Hello! After uploading a promotional image for an IAP, it appears broken in App Store Connect. We tested it with another app and encountered the same issue immediately after uploading. Could you please advise what might be causing this and how to fix it?

Hi, I published my first app (a Unity game) in August 2025, and at the start of December I began promoting it and getting users. I’ve submitted around 10 updates since release, and each has been approved. It was sitting at a 4.8 star rating from roughly 80 ratings. It’s a simple endless runner style game called “Rushy Road” where you drive a car down a road, dodging traffic and collecting powerups to try and make it as far as you can, with different unlockable vehicles and upgrades. However, my app was just suddenly removed from the App Store and I received a Pending Termination Notice saying: “Upon further review of the activity associated with your Apple Developer Program membership, it's been determined that your membership, or a membership associated with your account, has been used for dishonest or fraudulent activity, in violation of the Apple Developer Program License Agreement. Given the severity of the identified issues, all apps associated with your Apple Developer Program account have been removed from the App Store and your account has been flagged for removal.” Evidence of Dishonest or Fraudulent Activity App submissions from your account have engaged in concept or feature switch schemes to evade the review process, such as dynamically populating different app content after review, submitting apps with hidden features, repeatedly submitting misleading apps, and/or submitting apps with concrete references to content that you are not authorized to provide or is otherwise not appropriate for the App Store. The dishonest or fraudulent activity described above directly violates section 3.2(f) of the Apple Developer Program License Agreement” I’m having trouble understanding exactly what in my app has caused this. The game does not use a server for any content other than ads (through AdMob). To improve the user experience I made it so that interstitial ads (ones that pop up occasionally after a run) are disabled for the first 10 minutes of play time, but rewarded ads can still be played during this time (in exchange for a revive or coins) so I’m wondering if this 10 minutes of no interstitials counts as dynamic or misleading content that reviewers could think as malicious? I’m obviously very worried as I’ve spent a lot of time and effort on this game and the thought of it being deleted, as well as my developer account and future access to publishing apps. I’m looking for any advice on what else could have caused this, as well as what I should write in my appeal. If any more details would help, please let me know and I will provide. My current guess is that this is happening because of the fact that interstitial ads only start appearing after 10 minutes which was not done in an attempt to avoid reviewers seeing them, but rather to improve the user experience and let people enjoy the game a bit before seeing ads. However, if I‘m wrong about this and write about it in my appeal, I will lose my developer account. How can I find out what the actual issue is? Any help or advice is greatly appreciated Thanks for your time

Hi, I have an iOS app already released on the App Store and I am preparing an update for version 1.1. The problem is that my Mac is currently running a macOS beta. Because of that, the stable public version of Xcode does not work correctly on this system due to version compatibility issues. I can build and archive the app only with Xcode beta. However, when I upload the archive made with Xcode beta to App Store Connect, the upload is rejected because builds for App Store distribution cannot be submitted from a beta version of Xcode. So I am stuck in this situation: stable Xcode cannot be used on my current macOS beta installation; Xcode beta can build and archive the app; App Store Connect does not accept archives built with Xcode beta; the app update is ready, but I cannot submit it. What is the recommended solution in this case? Can I use Xcode Cloud or another Apple-supported cloud build option to archive the app with a stable Xcode version, even if my local Mac is running macOS beta? If Xcode Cloud is the correct approach, how can I enable it when I do not see the Xcode Cloud option inside Xcode and App Store Connect only shows the general Xcode Cloud introduction page? I would like to avoid downgrading macOS if possible, but I need to submit a valid App Store build made with a supported non-beta Xcode version. Thanks.

Our team is currently implementing Subscription Offer Codes and has a few technical questions regarding the integration. We would appreciate your guidance on the following: Regarding Out-of-App Redemption via URL: The technical documentation states: "our app needs to use updates on Transaction to receive new transactions while the app is running." Does this mean we are required to adopt StoreKit 2 (specifically using Transaction.updates), or can we achieve this without upgrading (i.e., is it supported in StoreKit 1)? Regarding iOS Version Compatibility for URL Redemption: During our testing of out-of-app URL redemption, we observed that the redemption consistently fails on devices running iOS versions below iOS 26.4 (Note: Please verify if this is a typo for iOS 16.4 before sending). Is this a known issue/limitation for iOS versions below this release? Is there a planned fix or workaround for older iOS versions? Regarding In-App Redemption: If we implement the in-app redemption sheet, is it mandatory to upgrade to StoreKit 2? The current documentation mentions that StoreKit APIs must be used but does not explicitly clarify whether StoreKit 1 (e.g., using SKPaymentQueue.default().presentCodeRedemptionSheet()) is still fully supported for this flow, or if StoreKit 2 is required. Thank you for your time and assistance. We look forward to your reply. Best regards, Lin

