App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

App Store Connect Documentation

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App rejected: saying that the monthly subscription...was not submitted for review
The monthly subscription is clearly listed in the Monthly/Yearly subscription group. I structured it similar to the first 2 items in Apple's Ocean Journal Multiple subscription and durations. The only difference is the order in which I put them. I didn't think that matters, does it? The Developer action flag does not allow me to rearrange or edit the Yearly group. I'm stuck. What should I do?
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Can not transfer app
I have a bunch of apps that I want to transfer, but they have Sandboxed Group Containers and MacOS versions. Due to this restriction they can not be transferred: "The app is a macOS app that shares a sandbox container." But the MacOS builds never use the Group Container feature. Is there a path for the transfers to go ahead or could Apple make it so that apps that did not use Group Containers in their MacOS versions to be transferred.
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My iOS game is compatible with visionOS and MacOS
I already have an opinion ( I should never release to a platform without testing on a physical platform device ) on this but wanted to learn from experience and expertise and see if there were any viable options. My hybrid casual puzzle game is released on the App Store for iOS. (Whew!) Apparently it is compatible to both Mac OS and VisionOS I would love to make it available everywhere however, I am not sure it is best to do so without testing on these physical devices. Which could also mean making the design adjustments for those devices, having test devices ready etc. and I would have to update my Laptop to silicon. Has anyone tried this without testing on physical devices? What are your thoughts/best suggestions? Thanks in advance!
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Restricted access for Account Holder on Apple Developer platform
Hey, we've recently realised that our Account Holder access was restricted to the App Store Connect, however all other accounts (Admin, Marketing, Developers) can access it. Restricting Account Holder access means that we can't push updates on App Store and limits our functionality. We've submitted multiple requests to Apple Support, but no answer for a month, no hotline phone number for developer services, only general hotline which can't fix the issue due to recent Apple Security changes and it redirects us to the general request submission form. Does anyone has the same problem? How do you fix that? Are you also experiencing delays in reply from Apple?
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На сколько быстро приходит ответ на проверку приложения?
Пытаюсь выгрузить приложение в App Store, но получил отказ, и чтобы объяснить некоторые пункты в отказе выбрал пункт "Ответ на проверку приложения", внутри этого ответа развернуто разобрал каждый пункт и отправил. Но ответа пока не последовало, они вообще читают эти ответы и отвечают на них?
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Session metrics in AppStoreConnect Analytics
In my company, we are keeping a log of the monthly session numbers of our app which is hosted in the AppStore. We have noticed a sharp decline in the numbers over a certain range of numbers and want to find out which users are not returning and cater to their needs to better our app. From where can we get those numbers? AppStoreConnect does not provide this data. Is there any API for this? Any help will be much appreciated.
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Are there specific guidelines for submitting MDM (Mobile Device Management) apps to the App Store? 🥺
Hello, I am a developer operating an MDM (Mobile Device Management) app. My app has only the functionality to disable/enable the camera, and the profile download is done through Safari. There have been no changes in the guidelines in all the years that I have undergone review, and the app has passed the review process until now. However, this time the app was rejected for installing a configuration profile that disables the camera. (guideline 2.5.9) Could you please let me know if it is possible to request a re-review, or if MDM apps are no longer allowed on the App Store? Thank you for your assistance.
