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Our Testers are unable to access the current TestFlight build, receiving a "Couldn't load app. TestFlight is currently unavailable. Try again" error.
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This issue began last night.
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The problem affects all builds, including older ones that were previously accessible.
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Multiple attempts (4-5) to upload and test a new build (latest: 1.0.0+53, uploaded at 11:44 am IST) have not resolved the issue; in fact, it appears to have exacerbated it, impacting even previously working builds.
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This is blocking the release and testing of our new app version.We have already tried refreshing the distribution/development certificates.
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macOS version: 14.5 (23F79)
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Xcode version: 15.3 (15E204a)
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Info.plist entries have been cross-checked and verified.
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TestFlight logs show a 500 Internal Server Error for the following request: https://testflight.apple.com/v2/accounts/0b7148c2-759f-4eea-b1e9-9779d2c96c25/apps/6476102474/builds/160325015 The server response includes a 500 status code.
Couldn't load app. TestFlight is currently unavailable. Try again
I reproduced this same 500 error on the same Testflight API endpoint on my device (with different account/app/build IDs). The body in the response was:
{
"data": null,
"error": null
}
Hello there,
Thanks for reporting this. We are aware of this issue and we are looking into it. We'll provide updates on this thread, please stay tuned.
Best,
Thanks Apple Engineer for confirming the issue is known and fix is in progress. Would be great if you could update System Status so the community is aware of the issue, and its progress. We appreciate your support.
Hello there! We believe this has now been resolved. If you're still issues with seeing your apps in the TestFlight app, please file a Feedback Assistant with sysdiagnose from devices experiencing the issue attached and we'll be happy to take a look.
We'll also do our best to update on System Status Page to reflect the current statuses of our tools and services.
Confirmed fixed, and thank you!!!