order Number: AFB0117591 Amount: $99.00, charged and settled — Amount Due: $0.00 What we have tried: Three payment attempts across two cardholders, using cards confirmed working internationally and within the App Store itself Multiple support cases (102967185439, 102951154946, 20000139412498), no resolution Phone callback is not offered for our region, so that escalation path is unavailable to us Emailed Apple Developer Support directly multiple times, no reply This is clearly not a payment issue — Apple's own invoice confirms the charge is complete and settled. This appears to be a backend provisioning failure where the completed payment has not been linked to our verified enrollment. We are a legitimate registered business with a valid D-U-N-S number. Our app is already live on Google Play and Huawei AppGallery — Apple is the only platform where enrollment has failed to complete, and it is blocking our launch. Requesting: escalation to the enrollment/payment team to manually review Enrollment ID K36V8XF97H against confirmed payment invoice MD07881249 and complete our account activation. Happy to provide any verification details needed. If anyone from Apple Developer Relations can help escalate, or if any developer has resolved a similar backend-linking issue, we would greatly appreciate it.

I am posting this because the normal support channel has stopped responding, and I would like to know whether anyone from Apple can look at the case, or whether other developers have found a way out of the same situation. Case number: 102948857237 Summary I am trying to enroll in the Apple Developer Program as an individual. My app is finished and tested on device. The enrollment has been blocked for more than two months. After a formal escalation, support confirmed on 2 September that the case had been re-escalated to an internal team. There has been no update since. Timeline Individual enrollment failed repeatedly with a generic error. The case was referred to an internal team. Support asked whether I was associated with another developer account. I asked that any legacy associations be removed. I found and reported, on my own initiative, an older secondary Apple Account in my name. It has no developer program history. I removed all device associations from it. Support told me my device is registered as a trusted device on other Apple accounts, and that I must contact those account holders to have it removed. Support could not tell me who they are. When I asked which of my own devices was involved, support replied that Apple has no access to device information. The Enroll option in the Apple Developer app disappeared at the time of my first phone support contact and has not come back. I sent a formal escalation asking for a clear answer and a senior advisor. On 2 September support replied that the case had been re-escalated to the internal team. No update since, despite a follow-up. What I have ruled out None of my devices have been used with any Apple Account other than my own. The Mac used for enrollment has no MDM profile and is not device-enrolled (profiles show -type enrollment returns "Client is not DEP enabled"). Two-factor authentication, legal name, address and payment details are valid and current. The problem Points 4 and 5 cannot both be true. Either a specific device association has been found, in which case Apple can identify or remove it, or none has been found, in which case the instruction was generic and the block is a manual hold on the account. In both cases the resolution sits on Apple's side. There is nothing more I can do from mine. My questions Could someone at Apple look at case 102948857237 and confirm whether a device association actually exists? Has anyone else been told to remove trusted device associations from unidentified accounts, and how was it resolved? Is there any channel beyond the contact form for enrollment cases that have stalled after escalation? I will update this thread with the outcome so others in the same loop can use it.

Our Apple Developer Program membership for Avorp LLC was recently terminated under Section 3.2(f), citing “documented indications of fraudulent conduct associated with” my account. I am trying to understand the basis for this decision. Avorp LLC is a legitimate and independently operated U.S. software company. Its enrollment information was verified by Apple, and the account currently has no published apps on the App Store. I have not engaged in fraudulent reviews, payment fraud, account circumvention, or any other dishonest activity through this developer account. Like I said we don't even have a published application yet. I also work professionally as a freelance software developer and have previously worked on unrelated client projects involving Apple development resources. If an association with a former client account, project, device, or development environment contributed to this termination, I would like to clarify that such client work is entirely separate from Avorp LLC and does not imply ownership of or responsibility for the client's account or activities. The termination notice does not identify the specific activity, account, transaction, application, or association that Apple considers fraudulent. I have already submitted a reinstatement request. I am posting here to ask whether an Apple representative can clarify the appropriate escalation path for a manual review of the account associations involved in a Section 3.2(f) termination. I am fully prepared to provide company records, contracts, client-work documentation, or development records if needed to verify that Avorp LLC is independent and legitimate.

Hi everyone, My Apple Developer Program membership was previously converted from an Individual membership to an Organization membership. I have not changed my Apple Account country or region. My membership has now expired, and my apps are no longer available on the App Store. I am ready to pay the renewal fee immediately, but I cannot find a working renewal method: There is no “Renew Membership” button on the Apple Developer website. There is no renewal option in the Apple Developer app. I cannot find an Apple Developer subscription to renew in my Apple Account subscriptions. I am signed in as the Account Holder for the organization. I have already contacted Apple Developer Support, but so far I have only received an automated acknowledgment. Has anyone experienced this after converting an Individual membership to an Organization membership? Could the conversion have affected the subscription or renewal configuration, requiring Developer Support to correct it? I would appreciate any guidance on restoring the renewal option and getting my apps back on the App Store. Thank you.

Our Apple Developer Program organization enrollment has been stuck in Pending since September 15, 2026. The $99 membership payment was successfully processed and has fully settled. The Apple order page now shows “Enrollment Complete” and “Electronically Delivered,” but the Developer account remains Pending and we still do not have access to the Developer Program. The order originally indicated that processing could take up to 48 hours, but it has now been seven days. We have contacted Apple Developer Support and have open support cases, but responses have been significantly delayed. Has anyone experienced the same situation where the membership was successfully paid and electronically delivered, but the Developer account remained Pending? If so, was Developer Support required to manually activate or link the membership? Any guidance from someone who has experienced this would be greatly appreciated.

Hello, I submitted an Apple Developer Program enrollment as an organization on July 24, 2026. 39 days later, my account still shows "Your enrollment is being processed. Your enrollment ID is M4FJHZY948." Since submitting, I have received no document requests, no verification call, and no emails from Apple beyond the initial confirmation. I have checked spam and junk folders throughout. This is blocking App Store Connect setup for a release we have ready to submit. Could an Apple team member please review this enrollment and let me know whether anything is needed from my side? I can provide documentation or take a verification call at any time. Thank you.

Hello, I am reaching out here because I am experiencing a critical issue with unpaid earnings and cannot get a response through the standard App Store Connect support channels. I recently realized that my account currency was set incorrectly. Because of this issue, several payments were never delivered to my bank: A few hundred dollars from 2024. Over $1,000 from about two months ago. I have repeatedly tried to contact support to get this resolved, even reaching out to other departments out of desperation, but no one has answered me through any medium. To make matters worse, whenever I submit a case to the Finance department, it completely disappears from my "Recent Issues" dashboard. The only cases that remain visible are my App Review threads all of my financial disputes simply vanish after I submit them. Fortunately, I have kept a manual record of the case numbers for every ticket I have opened. Having these funds in limbo with absolutely no communication is incredibly frustrating and unprofessional. Has anyone else experienced finance tickets disappearing from their dashboard? How can I escalate this so an actual representative can look up my case numbers and help release my missing funds? Any guidance would be greatly appreciated.

I enrolled in the Apple Developer Program on September 17, 2026 and received the Order Acknowledgement for the US$99 payment. Apple’s email said the order would be processed within 2 business days, but my enrollment is still showing as pending. I’ve already contacted Apple Developer Support, but I’m curious if anyone else has experienced this recently. How long did your enrollment take to activate? Did it activate automatically, or did Apple Support need to manually review it? Was there any issue with payment, billing information, or identity verification? I’m enrolling as an individual developer from Saudi Arabia. Would appreciate hearing from anyone who has gone through the same situation recently.