Hi everyone,
I’m experiencing an issue with my enrollment process. I initiated three payments on the following dates:
- February 12, 2025: Payment attempted, received an “Order acknowledgment” email, but the amount wasn’t deducted.
- February 19, 2025: Reattempted payment with the same outcome.
- February 25, 2025: Tried again, and still no deduction from my account.
I’ve contacted support (Case ID: 102538526682), but haven’t received any response. This situation affects my production process, and I’m growing increasingly concerned.
Has anyone else faced and resolved successfully a similar problem, or does anyone have advice on how to escalate this issue for a quicker resolution?
Thanks in advance for your help!