Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

Hi all, Long wait times. No responses from Apple Developer Program. Maybe we can find support in the broader professional community instead of trying to get in touch with Apple Developer customer service via these forums? Should we take our thoughts to X or LinkedIn? Emails to Apple Developer Support go seemingly unnoticed, I am not sure if they actually even monitor the inbox. I think it would be better to have a voice outside of these forum walls so that they may have potential to actually be heard. Respond here if you want to connect on LinkedIn or X (twitter) and see if we're able to get ANY SORT OF RESPONSE AT ALL from anyone at Apple Developer which we paid money to be able to access.

My organization enrollment for Still Apps LLC is still showing "Your enrollment is being processed," even though the membership fee has been paid. Enrollment ID: U87A8C4826 Case IDs: 102980608866 (open since at least September 29, 2026) and 30000005353436 (submitted November 4, 2026) I can't locate the earlier email correspondence on this case, so I don't know whether Apple is waiting on anything from me. I'm ready to provide any verification or business documents needed. Could someone from Apple Developer Support please review this enrollment, tell me whether anything is blocking it, and resend any outstanding requests? Thank you.

Hello, I'm hoping an Apple staff member or someone who has hit this before can help. Situation: I enrolled in the Apple Developer Program (Organization) through the Apple Developer app on my Mac, signed in with my organization's Apple Account. Apple approved the enrollment and let me continue about a week ago. On the next page (payment), the account shown was a different Apple Account, my personal one that is signed in to macOS. I did not pay. Since then, tapping "Continue Your Enrollment" only shows: "Unable to Continue. Contact support at https://developer.apple.com/contact/." What I've tried (same result each time): Restarting the Mac Signing out and back in inside the Developer app Trying on a separate personal iPhone Support status: Case ID: 103014710787 I emailed support and sent a follow-up on the same case, with no reply yet. Phone support shows "currently unavailable" for me in India. I reached them by phone a couple of weeks ago, but not since. What I'm asking: Can someone from Apple confirm the approved enrollment is still linked to my organization's Apple Account and reset the enrollment state so I can continue to payment? Has anyone else seen this after an account mismatch at the payment step, and did anything fix it on your side? I'm happy to share screenshots if useful. Thank you!

Our organization enrollment, ID KV9A5X2YR2, has been pending since October 20. In that time Apple has not called, has not emailed, and has not explained what is holding it up. Support case 103014527097, opened October 31, has never received a reply. Phone support says it is unavailable due to high volume. The phone line tells you to use the website. And the website contact form now fails with an error every time I try to follow up. There is literally no working way to reach Apple about this. We are a venture studio that builds and launches apps, and this product is pre-launch. Our iPhone app is finished and our Android app is already in testing on Google Play, but we cannot open our website to the public until the iPhone app is ready for release. So the whole launch is now blocked only by Apple, and every week of silence costs us users and momentum. I have signed authority for the company and documents ready to send the moment anyone asks. Judging by this forum, we are far from the only ones. For a platform that depends on developers, this is a deeply disappointing way to treat the businesses trying to build on it. Could someone at Apple please flag this enrollment and case for review?

Hi, I'm enrolling in the Apple Developer Program as an individual (Argentina). A third party is paying the membership fee on my behalf, so the card isn't in my name. Every order since October 30 has failed with "We're having a problem with your payment", and I placed a new order today. The enrollment page says that if the payment information doesn't match the enrollment information, the enrollment will be delayed and I may be asked for a copy of a government-issued ID. I'm ready to provide it, but I haven't received any request or upload link yet. I contacted Developer Program Support on November 2 (Case ID 103017253287) and also emailed devpayment@apple.com, but I haven't heard back, and my earlier orders are about to be canceled. Could someone from Apple please help route this case so I can submit my ID and complete the payment? I'd also like the earlier failed orders canceled so I'm only charged once. Thank you!

My Apple Developer Program enrollment as an Individual (Türkiye) is stuck and I haven’t been able to get a response from Developer Support. What happened: I started enrollment in the Apple Developer app on iOS. My Turkish national ID card was rejected when I submitted it under the “Other” document type. I then verified on the Mac app. After I entered my address, I got “Contact Us to Continue”. The status now shows “ID Verification Rejected”. I think the cause may be a name mismatch. My Apple Account name was previously set to a nickname. I have updated it to my legal name exactly as it appears on my ID, but the support form still shows the old name. I contacted Developer Support around October 26 and followed up by email twice. I haven’t received a reply yet. I am not asking Apple to bypass any verification requirements. I am requesting: A review of my enrollment and confirmation of what information was incorrect A reset of the rejected verification state so I can verify again with matching details Confirmation of whether a passport is an acceptable document for Türkiye I can provide my passport or national ID through an official, secure Apple channel. Support Case ID: 103009505599 Country/Region: Türkiye Thank you. I’d appreciate it if this could be escalated to the Enrollment team.

