Recently I got an email stating I need to update age rating questionnaire. I have tried to update age rating for my app in App Store using the account owner already. I have followed this tutorial (https://developer.apple.com/help/app-store-connect/manage-app-information/set-an-app-age-rating/), but the age rating cannot be updated. Anyone know how to update this, please let me know
Cannot Update Age Rating
Hi there, thank you reaching out. You'll be able to update your app's age ratings when you submit a new version of your app. Please find more information about app properties that can be localized and edited at any time without submitting a new version of your app here.
What does submit new version mean? Is it a release version above the current version of the application in the app store?
Hi App Store Connect Engineer
I just submitted a new version of the app and filled in this questionnaire when sending my App for Review. My new version is accepted in the Review and it is marked Ready for Distribution, but my apps page is still showing Age Rating as UnRated???
Please see if anything is wrong with your system?
I was able to change the age rating by making minor changes to my original app, checking “Yes” for the “Unrestricted Web Access“ question, uprating the age to 18 yrs and resubmitting. The app has no objectionable materials and aimed at adult and teen windsurfers and kite-boarders. This process seems a bit contrived, but it worked for me. Not sure it was necessary to actually change the code. Re-archiving and validating the original code may have been enough.