Cannot provide app updates since my app id is not available

My app com.boatrouting (official app id in app store) cannot be updated anymore, since I got the message "Failed Registering Bundle Identifier The app identifier "com.boatrouting" cannot be registered to your development team because it is not available. Change your bundle identifier to a unique string to try again." when trying to sign it automatically via Xcode.

com.boatrouting is the official bundle id for my app in app store and already distributed for years now. Updates worked fine for years but now I got this message.

I cannot add an app id under Certificates, Identifiers & Profiles with the same name because another service has com.boatrouting as its identifier and I cannot delete the service's identifier since the app com.boatrouting is present on the app store (dead locked).

I contacted the Apple developer support but they cannot do anything about it since they see the problem on my site.

Is there any chance I can get an app update to the App Store? Thank you in advance.

Answered by DTS Engineer in 853071022

Are you a member of multiple teams?

The most common cause of problems like this is that folks are a member of multiple teams and they selected the wrong team when attempting to do the update. Xcode then tries to register their App ID with the other team, which fails because the App ID is already registered with the original team.

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Are you a member of multiple teams?

The most common cause of problems like this is that folks are a member of multiple teams and they selected the wrong team when attempting to do the update. Xcode then tries to register their App ID with the other team, which fails because the App ID is already registered with the original team.

Share and Enjoy

Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Unfortunately I have no more ideas, I am trying for weeks and it seems like this is a problem on apples side... and nobody there wants to help because the answer is always "the problem is not on our site".

Yes, I did check the teams. It worked for years, it stopped all of a sudden a few months ago.

I’m happy to dig into this further but I need some info from you, namely the Apple ID of your app.

IMPORTANT I’m looking for the Apple ID of the app, not your Apple ID (now known as an Apple Account). To see this in App Store Connect, go to the app record, select App Information on the left, and look for the Apple ID field. It’s a decimal number, usually around 10 digits long. You can also find this embedded in the App Store URL for the app. For example, the Apple ID for Apple Configurator is 1037126344.

Share and Enjoy

Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Cannot provide app updates since my app id is not available
 
 
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