I purchased an iPad Pro M4 in early December, and since day one, I’ve been experiencing a recurring issue. Almost every day, at random times, the device freezes for 1–5 minutes and then restarts itself.
The tablet is not under heavy load when this happens — I mainly use it for light tasks such as watching videos in a player or Safari browser, web surfing, and reading books. The issue has even occurred while the iPad was idle and locked; it froze, displayed the Apple logo, and rebooted.
I brought the device back to the store where I purchased it, and they sent it for a diagnostic check. However, the experts concluded that the device is fully functional, and no defects were found. After one of these crashes, I noticed that my Apple Pencil started lagging (see video file IMG_5688.MOV). However, after another reboot, the issue with the Apple Pencil resolved itself.
I’ve documented the issue with several video recordings showing the freezing and rebooting behavior, as well as error logs generated after such incidents.
Device Details:
Model: iPad Pro M4 Usage: Light tasks only (video streaming, web browsing, reading) Environment: No overheating, no resource-heavy applications running What could be causing this issue, and how can I resolve it? Any help would be greatly appreciated. Thank you!
P.S. I’ve uploaded all the device logs and videos demonstrating the issue to Google Drive.
https://drive.google.com/drive/folders/1_R0i_iazADWo5EgStrPdgmf1XjgPP_RC?usp=sharing