Hello, I’m experiencing a persistent App Store Connect upload issue that seems unrelated to my project. Every upload is rejected with: Validation failed (409) Missing or invalid signature. The bundle is not signed using an Apple submission certificate. (Error 90034) What I have already verified: Apple Developer membership is active. I am the Account Holder. Apple Distribution certificate exists and is valid. App Store provisioning profile was recreated. Automatic signing is enabled. Archive is exported using “App Store Connect” distribution. The exported IPA is signed with Apple Distribution (verified with codesign). I tested both Xcode Organizer and Transporter. I created a brand new native Xcode “Hello World” project, and it fails with exactly the same error. The project contains no frameworks, no CocoaPods, no Swift Packages, no Flutter, no React Native, and no embedded binaries. Since even a brand new Xcode project fails, I believe this is related to my Apple Developer account or App Store Connect validation infrastructure rather than the project itself. Has anyone experienced this before or knows what else can be verified? Team ID: 395DDXTXHC Thank you.

Hello, I renewed my Apple Developer Program membership on July 29, 2026. The payment was successfully processed, I received the invoice and renewal confirmation, and the Apple Developer website shows that my membership is active. For approximately one week, App Store Connect has continued to display this error: Developer Program Membership Expired Your membership has expired, and your apps have been removed from the App Store until you renew your membership. To renew, a user with the Account Holder role must sign in and renew the membership on the Apple Developer website. Because of this incorrect status, I cannot submit apps, and App Store Connect states that my existing apps have been removed from the App Store. I have contacted Apple Developer Support multiple times. I received two responses, but neither addressed the App Store Connect membership-status issue. The renewal itself is already complete; the problem appears to be a synchronization issue between the Apple Developer portal and App Store Connect. Has anyone experienced this situation? How long did synchronization take, and was there a specific support team or escalation path that resolved it? Any advice would be appreciated.

Hi everyone, I'm hoping someone has experienced this before and can help. My app has active subscribers, and I can see the subscription sales in App Store Connect. However, I haven't received any payout to my linked bank account. Here's what I've already checked: My banking information is added in App Store Connect. The banking account is active and can receive international transfers. My tax forms have been completed. The Paid Applications agreement has been accepted. Despite this, no payments have been transferred, and I haven't been able to figure out why. Has anyone faced a similar issue? Are there any common reasons why Apple would hold or delay subscription payouts? Is there anywhere in App Store Connect where I can check if a payout is pending or blocked? Any advice or suggestions would be greatly appreciated. Thanks!

I have two subscription in the same group and the same level 1. One is a monthly one and the other a yearly one. I also have an IAP for Lifetime Unlock. When my app requests for these it only loads Monthly. Debugging reveals that the ASC doesn't return the yearly subscription and the lifetime IAP. When I added a StoreKit config to the app, it correctly show the Yearly subscription as well and the view loads it appropriately. But the storekit config doesn't load IAP. I have checked things several tiles in ASC and in code. What can I do to fix this?

Hello, We are experiencing an issue with App Store Connect and would like to know if anyone has encountered the same problem. Current status: Our app is already approved and live on the App Store. We created three new auto-renewable subscriptions. All three subscriptions have been stuck in "Waiting for Review" for several days. The subscriptions can no longer be edited (localization and review information are locked). The app review has already been completed, so there is no active app review in progress. During this period, Apple System Status reported an App Store Connect incident affecting submission of In-App Purchases and subscriptions. Since that incident was resolved, the subscriptions are still stuck in Waiting for Review. We have already contacted Apple Support and App Review multiple times but have not yet received any response. Has anyone experienced subscriptions remaining permanently in "Waiting for Review" after the App Store Connect maintenance? Is there anything that can be done from the developer side, or does this require Apple to manually reset the review state? Thank you.

Last week I've submitted a new update for review doing the standard procedure for iOS, Mac and Vision. When submitting them both the Mac and Vision App switched to Waiting for Review state but the iOS one got stuck in Ready for Review state. I've tried a few times canceling the submission and submitting again and it always gets stuck in the "Ready for Review" state. Under the App Review section shows as Waiting for Review but on the general page shows Ready for Review. I've tried using the App Store Connect the API and the same thing happens. Any suggestions how to fix this?

