We have an app that has failed during the app review for the Japanese market but has been accepted in several other markets successfully.
We need the user's name in native Katakana format as we need it to be displayed in our restaurant Point of Sale systems for workers to be able to read and understand.
We use 'Sign up with Apple', but when doing so, if this returns an anglicised given and family name, we have to request the customer supply their Katakana format name so that our in-store systems and staff can process and fulfil their orders.
When the App Review process automatically tests the app, it uses "Apple John" as a customer's name. Since this is not a Japanese name, we ask for it again in the correct format, or we cannot allow the user to register.
This contravenes Apple's rules, and thus, our app is rejected. If the Apple identity used belonged to a user more typical of the target market, it would work as required.
Does anyone else have this issue, and how did you work around it?
Tim
