App Clips don't work

Question

Created 1d

Replies 2

Boosts 0

Participants 3

We're building a UGC AR app and are leveraging App Clips to distribute AR experiences without app download. Since earlier this week, many of our users are reporting sharing experiences as App Clip doesn't work anymore. They are getting the message "AppClip unavailable" on a little card. We attached a QR code to try it yourself and a link to a different experience. We tried with multiple experiences and on multiple devices already.

https://scenery.app/experience/1C925FDE-E49A-489B-BA14-58A4E532E645

Interestingly, we can't pinpoint the issue to an exact device or OS. We tested on many devices and on most, the AppClip is being displayed as unavailable, stating "App Clip unavailable", whereas it works on a few. It all worked fine last week (before September 12th).

iPhone 13 Pro Max, iOS26: works iPhone SE, iOS 17: works iPhone 16 Pro, iOS 26: doesn't work iPhone 12 Pro Max, iOS 26: doesn't work iPhone 12 mini, iOS 18: does not work iPad 9th gen, iOS 26: doesn't work

Please help. Our users are very dissatisfied as they expect this to work and it's a crucial feature.

We already filed a radar via Feedback assistant: FB20303890

Boost

Answer 1

atoddpreemptive OP

1d

We are noticing the same problem with iOS 26 on all iPhones as well.

This is a huge problem for us as well.

0

Answer 2

DTS Engineer OP

Apple

1d

Thanks for the post and the bug, I don't see a project attached to the bug to reproduce the issue.

You can see the status of your feedback in Feedback Assistant. There, you can track if the report is still being investigated, has a potential identifiable fix, or has been resolved in another way. The status appears beside the label "Resolution." We're unable to share any updates on specific reports on the forums.

For more details on when you'll see updates to your report, please see What to expect after submission.

Albert Pascual   Worldwide Developer Relations.

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