Hello everyone. I’m trying to submit my first auto-renewable subscription with my iOS app, but can’t associate the subscription with my app version in App Store Connect. Setup: app version 1.0.7 with build attached, subscription group “Premium” with weekly, monthly, yearly. All metadata complete; paid apps agreement active, bank details set, admin access confirmed. Problem: “In-App Purchases and Subscriptions” section is missing on my app version page, so I can’t attach my subscription. Draft error says, “Unable to submit for review. Add an app version for the selected platform.” The draft only lists my weekly plan, not the app version. Questions: why might that section be missing? Are there prerequisites? Has anyone seen this? Any guidance or suggestions would be greatly appreciated.

Hi all — running into an issue I've seen reported by other developers here recently, hoping someone from Apple or with a workaround can chime in. App: MapSwap for Safari Apple ID: 6782704808 Released: 2026-07-08, currently "Ready for Sale," build 1.0.1 (6) validated 2026-07-29 The problem: the app does not show up anywhere in App Store search — not for generic terms, not even for its own exact name "MapSwap" or "MapSwap for Safari." This has been the case for about 4 weeks now, well past any normal indexing delay. What I've confirmed: Direct App Store link works fine: https://apps.apple.com/us/app/mapswap-for-safari/id6782704808 iTunes lookup by ID works and returns full correct metadata: https://itunes.apple.com/lookup?id=6782704808 (resultCount 1) iTunes Search API by exact name returns nothing at all: https://itunes.apple.com/search?term=MapSwap&country=us&entity=software → resultCount 0, and https://itunes.apple.com/search?term=mapswap+for+safari&country=us&entity=software → resultCount 0 All App Store Connect metadata (name, subtitle, keywords, support URL) is clean, current, and consistent — no leftover text from an earlier working title. (The Bundle ID does reference an old pre-launch project name, but the rename happened before the app was ever submitted/live, so there's no history of it being indexed under a different name.) So this looks like a pure search-index problem, not a ranking, review, or metadata issue — the app is fully live and fetchable by ID, just invisible to term search. I filed a Developer Support ticket (Case #20000127300006) and was told that channel is administrative-only and to post here / file via Feedback Assistant instead — so I've done both. This looks like the same pattern reported here: https://developer.apple.com/forums/thread/815203 Has anyone found an actual fix, or a way to get this properly escalated to an engineer? Happy to share more diagnostics if useful.

Missed the 14 day deadline email in my inbox to verify my information even though I've had a developer account for years, now my account is effectively disabled. Lodged a support request and got asked to re-send my documents which I did, and haven't heard back since July 19. Have sent out multiple follow up emails to no response, and every time I request a callback they tell me that their team has no way of directly communicating with the team responsible for processing this my identity verification. My account membership comes up for renewal in a couple of weeks - I'm assuming that if this isn't actioned, my account will become fully inactive, all my apps will be delisted and there's absolutely nothing I can do about it except complain. Anyone else?

Since 2026-07-28 I have received no crash reports at all — neither in the Xcode Organizer nor in App Store Connect. Before that date crash reports arrived regularly, and had done so consistently for the past year. This does not look like a filter or display artifact: The Organizer Crashes tab is empty for every filter range. App Store Connect shows no crashes for the same period. Crash reporting did not taper off. It went from arriving normally to nothing from one day to the next, and has stayed at nothing since. A third-party crash reporter in the same app still records fatal crashes, including within the last two days. Devices are crashing; the reports are not arriving at Apple. Reproduces in Xcode 26.6 and in Xcode 27.0 beta 4, so it is not specific to the beta or to a single Xcode installation. Already ruled out, none of which made any difference: Apple Developer Program License Agreement is accepted. Age Rating declaration is complete. Xcode account removed and re-added, certificates re-checked. Developer System Status logged an App Store Connect performance issue on 2026-07-29, 09:25–13:25 PDT, marked resolved. The timing is close to the onset, and crash reporting does not appear to have resumed since. Filed as FB24131907. Feedback Assistant shows "Recent Similar Reports: None", so as of today there is apparently no comparable report on file. Colleagues with unrelated apps on separate accounts are seeing the same thing starting at the same date, which is why I am posting rather than only filing. If you are affected, please reply with your FB number and the date your crash reports stopped. Several accounts showing the same onset date is what rules out per-app causes.

