Hello Apple Developer Community,
I’m hoping someone can advise me on a serious issue. Our organization’s Apple Developer Program account has been effectively locked because our Account Holder’s Apple ID is inaccessible. We think it may have been an invalid password entered that triggered this. I need to either unlock that Apple ID or transfer the Account Holder role so we can manage our company's business apps.
I have reached out to Apple Developer Support, but they only sent the link to the reset link that I told them I already tried. The unlock page just tells me it's locked. No other recourse. Our company requires the app to operate.
We have another admin access through another Apple ID. but to transfer the Account Holder role, it can only be initiated by the current Account Holder, which is impossible at this point. If anyone has encountered a similar issue or knows a more efficient route to escalate, I’d be extremely grateful for your insights.
