Hi everyone,
We're hoping someone here can help us out.
We've run into a consistent issue when trying to enroll a new Apple Developer account as an organisation using our DUNS number. Here's what we've experienced:
- Individual enrollment through the Developer app works perfectly with a new Apple ID.
- However, when using an existing Apple ID and selecting organization enrollment, the process gets stuck:
- The payment button is greyed out in the Developer app.
We're then locked out of enrolling through the app entirely. 4. When trying to complete the enrollment via the Developer website, there’s no valid payment method available (e.g., VISA option missing CVV field), and any attempts to proceed just loop without success.
We're essentially stuck in a limbo state where we can’t proceed.
We’ve gone through all the support channels:
- The automated assistant (Gaby) is unable to resolve the issue or understand the full context.
- Live chat support for both individual and business accounts told us they can’t assist and referred us back to the developer support system—which leads us back to square one.
- All members of our team were able to enroll individually without issue, but organisation enrollment consistently failed.
Business support and Commercial support (spoken to supervisors) are unable to assist. They really tried and made an effort.
Has anyone experienced this before? Is there a way to get in touch with a real person at Apple who can actually resolve this? What are our next steps?
Any advice would be greatly appreciated.
Thanks!