Hello, I'm experiencing an issue with App Store Connect localization for my iOS app. Despite configuring the primary language as French and completing all localizable metadata in French (name, description, keywords, screenshots, etc.), the app is displaying in English on the App Store public listing. Current setup: Primary Language: French ✓ All mandatory fields filled in French ✓ App approved and published ✓ The issue: When users in France access the App Store, they see the app listed with language tag "EN" instead of "FR", even though all content is in French in App Store Connect. What I've tried: Verified primary language setting (already set to French) Checked all visible metadata (all in French) Waited 24h for sync/cache update Re-submitted the app Has anyone experienced similar behavior? Is there a specific requirement or setting I might be missing that affects how App Store determines the display language? Note: I suspect one optional field (promotional text) might be empty in the localization section, but I would expect the system to either fill it with primary language content or display a warning rather than reverting to English. Thanks for any insight!

I am unable to link my new non-consumable In-App Purchase (idea_think_pro) to my draft update page (iOS 2.0.0).The product is fully configured with required screenshots and metadata, and displays the blue "Add for Review" button. However, clicking it shows the hard validation block: "Your first non-consumable in-app purchase must be submitted with a new app version."Simultaneously, the "In-App Purchases and Subscriptions" section is completely missing from my iOS 2.0.0 version page, even when no app build is attached. I have cleared all active submissions and browser caches. Please manually link Product ID idea_think_pro to App Version 2.0.0 on your database or reset my version layout cache.

Hello! I have a new organization-level Apple Developer account and I'm stuck on the Tax Forms step in App Store Connect (https://appstoreconnect.apple.com/business). The system is showing me U.S. Form W-9 as the only option, but in my case filling out a W-9 would be incorrect — and I'd appreciate guidance from anyone who has resolved this. My setup: I am a non-US individual (not a US citizen, not a US resident, never lived in the US). I am the sole owner of a single-member LLC registered in the US (set up via Firstbase specifically to distribute a mobile app). For US federal tax purposes, this LLC is a disregarded entity — it's not treated as a separate taxpayer from its owner. Why W-9 is not the correct form in my case: The IRS instructions for Form W-9 explicitly state: "If the owner of the disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9. This is the case even if the foreign person has a U.S. TIN." Form W-9 also requires me to certify, under penalty of perjury, that I am a US person — which I am not. The LLC itself doesn't certify anything on a W-9 because it's disregarded; the IRS looks through to the beneficial owner, who in my case is a foreign individual. The correct form for me should be W-8BEN (Certificate of Foreign Status of Beneficial Owner — Individuals). What I've already tried: I opened two support cases 4 days ago and have not received a substantive response yet: Apple Developer Support — Case ID: 20000112974233 Ack Tax / Tax category settings — Team ID: 7YYWN3MYCY, Case ID: 19944616 My questions: Has anyone in the same situation (non-US individual, sole owner of a US single-member LLC) successfully switched the tax form from W-9 to W-8BEN inside App Store Connect? If so, how? Is there a specific path in the Business / Tax Forms section to declare the beneficial owner as a foreign individual that I might be missing? Is there an escalation channel beyond the standard support cases for tax-form issues that are blocking onboarding? Thanks in advance for any pointers.

Hello, My Digital Services Act trader compliance submission in App Store Connect has remained in “In Review” status since July 6, 2026. The status appears under: App Store Connect → Business → Agreements → Compliance → Digital Services Act My agreements, banking information, and tax forms are otherwise active. I have already contacted Apple Developer Support and received case confirmation emails, but I have not yet received a substantive response. Has anyone experienced a similar delay recently? Did the review complete automatically, or was any additional verification required? Thank you.

TITLE: App transfer to new organization account — what happens to the Tap to Pay on iPhone entitlement? BODY: Hi, We have an iOS app live on the App Store that uses the Tap to Pay on iPhone entitlement, approved for App Store (production) distribution. Active merchants use it daily to accept contactless payments. We are planning to transfer the app from the current individual developer account to a new organization account (our company, enrolled with D-U-N-S). The app meets all the app transfer criteria listed in App Store Connect Help. Before initiating the transfer, we'd like to confirm the correct sequence regarding the managed entitlement: Does the Tap to Pay on iPhone entitlement follow the app through the transfer, or does the receiving team need to request it from scratch, including the production distribution review (videos of the user flows, checklist, etc.)? Can the receiving organization account request and obtain the Tap to Pay entitlement (including production approval) BEFORE accepting the app transfer, so there is no gap? During the window between the transfer and the new entitlement approval (if required), does the currently published App Store version keep working normally for end users, including Tap to Pay? Our understanding is that only new builds/updates would be blocked — is that correct? Our goal is zero disruption for active merchants. Thanks in advance for any guidance on the correct sequence.

For about three weeks now, my Smart Recorder app has been in the "Prepare for Submission" state rather than the "Ready to Submit" state. The result is that I am unable to properly submit the app for review. Can anyone help me resolve the issue so that I can get the update posted?