I am experiencing catastrophic data loss affecting years of documents after a routine iPhone-to-iPhone iCloud synchronization. Standard Apple Support has been unable to resolve this issue, and I urgently need engineering-level assistance.
INCIDENT SUMMARY:
- Date: August 9, 2025
- Action: Synced iCloud from iPhone 16 to iPhone 12 mini
- Result: ALL files in iCloud Drive on Mac disappeared
- Data lost: Multiple years of documents including critical PDF files
- Support Case #: 102658156364
TECHNICAL DETAILS:
- Mac: MacBook Pro running macOS Sonoma 14.6.1
- Source: iPhone 16
- Destination: iPhone 12 mini
- iCloud account: info@birth2death. com
WHAT HAPPENED:
- Had fully populated iCloud Drive on Mac and iPhone 16
- Signed into iCloud on iPhone 12 mini to sync data
- After sync completion, Mac's iCloud Drive became completely empty
- Desktop and Documents folders show in structure but contain no files
- iCloud.com shows empty folders
- "Recently Deleted" in iCloud.com is also empty
ATTEMPTED RECOVERY:
- Checked ~/Library/Mobile Documents/ - only folder structure remains
- Verified with 'brctl dump' - shows folders but no documents
- Checked all trash locations - empty
- No Time Machine backup available
- Apple Support unable to recover server-side backups
