Hi everyone, I opened a Payments and Financial Reports support ticket with Apple Developer Support regarding an App Store Connect payout issue, and I’m wondering how long this particular support team typically takes to respond. My payout was marked Paid on October 1, but as of October 9, it still hasn’t arrived in my bank account. My bank has confirmed that it cannot locate an incoming transfer and has asked me for a transfer confirmation or trace details from Apple. I opened a support ticket earlier this week and followed up, asking Apple to confirm whether the payment was transmitted and provide any available transfer reference details. So far, I haven’t received a response. For anyone who has contacted Apple about payouts or other Payments and Financial issues recently: How long did it take to receive the first response? Did you eventually receive useful information or an actual investigation into the payment? Is waiting several business days for a response typical for this team? I understand that resolving a payment issue can take time, but I’d appreciate knowing whether this response time is normal or whether I should take another approach. Thanks!

I've been trying to add my bank account in App Store Connect (Agreements, Tax, and Banking) since September 18, but I keep getting the error "Bank key doesn't exist". This happens with two different Turkish banks (Garanti BBVA and Ziraat Bankası), so I don't believe the issue is with the information I'm entering — I selected the branch directly using the bank search tool both times. I opened a case with Apple Media Services Finance Support (Case-ID: 22317409) on September 18 and have sent three follow-ups since, with no substantive response. On October 2, App Review rejected my submission specifically because In-App Purchases cannot function without an active Paid Apps Agreement, which is blocked by this banking issue. My app is otherwise fully built and ready. Has anyone else run into this error with a Turkish bank? Any advice on how to get Apple to manually resolve the bank record on their end would be greatly appreciated.

Hello Apple Review Team, I am contacting you regarding my application (Apple ID: 6818113456), which has been in “Pending Review” for more than 8 days without any updates. I have dedicated a lot of time and effort to developing this application, and I have also paid the $100 Apple Developer Program fee in order to publish it. During these days, I have tried contacting Apple Support by email and also by phone, but I have not received a response or been able to reach someone who could help me. According to the information provided by Apple, review times are normally expected to be around 24–48 hours. Therefore, I would kindly ask you to check the status of my application and let me know if there is any issue preventing the review from moving forward. I would greatly appreciate any help or update regarding the status of my application. I am available to provide any additional information or make any necessary changes. Thank you so much for your time and support. We look forward to hearing from you. Best regards

Since around October 5, the App Store has stopped delivering App Preview videos for the iPhone platform. This is not a settings or device issue — it's visible in Apple's own server response. Reproduce in 30 seconds, no device needed: https://apps.apple.com/us/app/candy-crush-saga/id553834731?platform=ipad — preview video present (plays on hover). Same URL with ?platform=iphone — no preview, no poster frame; carousel starts at screenshot 1. View source: the ipad response contains an apptrailers.itunes.apple.com/…/*.m3u8 reference; the iphone response contains none. Same result for Wordscapes, my own app (LineSpell, id6795994376, preview verified in Media Manager), and the UK storefront. The Internet Archive has the Candy Crush iPhone page carrying the stream in every snapshot from March 2025 through Oct 5, 2026 12:06 UTC (web.archive.org/web/20261005120601id_/https://apps.apple.com/us/app/candy-crush-saga/id553834731), so this began between Oct 5 and Oct 8 — coinciding with the Asset Library / creative-assets launch on Oct 5. On device: iPhone 17 Pro (iOS 27.0.1) and iPads on iPadOS 26.6.2 / 26.7.1 show no previews or poster frames for any app. An iPad Pro 12.9" on iPadOS 16.7.16, same Apple Account and network, shows all of them. In-App Event videos play fine on the affected devices. As of Oct 8, 1:30 PM ET: still absent for Candy Crush and LineSpell; NYT Games' iPhone page has a stream again, so it may be recovering progressively. Filed as FB25109947 and Developer Support case 102990230664. If you're seeing the same, please add your FB number here — and if your iPhone previews have come back, say when.