Hello Apple Developer Community, I am experiencing an ongoing issue while enrolling in the Apple Developer Program as an Organization. I have successfully completed the enrollment process and reached the membership payment stage. However, every time I attempt to pay the enrollment fee, the payment is declined. I contacted my bank, and they confirmed that no payment request or transaction attempt was received from Apple. I have also contacted Apple Developer Support multiple times, but unfortunately, the issue remains unresolved. This situation has delayed our ability to complete enrollment and publish our applications. I would appreciate any advice on the following: Has anyone experienced this issue and successfully resolved it? Why would Apple decline a payment before the transaction even reaches the bank? Is there an alternative payment method available for Organization accounts? How can I escalate this issue to the appropriate Apple team for a proper investigation? I would really appreciate hearing from anyone who has faced a similar situation or knows how to resolve it. Thank you for your time and assistance.

I'm an EU citizen legally resident in Denmark, trying to enroll as an individual. I've been blocked since October 7 (case 102988764176) and I've run out of routes: Danish Apple Account, Apple Developer app: verification with my Danish driving licence fails. First "not accepted for your region", now "Verification could not be completed at this time. Please contact support." New Apple Account set to Italy, Apple Developer app: the only document offered is a driver's license. Passport isn't selectable, even though the enrollment documentation says passports are accepted in most regions. I hold an Italian passport but no Italian driving licence. Web enrollment with the Italian account: after entering my address and accepting the agreement, I get "We are unable to process your request. An unknown error occurred." Same in Firefox and Chrome. Support has sent one generic troubleshooting checklist. My email of October 19 has had no reply, and a callback I requested on October 28 never came. I've seen similar reports from Germany and Austria where only a driver's license is offered, so this looks like a regional configuration issue rather than a problem with my documents. Could someone from Apple look at case 102988764176, or tell me how to get a manual identity review? Has anyone in a similar situation found a way through?

I am now 41 days into enrolling my U.S. LLC in the Apple Developer Program, and I am beyond frustrated. I am angry. My enrollment was already approved on October 9, but I still cannot pay the $99 membership fee or publish my applications. Timeline Sep 24: Submitted organization enrollment. Oct 1–9: Repeated support requests, document submissions, and manual identity verification. Finally approved on October 9. Oct 9–15: Payment failed with multiple cards. My banks confirmed Apple never sent authorization requests. Oct 15: Apple instructed me to restart enrollment through the Developer app. Identity verification then failed, despite the same passport having passed manual verification. Oct 15–26: Submitted screenshots, screen recordings, and diagnostic information. Followed up nine times without receiving a meaningful response. Oct 21–22: Tried phone support and the Developer Forums. Apple reset enrollment, but the same verification error persisted. Oct 26: A new advisor suggested returning to website enrollment — where the original payment problem occurred. Oct 28: Support said the case had been escalated to Engineering. Nov 2–3: Still being asked to reinstall the app, update devices, and adjust camera positioning. Tried everything on two devices. Same error. My frustration At this point, I feel more like an unpaid tester for Apple's enrollment system than a customer trying to purchase a developer membership. I have followed every troubleshooting instruction, often responding the same day. Yet Apple provides no findings, no concrete solution, and no estimated resolution date. Worse, the communication process itself is unacceptable. I reply to an email, wait several days or even a week, and receive another basic troubleshooting instruction. I am left stranded while my business and product launches remain blocked. What I am asking Apple I am not asking to bypass any verification requirements. I need Apple to take ownership and provide a concrete resolution. Please restore my previously approved enrollment, provide manual identity verification, or fix the underlying payment issue. I also request direct communication with someone who can actually coordinate a resolution — by phone or video call if necessary — rather than continuing this endless email cycle. After 41 days, I need a solution and a realistic timeline, not another round of troubleshooting. I can provide my enrollment details and support case numbers privately to Apple staff.

Hello, I am experiencing a persistent two-factor authentication issue with my Apple Developer account. On October 20, 2026, I attempted to sign in and entered an SMS verification code. Apple displayed a "Too many verification codes have been sent" error, even though I had not made repeated unsuccessful attempts. As of November 4, the restriction has remained in place for 15 days. My Apple Developer Program membership is active and paid through October 2027. I can still access my account through the Apple Developer app on my iPhone, but I cannot sign in through a web browser. I have also tried signing in through Apple TV and Apple Ads. Neither resolved the issue. I contacted Apple Developer Support, received a case number, and followed up, but have not received a substantive response or a solution. I am posting from my separate personal Apple Account because the affected developer account cannot access the forums. Has anyone experienced this issue for such an extended period and successfully resolved it? If an Apple representative sees this post, could you please advise how I can have the existing support case escalated to the team responsible for Apple Account authentication and verification restrictions? I am not trying to bypass Apple's security measures. I simply need to restore access to my existing, verified developer account. Thank you for any guidance.

