Rejected App: Guideline 2.1 - Performance - App Completeness

Question

lsmedia OP

Created Mar ’25

Replies 2

Boosts 0

Participants 3

I'm hoping that others may be able to assist with my first app submission.

**Guideline 2.1 - Performance - App Completeness

Issue Description**

The app still exhibited one or more bugs that would negatively impact App Store users.

Bug description: The app did not load its content.

Review device details:

Device type: iPad Air (5th generation)
OS version: iPadOS 18.3.1

The app pulls in a website embedded to allow them to login to their accounts/place orders. I've tested it on multiple physical devices and using the simulator. It works fine and loads without any issues. The review team would not give me any other information or support to help get this app approved. Any help would be appreciated.

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Answer 1

H_anonimos OP

Mar ’25

Hi, I have the same problem, although our team did not detect the error when we tested the app. Have you found any progress that could help me?

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Answer 2

thismarkjohnson OP

2w

I also encountered this issue while we were working on our (lgspuanhesaplamaa.com.tr) tool app. In our case, the problem was related to how the embedded web content was loading — Apple’s review environment can sometimes block certain requests or external scripts.

We fixed it by ensuring all web resources (like APIs, images, and scripts) were loaded over HTTPS and added proper ATS (App Transport Security) exceptions in the Info.plist. After that, it passed review smoothly.

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