Caller ID is truncated on IOS 18

Question

AzizB OP

Created Jan ’25

Replies 1

Boosts 2

Participants 2

We use call directory extension in one of our applications, we notice that call id is truncated on IOS 18.

Example: "Grady GmbH" instead of "GRADY ARCHIE, PRICEWATERHOUSECOOPER GMBH"

We notice also if we have calls in the history then the caller id is shown correctly.

Issue only on IOS 18.

Boost

Answer 1

RameezHassan89 OP

Feb ’25

Description: We have encountered a bug in iOS 18 affecting the display of Caller ID names when using CallKit. The issue causes longer Caller ID names, such as "WORKSMART: VENKATA GOTTUMUKKALA - PRINCIPAL TECHNICAL LEAD," to be truncated, displaying only "VENKATA LEAD." This behavior adversely affects the user experience, as important identifying information is not shown. Steps to Reproduce:

Use CallKit in an application on iOS 18.
Set a Caller ID with a long name and title.
Observe the truncated result on the call screen.

Expected Behavior: Caller ID names should display in full without any truncation. Actual Behavior: Caller ID names are truncated, leading to confusion and loss of important context. Device Information:

Device: iphone
iOS version: 18.*

Additional Notes: This issue may impact all applications utilizing CallKit for displaying caller information. Thank you for your attention to this matter.

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