Hi, I recently submitted an app to the App Store, but it was rejected for the following reason:
Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
Issue Description
The app requires users to register or log in to access features that are not account based.
Specifically, the app requires users to register before browsing products. Registration can only be required for account-based features like adding to cart or checking out.
Next Steps
Revise the app to let users freely access the app's features that are not account based. The app may still require registration for other features that are account based.
Resources
Learn more about requirements for apps with account-based content and features in guideline 5.1.1(v) - Account Sign-In.
After receiving this, I updated the app to allow guest users. Now guest users can use the app freely and choose to login if they want to access their account and account features.
However, I'm still receiving the same rejection for the same reason.
What should I do at this point? Can anyone help?
If your app has been rejected and you need help resolving the issue, consider taking advantage of one of the following support options available from App Review:
- Reply to the message from App Review in App Store Connect and request clarification.
- Request a call with an Apple representative to discuss the outcome of the review.
- Submit an appeal to the App Review Board if you believe your app follows the App Review Guidelines.
Visit the Contact Us page on Apple Developer and select the App Review tile to learn more.
