I am writing to formally escalate my ongoing and unresolved issues with registering a company developer account from Bulgaria.
This process, which should be straightforward, has now extended into its 3rd month with no progress, despite my repeated attempts to follow every requirement diligently.
Issues Encountered:
- Web Payment Failure - The system fails to charge my Wise card with no explanation or alternative resolution.
- Apple Developer App Verification Failure: My ID card is consistently rejected, despite submitting high-quality images that meet every listed requirement. I strongly suspect that your verification service does not properly recognize Bulgarian ID cards.
- EuroDev Support Response: My experience with eurodev[at]apple.com has been nothing short of disappointing. After resetting my enrollment process, they ceased communication entirely. Prior to that, responses were vague, unhelpful, and did not address my concerns meaningfully.
Given the inefficiency and lack of response from the EuroDev team, I am requesting immediate escalation of my case to someone who can provide a concrete resolution.
For comparison, my enrollment in Microsoft’s Developer Program was completed within one week, and their support team responded within a single business day. The level of friction in Apple’s process is simply unacceptable for a company of this scale, not to mention what Apple's vision is missing and what they stand for.
Looking forward to a prompt and competent response.
