Hello team, I have been using FCM push notifications since January in my app, and I have been sending campaign messages everyday since then to both Android and IOS. Since yesterday, when I create a campaign and target my IOS app, the notifications are not getting delivered even if it shows the number of sends as 80. Interestingly, when I am trying to send a test notification using a specific FCM token, then it is being sent. Also via my code , in the app if any notification is triggered, then that is also getting delivered. I really need to keep sending campaign messages daily, any suggestions or help will be much appreciated?

The WWDC video "What’s new in App Store Connect" describes a new feature to nominate your apps for app store features. Does anyone know when this is expected to be available to use? I don't see it immediately, and I don't think the video mentioned a timeline for its general availability.

Hi, we have old app (2011), which for some reason ends with a period - like this "com.company.". Everything worked for us until we transferred the application from another account. We cannot publish any update now. We are getting below error: \/Contents\/SharedFrameworks\/ContentDeliveryServices.framework\/Versions\/A\/Frameworks\/AppStoreService.framework","os-version":"14.4.1","product-errors":[{"message":"Asset validation failed","userInfo":{"NSUnderlyingError":"Error Domain=IrisAPI Code=-19241 \"Asset validation failed\" UserInfo={status=409, detail=This bundle is invalid. The bundle at path Payload\/Runner.app has an invalid CFBundleIdentifier 'cz.dzone.' CFBundleIdentifier must be present, must contain only alphanumerics, dots, hyphens and must not end with a dot. [see the Core Foundation Keys at https:\/\/developer.apple.com\/library\/content\/documentation\/General\/Reference\/InfoPlistKeyReference\/Articles\/CoreFoundationKeys.html#\/\/apple_ref\/doc\/uid\/TP40009249-102070-TPXREF105], id=77c0ea35-7c94-4817-8ca2-bdd001d76576, code=STATE_ERROR.VALIDATION_ERROR.90049, title=Asset validation failed, NSLocalizedFailureReason=This bundle is invalid. The bundle at path Payload\/Runner.app has an invalid CFBundleIdentifier 'cz.dzone.' CFBundleIdentifier must be present, must contain only alphanumerics, dots, hyphens and must not end with a dot. [see the Core Foundation Keys at

Hi, after watching the WWDC session What’s new in App Store Connect, I was curious if the new deep linking feature allows for additional query parameters to be passed to the app. For example an app with sharing, I would want a custom product page that relates to sharing but also for the user to see the specific shared content (based on an ID in the url). Is that possible?

It was great to hear in the WWDC video about whats new in appstoreconnect about the new feature of only needing to upload one screen size for screenshots. Is there any way to get any sort of estimate about when this will appear? even just a general idea of hours, days, weeks, or months would be helpful and save us from needlessly making unnecessary screenshots Even if thats not available yet, thanks so much for at least making this change.

Hi, I am planning to add a In-App Event for a major update to my app. The Create In-App Event page in App Store Connect seems to want a "Event Deep Link", and I'm not sure how to generate that. I've read about universal links but they seem complicated, and I just want the users to be able to open my app, I don't want a custom landing page in the app. Can I pass in the URL scheme for my app, or something else that's super-simple and gets the job done (like the App Store URL for the app)?

Anyone else seeing renewals show up as activations for auto-renewing subscriptions in App Store Connect? Our app is almost 2 months old on the App Store and we have had monthly subscriptions starting to sell almost on day one so we've had one full subscription monthly cycle go by for a bunch of our paid users. We noticed though that after 4-5 weeks, there was only one subscription renewal shown but we also were't seeing cancellations or a drop in our subscriber numbers. We just kept seeing more activations. Now at the 8 week mark we are very sure that renewals are showing as activations instead since our subscriber numbers aren't tanking, but instead slowly climbing, and we've only had a handful of renewals or cancellations. We'll see say 10 subscription activations in a day but then our total paid subscriber numbers only go up by 5, so once again, assuming 5 are actually renewals and not activations. We do see refunds but at the exact same time as a longer subscription period sells so assuming an upgrade and the total paid subscribers doesn't go down. Supposedly our retention rate is 2% but that doesn't seem to match our subscriber numbers at all. Assume this is due to renewals being counted as activations instead. We are NOT using server side validation or tracking of sales, using StoreKit to validate on device and unlock features. So all of this is from the App Store Connect web site. None of this is really an issue right this moment but longer term we'd like to better understand how our retention is going vs new sales. Are we just misunderstanding what the categories mean? We assume this isn't an issue with how we implemented StoreKit in the app but maybe it is? Thanks! Colin

How do I upload a screenshot for 12.9-inch iPad Pro?

Hello, we are facing an issue on creating App Name for my customer. This name seems it's already chosen but somebody, but It doesn't appear on App Store. We submit a claim to recover this name by Apple's Form but no response from Apple , and no email is being received , at least a confirmation that the submit was done. It is no transparent process for us, so we cannot decide if we wait to being able use my Customer's brand name for the App or we go to new name? . Can somebody help us on this?

