App Store Preview Video guidelines - not met?

Hey,

I just uploaded a video preview for my app and my submission was declined:

"The app preview includes content that does not sufficiently show the app in use. Specifically, the app preview:

  • Includes device images and/or device frames.

App previews should allow users to see what the app does and how it will appear on their device when the preview is played in full screen.

Next Steps

  • To resolve this issue, revise the app preview to only use video screen captures of the app that may include narration and video or textual overlays for added clarity."

For my understanding I only uploaded a cut together version of screen recordings with subtitles above. I'll attach some screenshots. The recordings are connected through some animations (fade in/out, etc) might this be the reason for a declination?

Thank you, Carlotta

If your app has been rejected and you need help resolving the issue, consider taking advantage of one of the following support options available from App Review:

  • Reply to the message from App Review in App Store Connect and request clarification.
  • Request a call with an Apple representative to discuss the outcome of the review.
  • Submit an appeal to the App Review Board if you believe your app follows the App Review Guidelines.

Visit the Contact Us page on Apple Developer and select the App Review tile to learn more.

App Store Preview Video guidelines - not met?
 
 
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