Problem with Private Access Token (PAT)

Thanks for bringing this the forums.

I talked about this with various folks internally and we’re not aware of an obvious cause for this problem. To dig into this further we need a bug report. Make sure to attach a sysdiagnose log taken shortly after reproducing the problem (and all the extra info that you sent me privately).

Please post your bug number, just for the record.

Oh, and if want to dig into this yourself some more, once you have the sysdiagnose log unpack it and open the log archive it contains (system_logs.logarchive). Within that, search for log entries from your process and also from the networkserviceproxy, which is system process that handles these tokens.

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

FB20854312 (Problem with Private Access Token (PAT)) I've reported this bug and sent logs. The review number is above.

Is anyone working on this issue? I would appreciate it if you could give this matter priority attention. The service has been down for exactly a month.

I can’t say much here other than to confirm that your bug has made it to the right folks.

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

@artur1986 can you point me to any technical docs from apple you are referencing for PATs? Thanks

Quinn, I submitted a report two weeks ago and haven't received any feedback. Is the bug being investigated? When can I expect a response?

@SD2000 we implemented PAT based on https://developer.apple.com/news/?id=huqjyh7k

When can I expect a response?

I can’t predict the future, alas.

As to the current state of FB20854312, I don’t have any info to share beyond what I wrote last week.

can you point me to any technical docs from apple you are referencing for PATs?

I’ve been researching this in the context of your specific thread and I’ll post a reply there in a few minutes.

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—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

@DTS Engineer I'd appreciate any information on this matter. A key feature in my app hasn't been working for almost two months. Customers are very upset, and I can't do anything about it. Has the problem been diagnosed? Is there any work being done on a solution?

I’ve still no info to share on that front. Realistically, if something changes, that’ll show up in Feedback Assistant, not here.

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

@DTS Engineer No one is responding in Feedback Assistant. I submitted a ticket and there's no response. From my perspective, it looks like no one is working on it. Because if I ask three times and no one responds—even if it's being looked into—it means something's wrong. Please escalate this thread: FB20854312. It'll soon be two months since a key functionality I need isn't working!!!

For better or worse, this is the nature of Feedback Assistant. Our bugs folks generally don’t reach out to you until there’s something to verify.

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—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

@DTS Engineer I see that the problem has been resolved. Please let me know what caused the malfunction.

I did not receive any information from Feedback Assistant that the problem was solved.

I see that the problem has been resolved.

Yay!

I did not receive any information from Feedback Assistant

Sadly, I think that’s a case of bad timing, with the relevant folks being out of the office for the US Thanksgiving holiday.

Please let me know what caused the malfunction.

I can’t share those details.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Quinn, @DTS Engineer

This isn't funny at all, and is completely unprofessional. I reported the bug on October 28th. To this day, I haven't received a single response from Feedback Assistant. Not a single response about the report being accepted, a status update, or a resolution. The excuse that these people aren't responding because everyone is celebrating is ridiculous. It is natural that if a problem is solved, the person reporting the problem is informed that it has been solved and that it should be tested. They haven't responded for over a month. Do your technical partners, who are responsible for the proper operation of Apple's entire infrastructure, also treat you like Apple treats its customers? It's beyond me.

I saw the feature myself. I want to know the reason so I can know what's causing it in the future.

Who should I contact to get this information? I sincerely doubt Feedback Assistant will send any messages. I sent them five messages trying to get any response. No one wrote a word.

PS. Don't take this personally, because you were the one who responded to me regularly. Unfortunately, I'm extremely disappointed with how critical bugs are handled.

Best regards, Artur