Hi everyone,
My iOS app MaxTutor has been repeatedly rejected under Guideline 4.3(a) - Design - Spam. Since I developed the app entirely from scratch, and its concept is unique (blending modern AI technology with traditional parental involvement in child’s learning), I’m clueless about what might have triggered the rejection. The only theory I can come up with is that the bundle identifier contains a substring that matches the name of an existing app in the store, but the apps themselves are entirely unrelated in both functionality and design. I was going to change it but that complicated things as I have a macOs version of the app already accepted and using the same bundle id.
I’ve responded to the reviewer multiple times seeking clarification, but have never received any feedbacks at all. I’ve also resubmitted the app several times with new features but got rejected for the same reason with identical comments. I finally filed an appeal a week ago but still I haven’t heard anything back yet.
Interestingly, my experience with the macOS App Store review process on the same App was much more constructive—real human reviewers offered helpful feedback that eventually led to my app being accepted.
At this point, I’m unsure how to proceed. Has anyone dealt with a similar situation? Any suggestions on what I can do next would be greatly appreciated.
Thanks in advance!
