Company Developer Account locked

Question

ignalonzo OP

Created 1w

Replies 2

Boosts 5

Participants 3

Hi everyone!

Writing this from my personal Developer Account but this is related to my other account, enrolled under my startup organization account.

Sunday morning I've started finalizing a feature on my startup that I've worked on with my colleagues for over a year already. I've pushed the code as usual, wanted to do a internal TestFlight build and I was apparently logged out on Xcode from my account. Thought it's no big deal - went to log in in Xcode Settings -> Account but my attempt was unsuccessful - I was presented a message stating "Unknown error occurred".

Weird, but then I tried to use the browser to login into App Store Connect using the following account - I was met with the same message. Alright, I thought I might need to reset my password - clicked on Forgot Password and started the reset password flow.

To my surprise, I am presented a new message, stating - Your account has been locked and I need to verify my phone number to request access to this account. I proceed, enter my phone number associated with the account and click continue.

2025-02-26 07.51.52.jpg

I am the presented with the message that my Account Access is Requested and I need to wait up to a day.

I then also decided to check Keychain and well, surprise surprise - all my certificates have also been revoked from keychain, both development and distribution.

Well, I wake up this morning to the following email:

image (10).png

And attempting to login/reset password now presents a message stating that my account is now LOCKED:

image (9).png

I've been an Apple Developer for more than 7 years. I've had multiple Developer accounts. This is the first time I'm seeing such things. Please, someone explain what is going on and how can I verify my identity with apple to access my account?

I cannot release a new version of our startup's app. We are suffering business losses due to failing to meet a deadline with a potential client. I cannot believe such things are happening.

Boost

Answer 1

RinatAB OP

15h

I'm facing the same problem. This week, I was unable to access my developer account, which I have been using for 10 years. The error messages were the same as yours. I don't know what can be done in this situation (

Can you tell me if you have successfully restored your account?

1

Answer 2

ertence OP

14h

Hello, same problem with same errors here,with no reason. "This account is locked and can't be used."

I recently enrolled in the Apple Developer Program with a brand-new account on February 25. Everything was set up correctly, and I had full access to App Store Connect without any issues.

However, today, while switching between accounts, I suddenly lost access to my developer account. Instead of logging in, I was immediately redirected to a password reset page. After attempting to reset the password, I received an email from Apple stating that my access was denied.

Now, when I try to log in via the Apple Developer app, I get an “Unknown Error” or Account Locked message.

I haven’t violated any guidelines—I only logged in a few times to check the account status. No app releases or changes were made to the account, and all required documents were verified during the enrollment process.

Haven’t contacted Apple Developer Support yet and also haven’t received any clear response from Apple regarding why my account was terminated.

I was planning to make a release this month..

suggestions on how to resolve it? Any help would be greatly appreciated!

Thanks.

1