Hello, I am trying to enroll in the Apple Developer Program as an individual, but my enrollment is blocked due to an “ID Verification Rejected” status in the Apple Developer app. I contacted Apple Developer Support and received instructions requesting a screen recording and identity verification documents. However, I was told that a separate email containing a secure upload link would be sent to me. Unfortunately, I never received that email. I have followed up with Apple Developer Support several times regarding my existing case, but I have not received a response. I also cannot create a new support request because the system indicates that I already have an active request. Could someone from Apple Developer Support please advise how I can proceed or help me get the secure document upload link resent? Thank you.

Dear Apple Developer Support Team, I am writing to request a review of my Apple Developer Program enrollment status. I recently completed the required identity verification process and submitted all requested documents. I also received an email indicating that I could proceed with enrollment. However, when continuing the enrollment flow, I was informed that the account cannot be provided at this time, without any additional explanation. I would appreciate it if you could kindly: Confirm whether my Apple ID is eligible for enrollment Clarify if any further action is required from my side Advise whether I may reattempt enrollment or if there is any restriction on my account I understand that certain decisions may be based on internal review criteria; however, I would be grateful for any guidance on how to proceed so I can complete enrollment successfully and continue development activities, including TestFlight distribution. Thank you for your time and assistance.

Hi, I seem to be having problems with enrollment, I have submitted the payment several times, but do not seem to have been approved or confirmed as a dev yet. Has anyone else experienced this issue? I have no option to contact support.

Hi, I tried to sign up for an Apple Developer account. Apple rejected my ID because it isn't from the same country as the one I live in. I live in Thailand and my passport is Canadian. I have opened 2 support tickets with Apple Developer Program support and have had no response after 2 weeks. Has anyone been in this situation? Is there a way to get through identity verification and complete enrollment, and if so, how? Any advice appreciated.

my passport doesn't has any street address. or my house number but without any optional street address i am always getting invalid address. also i am unable to go back and change address. if i add my house number and upload my id will it get approved whats the solution around it?

Hello, I am trying to enroll in the Apple Developer Program as an individual, and enrollment fails at Review and Accept. The web flow ends at developer.apple.com/enroll/error with "We are unable to process your request. An unknown error occurred." The Apple Developer app says "Enrollment through the Apple Developer app is not available for this Apple Account" and sends me back to the website. Details: Apple Account region: Armenia Trusted phone number: Armenian (+374) Two-factor authentication: on Enrollment type: Individual Could Developer Support please review my case and tell me what is blocking the enrollment and what I need to do to continue? If anyone has recently enrolled as an individual from Armenia, I would also appreciate hearing what worked for you. Thank you.

Hey, does anyone know how long the enrolment process needs? enrollment ID is QARGL6A9YV - maybe someone can help, we wanna start as soon as possible :-)

Hello Apple Developer Community, I'm reaching out to ask whether anyone else is currently experiencing unusually long review times in App Store Connect. Our app, NumbuX, has been stuck in the "Waiting for Review" status for approximately three weeks, without any updates or requests for additional information. We understand that review times can vary, but this delay seems significantly longer than usual. I would appreciate any clarification regarding the following: Are there any known technical issues or backlogs affecting the App Store review process? Are other developers experiencing similar delays? Is there a recommended way to escalate or request an update when an app remains in "Waiting for Review" for several weeks? Could there be an issue with our submission that is preventing it from progressing, even though no action is requested in App Store Connect? We want to ensure that there is nothing missing on our side and that our submission is being processed correctly. We have also opened few tickets in different areas and we have not had any replied yet. Is anyone in the same situation? Thank you in advance for any information or guidance.

Account Holder 的姓名是：Zhou Zhou,以及 zhou.zhou@cn.mcd.com 是 Admin。 日志中 issues: statusCode: 7000 statusSummary: Team is not yet configured for notarization. Team ID: CT4HBGAZ7B Team name: M (Nanjing) Digital Technology Co., Ltd. Apple ID used: zhou.zhou@cn.mcd.com 最近一次提交是2026年11月3日。同时是首次公正

Hello, I completed enrollment and paid for the Apple Developer Program on Oct 22nd, but my account still does not show an active membership. I have not received an explanation of what is holding up the enrollment. I opened a Developer Support case on October 25 and sent a second request on November 2. Both were acknowledged, but I have not received a substantive reply or status update. I also called general Apple Support, but they said they could not help with Developer Program enrollment or transfer me to Developer Support. I haven’t found a direct phone option for the Developer Support team. Could someone advise what I should check on my side, and whether there is an official way to have a paid enrollment reviewed or escalated? If you’ve resolved a similar issue, I’d appreciate hearing what helped. I can provide my case numbers and payment confirmation through Apple Support if needed. Thank you.