Our organization's Apple Developer Program membership expired around June 2026 (agreements ended Jul 20, 2026). The Account Holder renewed it on Oct 1, 2026 via the Apple Developer Program subscription in macOS Settings, using the correct Account Holder Apple ID. The payment appears in Purchase History. Current state, one week later: developer.apple.com → Membership shows Renewal date: October 1, 2027 (so the renewal was applied) App Store Connect still shows the banner "Developer Program Membership Expired" Business → Agreements: Paid Apps Agreement: Mar 3, 2026 – Jul 20, 2026 — Expired Free Apps Agreement: Sep 30, 2026 – Jul 20, 2026 — Expired (end date is before the start date) No "Review" / "Agree to Terms" option appears in App Store Connect or on developer.apple.com Our apps show "Pending Agreement" and are still removed from the App Store Uploading a build from Xcode fails with: 403 FORBIDDEN_ERROR.CONTRACT_NOT_VALID — "You do not have required contracts to perform an operation" Error ID: a7459b7e-cf09-4224-9727-0c5d92dc8b7d What we've tried: Signed out and back in to App Store Connect and Xcode Checked every agreement and banner for a pending acceptance (none) Contacted Developer Support by email several days ago (no response yet) It looks like the renewal after the lapse updated the membership but never reissued the agreements. Has anyone run into this after renewing a lapsed membership? Is there a way to trigger the agreement reissue ourselves, or does it need Apple to fix it manually? Any guidance from Apple staff would be appreciated, since our apps have been off the store for months. Thank you.

I created my in-app purchases (one non-consumable, plus a subscription group with two subscriptions). All have review screenshots and show 'Ready for Review.' But I can't add them to my app version for review. My version 1.0 was rejected under Guideline 2.1(b) because the in-app purchases weren't included. The version page shows 'Update Review' and has no 'In-App Purchases and Subscriptions' section. When I click 'Add for Review' on an in-app purchase, it goes into a separate draft that says 'Unable to Submit for Review: To submit your items for review, add an app version for the selected platform.' How do I get my in-app purchases and my app version into the same submission? Should I remove version 1.0 from the rejected submission first?

Hi, My app preview video is not showing on app search and app product page after last appstore connect update (5th Oct). This hurting my app revenue and new user onboarding. Please guide me on how to fix this? Will it be auto fix from Apple side. Or if there anything I can do myself to fix this faster. Thank you.

I've released an app called GreenLight Driving Theory Test. Apple ID is 6806264583. It's only useful in the UK, but I think it's showing in the US app store. How can I change it so it's visible in the UK App store only?

Hi everyone,I'm encountering an issue on App Store Connect while submitting my app for review. I keep getting the error message: "There are still screenshot uploads in progress."I have red boxes/placeholders stuck in the "Previews and Screenshots" section. I have already tried: Using a different web browserDeleting the images / clicking "Delete All"Changing the primary locale / device frame optionsNone of these steps resolved the issue, and the red broken image boxes remain stuck.How can I remove these stuck/corrupted screenshot placeholders and fix this error? Any help would be greatly appreciated.

Hello, I am an individual developer from Russia. I registered my Apple Developer account. Now I want to add In-App Purchases to my app, but I cannot find the Paid Applications Agreement in App Store Connect. My questions: Is there ANY way for a Russian individual developer to sign the Paid Applications Agreement and add banking info? Thank you.

I'm an individual developer in Guam (US territory). My account country is United States, which is correct and is locked. In App Store Connect > Business > Edit Legal Entity, the State or Province list contains the 50 states, Washington DC and the three Armed Forces entries, but not Guam (GU). The closest option, Armed Forces Pacific, fails address verification with a Guam ZIP code (969xx), so the legal entity cannot be saved and the Paid Apps Agreement cannot be signed. This leaves no way for a developer in Guam to sell an app or offer in-app purchases. Presumably the same applies to the other US territories that are not in the list. I contacted Apple through Contact Us > Reports and Payments > Paid Agreement Setup on 6 and 7 October and have had no reply yet. My app is a typhoon and weather alert app for Guam; it is built and in TestFlight, and this is the only thing blocking release during an active storm season. Could someone from Apple either add Guam to the State list or correct the state on my legal entity directly? I can give my Team ID and case details privately. Has any other developer in Guam, the Northern Mariana Islands, American Samoa or the US Virgin Islands found a way through this?

I'm submitting a new version of my app, and after click "submit for Review", it show that: A few more items are needed in order to submit for review The items listed below are required for submission:There are still screenshot uploads in progress. I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't. And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same. What should I do?

