Hello,
We are struggling with a case creating the accounts for a company from Serbia and Croatia.
The specific issue we are facing with these two accounts is that the enrollment is accepted without any problems. However, it is worth noting that during the registration of the Serbian account, Apple requested personal documentation from the account holder. Once the documentation was provided, the enrollment was successfully completed.
However, when it comes to making the subscription payment, the transaction does not process correctly. We have tried making the payment from different devices and using various payment methods, but in all cases, we have been unable to activate the account.
We always consider Apple's 48-hour processing time for payments, but after that period, we receive no information—neither account activation nor payment rejection.
When we contacted Apple Support to explain our case, the only solution they provided was to cancel the Apple Developer enrollment and start the entire process again. However, even after doing this, the client is still unable to activate their account.
Hope that someone that faced the same issue can help with this as Apple support won't give us more information about which can be the problem.
Thank you,
