Reporting your App Store Server Library issue

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If you are experiencing an unexpected or inconsistent behavior when using the App Store Server Library, review the following resources to ensure that your implementation workflow didn’t cause the issue:

If you are unable to resolve your issue using the above resources, file a GitHub issue. Alternatively, if you wish to provide specific requests, transactions, or other private information for review, submit a Feedback Assistant report with the following information:

  • The bundleId or appAppleId of your app
  • The date and time your issue occurred
  • The library language(s)
  • The version of the library
  • The environment (i.e., Production, Sandbox, or Xcode)
  • The GitHub issue for this report if available
  • The endpoint(s) reproducing your issue
  • The HTTP body and headers of the endpoint raw request
  • The HTTP body and headers of the endpoint response

To submit the report, perform these steps:

  1. Log into Feedback Assistant.
  2. Click on the Compose icon to create a new report.
  3. Select the Developer Tools & Resources topic.
  4. In the sheet that appears:
    1. Enter a title for your report.
    2. Select “App Store Server Library” from the “Which area are you seeing an issue with?” pop-up menu.
    3. Select “Incorrect/Unexpected Behavior” from the “What type of feedback are you reporting?” pop-up menu.
    4. Enter a description of your issue and how to reproduce it.
    5. Add the information gathered above to the sheet.
  5. Submit your report.

After filing your report, please respond in your existing Developer Forums post with the Feedback Assistant ID. Use your Feedback Assistant ID to check for updates or resolutions. For more information, see Understanding feedback status.

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Reporting your App Store Server Library issue
 
 
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