’m experiencing two problems with the new Asset Library / Header and Search Results features in App Store Connect. These are search-results creative videos, rather than traditional App Preview videos. Videos fail processing or remain stuck Several uploaded videos initially appeared to be processing, then showed a red error: Your file couldn’t be saved. Try again. If the problem persists, contact us. The App Store Connect API reports FAILED with POST_PROCESSING_FAILED for affected assets. Some also have a failed poster frame. This has occurred across multiple localizations, including the default product page and a custom product page. Waiting another 10 minutes did not resolve the failed assets. One example uses: MP4 container with H.264/AVC video 3840 × 2560 resolution 30 fps 16-second duration No audio The videos play and decode successfully locally. The original exports were approximately 2 MB. To test whether aggressive compression was involved, I also uploaded a higher-quality 19.2 MB export using H.264 High profile, Level 6.0, 8-bit YUV 4:2:0 and BT.709 colour settings. That latest upload remains at UPLOAD_COMPLETE after 10 minutes, without a processed video or poster frame. It has not yet reported a failure. Are there additional codec, profile, level, bitrate or colour-space requirements specifically for these new search-results videos? Is there a known processing issue, or a way to obtain a more detailed failure reason? Failed assets cannot be deleted after review withdrawal The app version was submitted and then withdrawn. It is now Developer Rejected and editable. After removing the video placements from both the default and custom product pages, some unused assets still cannot be deleted from Asset Library. The API returns HTTP 409: STATE_ERROR.ASSET_PREVIOUSLY_SUBMITTED_FOR_REVIEW The asset was previously submitted for App Review and can no longer be deleted. Other assets deleted successfully, but these remain locked even though the submission was withdrawn and their placements were removed. Is this deletion restriction expected after withdrawal? How can failed, unused assets be removed or reset? Does this require Apple Developer Support to clear them? Has anyone successfully uploaded videos through the new Search Results creative feature, or encountered either of these issues? I tried to manually delete the video from appstore connect but got this warning:

Today officially marks Day 40 of my overall submission journey, and my app has now been stuck strictly "In Review" for 11 consecutive days. There is no rejections, and no testers reaching out. Just absolute silence. My support cases (102987332129 and 102986862146) were "escalated" to the internal team days ago, but there has been no action or update from them whatsoever. Since a normal review takes 24 to 48 hours, an 11-day "In Review" status clearly shows that my binary is technically locked or stuck in a backend queue. I am kindly begging any Apple Engineer, App Store Connect Specialist, or Moderator here to please look into my account and manually unfreeze this submission. We desperately need this resolved. Team ID: 8A9595UHD7

With iPhone Duo media uploads now available in App Store Connect, what is the intended export format for App Preview videos of the outer (folded) and inner (unfolded) displays? The current screenshot specifications accept these portrait sizes: Outer display: 1398 × 2034 Inner display: 2007 × 2853 However, the App Preview specifications, the App Store Connect upload UI and the API's Duo preview specifications only list 886 × 1920 (portrait) or 1920 × 886 (landscape). These are much narrower portrait proportions than either Duo display. The documentation also labels the Duo device resolutions as having a 19.5:9 aspect ratio, which does not match the listed pixel dimensions. References: https://developer.apple.com/help/app-store-connect/reference/app-information/screenshot-specifications https://developer.apple.com/help/app-store-connect/reference/app-information/app-preview-specifications What we tested on October 6, 2026, using recordings from the iPhone Duo simulator in Xcode 27.1: We uploaded two 30-second portrait previews preserving the captured display proportions: 1192 × 1734 for the outer display, and 1192 × 1696 for the inner display. Both uploads completed, but processing failed with POST_PROCESSING_FAILED. The API did not give a specific resolution error, so we cannot establish that dimensions alone caused these failures. As a diagnostic experiment only, we re-encoded the same footage to exactly 886 × 1920 with non-uniform scaling, deliberately stretching the image. Both H.264/AAC files, 30 seconds at 30 fps, were accepted, completed video processing without errors and could be assigned to the iPhone Duo preview group. In the App Store Connect editing interface, their thumbnails appear to be displayed at Duo-like proportions, visually masking much of the stretching. In App Store Connect's simulated App Store preview, the videos retain the narrow proportions of the 886 × 1920 file, and the distortion is clearly visible. This is an ASC preview observation, not a test of a published product page on a physical Duo. We have not submitted these experimental videos for review. What should developers do? Wait for App Store Connect to accept preview resolutions that preserve each Duo display's actual aspect ratio? Resize to 886 × 1920 by stretching the image, despite the resulting distortion? Preserve the original proportions inside an 886 × 1920 canvas by adding black bars? If so, is this padding acceptable for App Review, and is it the intended presentation? Filling the required frame by cropping would instead remove roughly a third of our captured interface's width, including important UI, so that is not a faithful representation either. Could someone from Apple clarify the intended export dimensions and aspect-ratio handling for BOTH displays, and whether the current preview specifications and the different ASC thumbnail/preview rendering are intentional? We would like to prepare faithful previews rather than distort or crop the app interface. Thank you!

