Hello Apple Support Team,
We are planning to discontinue support for older macOS versions (macOS 11 and below). However, I have a concern regarding the analytics I see in App Store Connect.
When I filter Paying Users by platform version, I see that about 23% of users are on macOS 11 or lower. This is a significant portion of our user base, and I would like to clarify:
Does this “platform version” metric reflect the current operating system version that the paying user is running?
Or does it reflect the macOS version at the time when the user first purchased a subscription?
Thank you in advance for your clarification.