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Apple asked to pay again for Apple developer account
I already paid for my Apple Developer membership using GoPay, but I've been offered to purchase it again through manual payment. this is my enrollment ID NAZPV3SJW6. an this is the proof that I've paid via GoPay o n January 18, but I've been offered to purchase it again through manual payment. this is my enrollment ID NAZPV3SJW6. an this is the proof that I've paid via gopay
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Apple asked to pay again for Apple developer account
On January 18, 2025, I already paid for my Apple Developer membership using GoPay, but I've been offered to purchase it again through manual payment. this is my enrollment ID N*******6. an this is the proof that I've paid via gopayOn January 18, but I've been offered to purchase it again through manual payment. this is my enrollment ID NAZPV3SJW6. an this is the proof that I've paid via gopay
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Request for Reconsideration of Apple Developer Account Termination
Dear Apple, I am writing to respectfully request a reconsideration of the termination of my Apple Developer account. I fully understand and accept the previous decision, and I would like to provide some background information to help you understand my situation. My account was terminated in 2018 due to the sale of an app to another party. This action unintentionally linked my account to activities that violated Apple’s guidelines. I acknowledge that this violated the Apple Developer Program License Agreement, and I deeply regret this mistake. At the time, I only intended to generate some additional income and did not fully understand the consequences of my actions. Since then, I have spent considerable time understanding Apple’s guidelines and policies. I now realize how important these rules are to maintain the integrity and safety of the App Store and its users. I assure you that such oversights will not happen again. I have learned from this experience and am fully committed to adhering to Apple’s guidelines moving forward. I am passionate about being a part of the Apple Developer community and contributing positively. I kindly request that you consider reinstating my developer account. I understand the seriousness of my past mistake and promise to uphold the highest standards of conduct in the future. Since joining the Apple Developer Program in February 2016, I have always been hopeful of creating high-quality products and providing users with great experiences. After selling the app in December 2018, I realized that I should have trusted in my creations and focused on building something valuable, rather than seeking short-term gain, which led to this unfortunate outcome. If there are any additional steps I need to take or further information I can provide to assist in the review of my case, please let me know. Thank you for considering my request. I look forward to the possibility of contributing to the Apple Developer community once again. Sincerely, Wang Chaojie
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Why is my app not available on the Mac App Store
Hi, I recently created Peek Transit, and I was wondering why my app shows "Not Compatible With This Device" on the Mac App Store. In Xcode, I tested my app both for the "Design for IPad" and "Catalyst" options on my mac, and In both cases it worked as expected with no errors or warnings. In the App Store Connect, I have checked the "Make Available on MacOS" box and selected the minimum compatible OS version. The issue doesn't seem to be just in my mac as the app is marked as not available for mac at all in the device requirements of the app store page. Here is the Github Repo if you want to take a look at what I have in the info.plist. Thanks, Ayman
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People Can download my app without pay anything
Hello, I hope you're doing well. I've had an issue with one of my apps since November 2024. I recently realized that people can download my app without paying anything. I'm not making any profit, and the stats show no financial transactions. The countries where this is happening include the UAE, the USA, and recently Benin. I don’t understand what’s going on. I reached out to support, but they haven’t addressed my claims. Does anyone have any information or an explanation?
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Testing a planned price increase for an existing subscription
Hello, I have a few questions about increasing a price increase for an existing subscription on an iOS application: 1.) Is it possible to test the price increase in the sandbox environment? If so do I have to plan the scheduled increase first or can I create this scenario in the sandbox environment without any scheduling? I ask because id like to test the new price update in some of the local code first without having the risk of a user getting notified that a price increase is coming before the app is ready to display it properly. 2.) When a price increase is scheduled say two weeks out, but then its determined that we need to cancel it by deleting it from app store connect. Are users that were potentially notified of the price increase via the consent form notified a second time that it has been cancelled? Thanks for any help!
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Family Controls (Distribution) was granted to main bundle ID, but not to the extensions
I've successfully obtained Distribution entitlements for Family Controls. However, this seems to only apply to the main target/identifier and not the extensions, like DeviceActivityMonitor, ShieldConfigurationDataSource, or ShieldActionExtension. Did I perhaps fill out the form with the wrong bundle ID? If I go to "Certificates, Identifiers & Profiles", my main identifier for the app has the Distribution entitlement. But the extensions and the wildcard don't. This means that trying to create an archive results in the following two errors, each repeated twice: Provisioning profile failed qualification (Profile doesn't support Family Controls (Development)) Provisioning profile failed qualification (Profile doesn't include the com.apple.developer.family-controls entitlement) Note that my entitlement files are set up correctly. Do I need to fill out the form with a wildcard instead? Or am I doing something wrong? Thank you.
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Unable to transfer app to another account
Among requirements to transfer app there is one called "clear all builds and testers and empty all fields under Test Information" under TestFlight but it seems there has been an update to appstore internal code as now I simply can't clear any field under Test Information as error pop ups "There are one or more errors on page." requiring me to fill them. How do I transfer apps now?
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