I am trying to add a custom domain to my iCloud+ Mail however when I try to add its main user/email address I get an error saying that the email is already in use with another apple account.
After this I checked the duplicate account and since I had forgotten the password I reset it and logged in. Then I followed the instructs on https://support.apple.com/en-in/102283 to permanently delete my account. This request was initiated on 8 Feb 2025 but I received the final email that all my data had successfully been deleted from Apple's servers on 25 Feb 2025.
Despite Apple's confirmation that my account had been deleted successfully, I am still unable to use that email address to create an iCloud+ Mail account, even after waiting a whole month! This is very frustrating.
I contacted Apple support via chat and phone and after more than 30 mins of back and forth they instructed me to contact Developer Support which I did two days ago (case ID is 102546369564) still no response.
I hope posting here will be more fruitful.
Thanks in advance.
Dear Dan Newby,
Your Apple Account dan@ ----- .world has been deleted. This information has been permanently erased from our systems or has been modified so it no longer identifies you.
As a reminder, you made this request on February 8, 2025 at 7:09:59 PM GMT+5.
If you still have the 12-digit access code we provided as part of your request, you can now discard it since the account no longer exists.
We’re glad that we’ve been able to help and hope to see you again in the future.
Apple Support