Hi everyone, I'm looking for some advice or assistance regarding a recent app submission. My app has been stuck in the "Waiting for Review" status for over 7 days (submitted on Sep 30]). I already reached out to Developer Support via the Contact Us form 3 days ago (Case number: 102983210348), but I haven't received any reply or update yet. I also double-checked TestFlight and there are no crash issues on IPv6 networks. App Name: Make it Fit - Packing Puzzle App ID: 6796574369 Has anyone experienced this kind of delay recently? Or is there an Apple representative on the forum who can help look into this case? We just want to make sure there are no unexpected issues and are ready to provide any further information if needed. Any help or guidance would be greatly appreciated. Thank you!

I have submitted a few 5 seconds length video, in Product Page Optimization/ Header 1 day has passed, it seems like the message "The poster frame for this file is processing." still appearing. The Product Page Optimization has submitted and pending for review. Is such a message "The poster frame for this file is processing." a concern? Thank you.

When saving in-app events in App Store Connect, I am geting "Country or Region Availability couldn't be saved. Try again later. " Have tried many times. But still stuck there. Any idea? Thanks.

Hi everyone, I am currently enduring Day 39 of an absolute nightmare trying to get my first app published. My app finally moved to "In Review," but it has now been completely frozen in that exact state for 10 consecutive days with absolutely zero communication, no testers reaching out, and no rejections. Here is the exact timeline of this 39-day struggle: 17 Days: Wasted waiting for an enrollment system glitch to be resolved. 12 Days: Frozen on "Waiting for Review" despite an officially approved Expedited Review. 10 Days (Current): Permanently stuck "In Review" in total silence. A 10-day "In Review" freeze is not a normal wait time; it clearly indicates that my submission is locked in a backend system bug. Standard email support only sends automated templates and ignores my active escalation cases. Can any Apple Engineer, App Store Connect Specialist, or Moderator here please manually look into my account and clear this technical lock? I am desperate for human intervention to end this suffering. Team ID: 8A9595UHD7 Open Cases: 102987332129, 102986862146 Thank you to anyone who can help.

A newly released iOS app has been available for approximately three weeks, but I still cannot find it by searching its exact name in the U.S. App Store. Several U.S.-based people whom I asked to independently test the same search were also unable to find it using their own devices and accounts. The same issue occurs on Apple’s public U.S. App Store website. The app’s direct link works normally, and searching for the developer name returns the app, but searching for the exact app name only returns unrelated apps. I submitted Developer Support case 20000142933730 approximately one week after the app became available, so the issue was already well beyond the normal 24-hour post-approval period. Apple Support reproduced and documented the issue before the case was escalated. After multiple phone calls and emails, the case has been assigned to three different Advisors. The current Senior Advisor says the app appears in her search environment and asked me to provide a screen recording. I sent the requested screen recording and screenshot, but was subsequently asked to provide the same evidence again. My questions have not been answered. Her response also referenced an unrelated case number. I do not intend to criticize any individual Advisor. However, I am increasingly concerned that the complete case history and submitted evidence have not been reviewed, and that the case may be stuck in a Support loop rather than reaching the team that can investigate App Store search behavior. This issue is significantly delaying the app’s launch and preventing users from discovering it through normal App Store search. Could an Apple staff member please help confirm whether case 20000142933730—including Apple’s previous reproduction and the screen recording and screenshot I submitted—has been forwarded to the Engineering team responsible for App Store search? If any other developers have experienced inconsistent exact-name search results across different App Store user environments, I would also appreciate hearing how the issue was resolved.