App Store Connect UI Broken - Cannot Attach Build or Subscription for 10+ Days

I've been unable to submit my app for over 10 days due to App Store Connect UI issues. I've contacted Apple Support (Case #102715606681) but haven't received a response in 3 days. App Details:

App: IMPULSE404 Bundle ID: com.sophie.impulse404 Apple ID: 6752914939 Version: 1.0 (Prepare for Submission) Build 12 uploaded successfully to TestFlight

Issues:

Cannot change build: Build 12 is available in TestFlight, but I cannot switch from build 11 to build 12 in my app version. The usual option/button to change builds is not appearing. In-App Purchases section unresponsive: When I click "Select the in-app purchases or subscriptions..." nothing happens. I cannot attach my subscription (impulse404_premium_monthly_v2) which is Ready to Submit.

What I've Tried:

Multiple browsers (Safari, Chrome) Cleared cache and cookies Logged out and back in Restarted computer Different devices Waited 3+ days

Impact: This is blocking my entire app launch and costing me significant money in delays. The app and subscription are ready to submit, but the UI is preventing me from proceeding. Has anyone experienced this? Is there a workaround, or does Apple need to fix this on their end? Any help would be greatly appreciated.

Answered by Claude31 in 861533022

If you can contact support by phone, it is much better than by mail.

Update: Still locked out — no delete button, in-app purchase panel unresponsive, and new version option missing. Cache cleared, multiple browsers tested, still frozen. Case ID 102715606681. Apple please escalate — this is blocking submission.

App Store Connect UI frozen — can’t attach build or create new version. Case ID 102715606681. Multiple tickets, no response. Need backend metadata cleared. #AppStoreConnect #iOSDev” They’ll usually DM you for the case ID within 24–48 hours.

Accepted Answer

If you can contact support by phone, it is much better than by mail.

App Store Connect UI Broken - Cannot Attach Build or Subscription for 10+ Days
 
 
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