We’ve been trying to complete enrollment in the Apple Developer Program as a UK-registered company for over a month now, but we’re still blocked without a solution.
We’ve opened multiple support cases, including:
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Case #102640946883 – Identity verification fails in the Developer App. A valid Spanish government-issued ID is rejected because it doesn’t match the Apple ID region (UK), even though the company and bank are UK-based. We were told this was escalated on 16 July, but we’ve received no update since.
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Case #102649610325 – Payment attempts fail when enrolling via the web portal. We’ve tried 4 different cards, 2 banks (Wise & Lloyds), and even a card previously used to enroll successfully. Banks confirm Apple is not even submitting a payment attempt.
We've followed all instructions (Private Safari window, re-submitted enrollment, etc.), but nothing works. No resolution or clarification has been provided, and the situation is seriously impacting our operations and client timeline.
We are requesting:
- An update on the escalated identity verification issue (Case #102640946883)
- Clarification on whether our entity is being blocked internally from enrolling
- Escalation to someone who can provide a real resolution
We would appreciate any help or visibility from Apple Developer Relations or anyone with similar experience.
Thank you.