Caller ID is truncated on IOS 18

We use call directory extension in one of our applications, we notice that call id is truncated on IOS 18.

Example: "Grady GmbH" instead of "GRADY ARCHIE, PRICEWATERHOUSECOOPER GMBH"

We notice also if we have calls in the history then the caller id is shown correctly.

Issue only on IOS 18.

Answered by RameezHassan89 in 864022022

@DTS Engineer It was fixed in 18.4

Description: We have encountered a bug in iOS 18 affecting the display of Caller ID names when using CallKit. The issue causes longer Caller ID names, such as "WORKSMART: VENKATA GOTTUMUKKALA - PRINCIPAL TECHNICAL LEAD," to be truncated, displaying only "VENKATA LEAD." This behavior adversely affects the user experience, as important identifying information is not shown. Steps to Reproduce:

  1. Use CallKit in an application on iOS 18.
  2. Set a Caller ID with a long name and title.
  3. Observe the truncated result on the call screen.

Expected Behavior: Caller ID names should display in full without any truncation. Actual Behavior: Caller ID names are truncated, leading to confusion and loss of important context. Device Information:

  • Device: iphone
  • iOS version: 18.*

Additional Notes: This issue may impact all applications utilizing CallKit for displaying caller information. Thank you for your attention to this matter.

This has been fixed in latest version

@RameezHassan89 Thanks for the post and letting us know that has been fix. Was that fixed in iOS 26.0 or 26.1 beta?

Albert Pascual
  Worldwide Developer Relations.

It was fixed in later versions of iOS 18

@RameezHassan89 Oh that's much better. Thank for providing that. Any chance you know the build or version number where was fixed? Do not worry if you don't know on top of your head.

Albert Pascual
  Worldwide Developer Relations.

@DTS Engineer It was fixed in 18.4

Thanks @RameezHassan89 for providing this! Appreciate the fast answer too.

Thanks Albert Pascual
  Worldwide Developer Relations.

Caller ID is truncated on IOS 18
 
 
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