Hello Apple Developer Community,
I’m hoping someone can advise me on a serious issue. Our organization’s Apple Developer Program account has been effectively locked because our Account Holder’s Apple ID is inaccessible. I need to either unlock that Apple ID or transfer the Account Holder role so we can manage our apps.
I’ve already reached out to Apple Developer Support, but so far, I haven’t received a response. This situation is critical because our clients rely on us to maintain and update our apps.
Key details (some info is masked for privacy): • We’re enrolled as an Organization/Company. • The current Account Holder’s Apple ID is locked and cannot perform any actions. • I have admin/manager access through another Apple ID.
I’ve reviewed the documentation on transferring the Account Holder role, but it appears the transfer can only be initiated by the current Account Holder, which is impossible at this point. If anyone has encountered a similar issue or knows a more efficient route to escalate, I’d be extremely grateful for your insights.
Thanks in advance for any advice you can share. This is critical to our organization, and we’d appreciate any pointers on how to navigate or expedite the support process.
