Active Paid Subscriptions dropped to 0 suddenly on App Store Connect

Community Apple Developers
Kool06 OP
Created 1d
Replies 3
Boosts 0
Views 180
Participants 4

Hello,

I noticed that on September 18, 2025, my Active Paid Subscriptions metric in App Store Connect suddenly dropped to 0 (-100%).

However, my subscribers are still active and visible in RevenueCat and Superwall, which both confirm that users have not canceled their subscriptions. This makes me believe it is an App Store Connect reporting issue rather than an actual churn.

Could you please confirm if this is a known data delay/bug, and let me know when the metric will be corrected?

Thank you for your help

Replies  3
Boosts  0
Views  180
Participants  4
Colin_newbie OP
1d

Not seeing 0 here but a massive drop in active subscriptions instead. I imagine this will be resolved quickly. Noticed extremely low sales activity yesterday too, might be real but wonder if a reporting issue too.

0
endecotp OP
1d

Yes, I see this too - don't panic, no doubt it will resolve itself.

0
AnyMind OP
6h

Seem here.

0
Active Paid Subscriptions dropped to 0 suddenly on App Store Connect
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