Urgent: Locked Account Holder – Need Help

Question

Created Apr ’25

Replies 1

Boosts 1

Participants 2

Hello Apple Developer Community,

I need some assistance with my account. I created a new developer account for a new project I am working on, and paid the apple developer fee. Everything was working fine for a few weeks, I was able to get my app on TestFlight and invite testers to it, as well as push updates and get feedback. The testers were family/business partners.

As of a few days ago, I was locked out of my account. I first tried resetting my password, and was then met with an email claiming my account was locked with no additional information.

I am trying to understand how I can either unlock my account, or transfer my existing app to a new account, so that I do not have to bother my users with downloading a new app. Additionally, I would like some help in understanding how I can safeguard myself from this issue in the future, especially given this would not be fun if my app were published.

Could anyone please assist me, provide me with any advice, or point me to a place where I could get support? I spent 25 minutes on the phone with apple support, and was treated excellently as I've come to expect of Apple, but unfortunately was not given any help as the support did not have additional information. I'm hoping I'm asking in the right place, and can get some help!

Thanks in advance, Fritz

Boost

Answer 1

James-Coleman OP

Apr ’25

I'm in a similar position, I created an account last week for a new startup, registered as an organisation/company without any problems, logged into Xcode successfully. This week I've gone to start work and was logged out of Xcode, trying to login again returned a 401. I tried to login on the web, was told I needed to reset my password, but instead of resetting the password it said I was requesting access to my account. This request was denied a day later. I called the number on my Developer Program invoice and they recommended I submit a support request on https://developer.apple.com/contact/apple-id which I have now done. I've received a confirmation of receipt but no other reply as of yet.

0