WTF Apple News Review Wait Times?

I work at a well-established university with a business journal that is over 25 years old. We have been waiting now for almost four months to have our Apple News account reviewed. In what world is this OK? No ability to communicate with anyone or have any updates except to log in once a month to see the 'under review' message still there. Seriously?

WTF Apple News Review Wait Times?
 
 
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