Hi,
We're trying to renew our subscription as we've always done before. But somehow all our credit cards were rejected. We've tried changing to different cards but with no success.
The error message we get is:
We are unable to complete your order. There was an issue processing your order. Verify that your information is correct and try again. If you need further assistance, contact us.
If you'd please be so kind as to help us figure this out. We don't know what the issue is exactly. And we got an email saying:
To avoid a delay in receiving your order, contact us via the Developer page to change your payment information. If after 4 days we're still unable to process your payment, your order will be canceled. You may contact your card provider to find more information.
We've tried the developer app as suggested and that didn't work as well. We got the following error:
We've sent a reply in the emails we got but there were no answers and every method you propose does not seem to tell us why 4 credit cards from 3 different countries were all rejected.
Please, send us an explaination first as to why the payments were rejected and then what can we do to solve this ASAP
Best regards
Best regards.