Hi, I have an issue with App submission. My flow is: show third party cookie consent banner (is an external SDK) show ATT Apple with this message "Allowing tracking will enable more personalized ads for you." Apple says this: You collect data to track after the user selects "Ask App Not to Track" on the App Tracking Transparency permission request. Specifically, we noticed the app accesses web content you own and collects cookies for tracking after the user asked you not to track them. Next Steps To resolve this issue, please revise the app so that you do not collect data for tracking purposes if the user does not give permission for tracking. Alternatively, if you do not collect cookies for tracking purposes, revise the cookie prompts that appear in the app to clarify you do not track users. in the rejection they put the ATT alert and the third party banner as the screen Do you have any input on this as Apple never says things clearly about what the problem is. Thank you

When I try to upload my app with Transporter I'm getting an error dialog that says Could not create a temporary .itmsp package for the app “app-release.ipa”. No version found for 'Apple ID ' (XXXXXXXXXX on platform macOS App). If this problem persists for more than 24 hours, please contact your Apple representative. This is an update to an existing app and has now persisted across multiple different versions I've tried to upload. I have uninstalled Transporter and deleted its cache before installing it again. My theory is that Transporter thinks this is a macOS app when it's really an iOS app, so it doesn't see that I've set up a macOS app in App Store Connect and fails because of that. I don't know why it suddenly thinks it's a macOS app after working fine for multiple updates in the past.

I'm attempting to add a sandbox user to test web Apple Pay. Accessing Users and Access -> Sandbox gives me more often than not the error: "Something went wrong. Try again later." Attempting to add a new tester gives me the same error. I've been trying this since yesterday, so it's more than a transient error.

Today Apple charged me 141 SEK (≈$14 USD) out of nowhere. It was charged from my Apple ID that is on the Developer Program, and that Apple ID has no other subscriptions/other things that draws money: the only cost on this Apple ID is for the Developer Program. In January I paid 995 SEK, the yearly fee for the Developer Program here in Sweden. Now they charged me out of nowhere, and I can't understand why? I don't have any apps outside of the App Store.

Hi, My application ships a copy of following cryptographic libraries: libp11-kit.0.dylib libnettle.8.dylib libgnutls.30.dylib It's purpose is to connect by secured HTTP to an optional server, that might be turned on to allow to receive HTTP requests. I think this is standard encryption, but do I need to mention this explicitely with App Uses Non-Exempt Encryption? The application doesn't encrypt content it is just for secured HTTP connections. regards, Joël

Our app, which is still available on the App Store, has suddenly disappeared entirely from Apple Store Connect. Although it can still be found on the App Store, we are unable to locate it in Apple Store Connect for management. Just a few days ago, it was successfully submitted for review, and its status was Pending Developer Release. However, today when we were preparing to release it, we logged into Apple Store Connect and found that the app had completely disappeared and couldn't be found even in the Removed Apps section. Our App Store Link

Hi, I received a message from Apple developers, stating that I must upload documents to verify the authenticity of my personal account. I had uploaded them and they were rejected more than once, even though I am certain of the authenticity of the documents, and they match my data in the Apple developers account, and the images that were uploaded are clear, And high quality!

We have been unable to make the Next button to enable when adding a bank account in App store connect for payouts. In the Add new bank account SWIFT/BIC code field search returns 400 error for any query. And entering BIC code manually does not enable next button. When entering any value in Don't know your SWIFT/BIC code either city, bank name or postal code we get 400 status code with this response. https://appstoreconnect.apple.com/ppm/v1/banking/search "message": [ { "type": "error", "attributeName": "bankBranchIdentification1", "messageKey": "PPM.banking.localclearnacecode.search.invalidCriteriaField" } ] We currently see this behaviour on all our developer accounts regardless of type or location. We tried entering info from an already existing Bank account and see the same behaviour.

Hey! Having a bit of an issue while trying to setup a sandbox account. The service replies with HTTP 502 after 10 seconds of loading. Is the service down? [https://appstoreconnect.apple.com/sandbox/v2/account/create)

Hello Everyone, I am trying to submit an app for my online store. I selected that this store has in-app purchases because if they do decide to buy something from my store while in the app, I would consider that as an in-app purchase. The only way I can successfully submit my app is by adding a bank account to my developer account. That is where I have my dilemma. My bank's routing number has 9 digits and the account number has 11. Do I need to add zeros in the front or back for it to be accepted? When I input the correct numbers, the "next" button does not turn to blue and stays greyed out. So I am unable to go to the next task. Any help will be greatly appreciated! Thanks.

Hi, I released an app on Thursday with phased distribution. This is a venerable app that has seen many new releases over the years and there have never been issues. As of today App Store Connect says that it has distributed to 20%. However, the app update is not visible in the App Store on my phone, and as far as we can tell based on analytics and server logs there have been no connections from the new version by any users, so it really seems like nothing has actually been distributed and the 20% number is incorrect. Has anybody experienced this before that may offer some insights into what's going on?